When I booked our room in advance the lady (Julie)was somewhat friendly on the phone. The same person checked us in, Not very informative, nothing was said about the pool/spa/breakfast etc. We were also not told about the extra charge on our credit card that was placed to cover incidentals, noticed when I arrived home that the amount on the paper left under our door was different then the amount taken out of my checking account.
The room was very nice and clean and comfie. Breakfast has a nice variety, however when I was in to lobby putting cream in my coffee cup the lady came and took the airpots all of them and never said anything to me, like I'll be right back etc...and she could see I was putting cream in my cup.
Where has customer service gone. The hotel was nice, but service was lacking, I could see if I was staying in Motel 6 but this is a better class hotel.
- Official Description (provided by the hotel):
- The Hampton Inn of Helena welcomes travelers to the beautiful capitol city of Montana known as the Queen of the Rockies. Our location is convenient to the Capitol Complex, area attractions, and restaurants. Guests visiting Glacier and Yellowstone National Parks will also find us to be a well-located stop approximately halfway between the two parks. To enhance your stay we offer a cozy lobby to relax and unwind, the ability to stay fit using our Indoor Pool and Fitness Room or stay connected by checking email and surfing the web in our Business Center 24 hours a day. We also offer our On the House or On the Run breakfast daily. ... more less
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- Also Known As:
- Hampton Inn Helena Hotel Helena
- Helena Hampton Inn