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“The bathroom toilet was giving me trouble flushing...”

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Wingate by Wyndham Helena Airport
Ranked #8 of 21 Hotels in Helena
Helena
1 review
“The bathroom toilet was giving me trouble flushing...”
Reviewed February 3, 2014

The bathroom toilet was giving me trouble flushing throughout the visit. I did not report it because I got it working by removing the lid. On the last morning I was in a hurry and it would not flush so had to just leave/ Suggestion for the staff to check everything, tv, toilet, lights, etc. to make certain working properly after they clean it. I will continue to stay here.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WingateAGM, General Manager at Wingate by Wyndham Helena Airport, responded to this review, March 25, 2014
Thank you for your feedback and for letting us know about the problems encountered in your guest room. I will most certainly make sure our staff are double checking everything in the guest room so our guests can feel at home while staying with us at the Wingate of Helena!
Thanks again and we look forward to seeing you again soon!
Tiffanie Z.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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901 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Laurel
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 30, 2014

It seemed as if the entire staff had changed. Wondering if the management changed? It was sad not to see familiar faces. The people in the food area seemed to be unsure of their responsibilities, or maybe just busy.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Denise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Falls, Montana
Level Contributor
80 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 28, 2014

I have nearly always loved Wingate. However, some things are kind of...well, sad. And therefore, so am I.
When I make reservations, I call directly to the site where I will be staying. I feel it makes things more "accurate".
Not this time. I kept trying to give the young lady my rewards number, and she kept saying..."Yes, I have it right here". Curiously, when I checked out there was no number OR points on my receipt. When I inquired about it, the desk clerk assured me WHAT I COULD DO TO FIX IT. Sorry, it was your mistake, not mine. YOU should fix it.

I was there three days (two nights), therefore you can imagine I was in and out a bit. I WAS NEVER GREETED AS I PASSED THE DESK. EVEN WHEN I TRIED TO MAKE EYE CONTACT WITH A CLERK WHO WAS BUSY (READING A BOOK).

The front walks were not shoveled. and NO, I hadn't RECENTLY snowed.

I sure was let down, this time.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
1 Thank trombonegf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WingateAGM, General Manager at Wingate by Wyndham Helena Airport, responded to this review, January 30, 2014
Dear Trombonegf,

I am so very sorry to hear of your experience at the hotel. I promise this is not the norm for our property or staff, and I will use this as a training opportunity for our staff.
I hope you will give us another try as we promise not to let you down.

If you would like to chat at any point please feel free to contact me at 406-449-3000
Thank you,
Tiffanie
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Helena Airport

Property: Wingate by Wyndham Helena Airport
Address: 2007 N Oakes St, Lewis & Clark County, Helena, MT 59601-1105
Phone Number:
Location: United States > Montana > Helena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Helena
#5 Family Hotel in Helena
#5 Business Hotel in Helena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate by Wyndham Helena Airport 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Wingate By Wyndham Helena Hotel Helena

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