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“Amazing service by front desk staffer!”

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Holiday Inn Express & Suites Helena
Ranked #9 of 21 Hotels in Helena
Certificate of Excellence
Reviewed May 27, 2014

Have you ever had a staff member's actions totally make your vacation?
We were on an extended road trip last week, taking a pit stop in Helena. When we got to our room we realized it had no fridge and since we were travelling with our little baby, we needed a fridge for her milk.
My husband went and talked to B at the front desk. She upgraded us, at no charge, to a suite with a fridge, microwave and little living space. When we decided to stay an extra night, B charged us the same price we got through Expedia for the first night we booked.
B's excellent service and overall kindness made our trip all that much better. We will defiantly be returning to Helena and we will stay, once again, at the holiday inn express.

Stayed: May 2014, traveled with family
Thank K T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded May 29, 2014

Thank you for your very positive review of "B" our front desk agent, I am glad that she exceeded your expectations and made your stay!
It is always good to know that our customer service skills are recognized and that she did her best for you.
I will share this with all our team and know that you will make "B's" day.

Thank you

Rosemary & Team

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Reviews (189)
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94 - 100 of 189 reviews

Reviewed May 19, 2014

I stayed at this hotel with my 10 year old son in July 2013, we spent 2 nights there while fishing Holter Lake. It is very close to the interstate and the airport, so getting there is real fast. Room was fine for the 2 of us, although , being in the back on the ground floor , the view was of a warehouse , with some truck traffic. But it was not noisy, and very clean. If you want to spend time in the city of Helena there are better choices downtown, including a Holiday Inn one block off the walking mall ( it generally seems more expensive than this hotel). WE also used the swimming pool and it was fine and uncrowded , maybe a bit more chlorine than I want, but not different than other hotels. Service was attentive and helpful. There are not a lot of restaurants around, but there is a pub kind of sports restaurant across from the parking lot with decent food.

Room Tip: try not tio have ground floor and avoid the back of the hotel.
  • Stayed: July 2013, traveled with family
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Thank GM20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded May 21, 2014

Thank you writing a review of our hotel.
We are happy that you enjoyed your stay with us last year and hope that you may return to us this year.
We have recently added some healthier choices to our breakfast menu since your last stay which are very popular with our guests.
Once again thank you for staying with us.

Rosemary & Team

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Reviewed April 28, 2014

Was in Helena for a funeral, and stayed at this hotel, which we have used in the past. As expected, staff was very cordial, rooms were very clean and quiet, price was very reasonable. Great hotel, great location.

  • Stayed: April 2014, traveled with family
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1  Thank Scott J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded April 29, 2014

Thank you for your review of our hotel.
We are happy that your stay was a comfortable one.
We are sorry that your stay was not under better circumstances but hope that everything
went smoothly for you.
Once again thank you for taking the time to review our hotel.

Rosemary & Team

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Reviewed April 26, 2014

We've stayed at a lot of the places and hadn't tried this one yet. So we booked it as we were meeting a group close to the hotel. As a fairly new hotel it was in great shape. Right next to Wild Wings if you want to go there, seem to be always busy. Plenty of parking at the hotel. We booked a King Suite room. Room was comfortable and relaxing, as expected. The breakfast was very good, the hostess taken care of the food should be rewarded. She was on top of everything, never let anything be empty. Kudos.

  • Stayed: April 2014, traveled as a couple
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1  Thank washmont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded April 29, 2014

We were very pleased to see that you enjoyed your recent stay with us.
Our team works really hard to keep our hotel looking fresh and new and we are happy
to hear you thought so to.
Thank you for taking the time to review our hotel, we hope to see you in the near future.

Rosemary & Team

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Reviewed April 20, 2014

The hotel was clean and in good condition. Service at the front desk was prompt and friendly, even taking time to help us make plans for day trips. Good breakfast. We felt we had made a great choice in our decision to stay here.

  • Stayed: April 2014, traveled with family
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Thank JenniferLuvsTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded April 22, 2014

Thank you for your positive review of our hotel.
My team and I are happy that you found us to be clean and that you enjoyed your stay.
We are now offering healthier choices for breakfast and hope that you enjoy the changes.
We hope to see you in the future.

Rosemary & Team

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Reviewed March 9, 2014

My stay at the Holiday Inn Express & Suites Helena was on par with expectations. The location is convenient for Helena, specifically for north Helena. The staff was pleasant and helpful. The rooms were comfortable, clean, and spacious. However the standard rooms do not have a microwave or refrigerator. The breakfast is very good, with many items to choose from. This hotel is an okay value but you can do better in Helena. I would recommend this hotel as a good second option for Helena.

  • Stayed: December 2013, traveled on business
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Thank principesnaviganti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded March 12, 2014

Thank you for your review of our hotel, we are pleased you enjoyed breakfast and found our staff to be courteous and helpful on your recent stay.
Our standard rooms do not have a refrigerator or microwave, our suites contain those plus a larger TV and sofa bed, if you return to us please contact me so I can arrange for you to have that upgrade at no extra charge.
Once again thank you for taking the time to write your review.

Rosemary & Team

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Reviewed January 18, 2014

Not the friendliest place but we were just passing through so would definitely stay again. Everything clean, room was quiet. Breakfast area was clean and well stocked. Great Wi-Fi service. We stayed here in July 2012.

  • Stayed: February 2013, traveled as a couple
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Thank Elphaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded January 20, 2014

Thank you for taking the time to review our hotel. I am happy to see that everything was clean and well stocked. I was not happy to see that we were not the friendliest place to stay. If you experienced something that you were not happy with I would be happy to hear about it.
Our phone number is 406-442-7500 when I would love to chat with you.
We thank you for choosing us.


Rosemary & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Helena

Address: 3170 N Sanders St, Helena, MT 59602-0255
Phone Number:
Location: United States > Montana > Helena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Helena
#6 Family Hotel in Helena
#8 Romantic Hotel in Helena
Price Range: $124 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Helena 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites Helena
Holiday Inn Express & Suites Helena Hotel Helena

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