Have you ever had a staff member's actions totally make your vacation?
We were on an extended road trip last week, taking a pit stop in Helena. When we got to our room we realized it had no fridge and since we were travelling with our little baby, we needed a fridge for her milk.
My husband went and talked to B at the front desk. She upgraded us, at no charge, to a suite with a fridge, microwave and little living space. When we decided to stay an extra night, B charged us the same price we got through Expedia for the first night we booked.
B's excellent service and overall kindness made our trip all that much better. We will defiantly be returning to Helena and we will stay, once again, at the holiday inn express.
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- Also Known As:
- Holiday Inn Express And Suites Helena
- Holiday Inn Express & Suites Helena Hotel Helena