We had and early flight from Helena and needed to stay in a hotel because we live so far away from the airport. I had originally booked the Quality Inn through the ChoiceHotels.com website, so that we could just have a relaxing evening without running around town to find a hotel late at night. My room was guaranteed and paid for. We arrived at 9:30pm that night to check in, tired from work and the long drive to Helena. The desk clerk said our room had been cancelled for non-payment, which made no sense since I had the paid receipt in my hand. She offered a smaller bed at a higher cost. I was VERY unhappy, and said we were finding another hotel.
We headed to the Comfort Suites, which is in the same chain, close the airport. I had my doubts about going there, expecting the same, cold treatment and exorbitant rates. When we came in, we were greeted with a smile, and when we told Jake, the desk clerk what had happened, he apologized for the hotel chain, and offered us a room at a slightly higher cost than we originally paid. The room was beautiful, and MUCH nicer than the one we would have had the Quality Inn. (We had stayed there on another flight related trip before, so we knew the quality of the room)
We had two couches, coffee table, large and comfortable king bed, no parking or noise under our window, and tons of space to move in! We were treated with so much respect, and Jake did everything in his power to accommodate our needs and help us enjoy the rest of our evening. They even offered to shuttle us to the airport, and let us keep our car parked in their lot for 11 days! He was so genuine and kind, and truly made the bad experience melt away.
When we got to the room, the cable to the TV was broken, but we were so tired, and had to get up so early, that we didn't really mind. When we checked out, we advised the new clerk at the desk about the cable, and she was so apologetic and genuinely upset that there was anything at all wrong with our stay. We assured her that it wasn't a big deal, because we didn't really need it anyway, but she was still so bummed that the room wasn't perfect. These two employees are a genuine asset to the Choice Hotel employer they work for!
We had to leave to early to enjoy the full, free breakfast they offer, but I guarantee you that our next flight out of Helena will be accompanied with a stay at the Comfort Suites!
- Official Description (provided by the hotel):
- Less than two miles from the Helena Regional Airport, the Comfort Suites hotel of Helena, MT is within walking distance to restaurants, shopping and retail stores. Helena’s newest hotel, Comfort Suites is also 3.5 miles from downtown Helena and the Montana Historical Society Museum. Other attractions close to this Montana hotel include: •Gates of the Mountains •Great Northern Carousel •Grandstreet Theatre •Holter Museum •Original Governor’s Mansion •Spokane Bar Sapphire Mine. You’ll enjoy the indoor heated pool, hot tub and exercise room at this Helena hotel. Other amenities include: •Free hot breakfast •Free high-speed wireless Internet •Free Airport shuttle service •Free local calls All rooms are nicely appointed with a microwave, refrigerator, coffee maker, hair dryer, 42-inch flat screen TVs, iron, ironing board, sofa sleeper, and pillow-top mattresses. Business travelers will appreciate the business center with access to copy and fax services as well as 900 square feet of meeting space. This is a non-smoking hotel. Free ample truck and bus parking is available. Designed for business and leisure travelers, the Comfort Suites hotel of Helena will exceed your expectation when visiting this area of Montana. Make a reservation today and enjoy all we have to offer. ... more less
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