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“No Complaints - Quiet, Comfortable, Friendly staff”

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Comfort Suites Helena
Ranked #2 of 21 Hotels in Helena
Certificate of Excellence
Level 6 Contributor
110 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“No Complaints - Quiet, Comfortable, Friendly staff”
Reviewed April 27, 2013

I relocated to the Comfort Suites halfway through my trip after staying at a different (shall not be named) hotel which was noisy and semi-un-clean. I was pleasantly surprised by the Comfort Suites. I had called for a booking and could only speak to a representative halfway across the country. I was worried that it would be lacking in hospitality and personableness. The woman who greeted me at the front desk was helpful and warm - as were the freshly baked cookies which came out shortly after check in.
My room was comfortable and spacious and I found the desk to be a great work space (I came down on business). The walls were fairly soundproof and the kitchenette (though lacking a sink) was in full working order. The water pressure was a little low (I think someone else mentioned that too) and you're kind of in the middle of nowhere. Fear not, they have complementary shuttle service and will tote you to the downtown area should you desire.
Breakfast was good - the usual - and the gym looked small but suitable (though I didn't use it because it was so nice out during my visit). All in all, I'm really glad I switched hotels. If I ever have to come down again - I'll definitely stay here again!

Room Tip: I asked for a quiet room and the woman was sure to put me away from a group of track stars who were...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MTmaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betsy B, General Manager at Comfort Suites Helena, responded to this review, May 2, 2013
Dear MTmaven:
Thank you so much for taking the time to write a review! We are very pleased to know you enjoyed your experience while staying at our property. The entire staff strives to provide quality accommodations with friendly and professional customer service. Our goal is to exceed your expectations. We look forward to your return. Betsy
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403 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
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English first
Missoula, Montana
Level 1 Contributor
3 reviews
Reviewed April 22, 2013 via mobile

My husband and I were in town and decided to splurge on a whirlpool suite. It was comfortable and a nice clean room. The water pressure was low but I have dealt with worse. I would stay here again if we ever have another splurge weekend.

Stayed March 2013, traveled as a couple
Helpful?
Thank Sandy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betsy B, General Manager at Comfort Suites Helena, responded to this review, April 24, 2013
Dear Sandy H,
Thank you for taking the time to post a review on our property. We are happy to hear you enjoyed the whirlpool suite. I’m sorry about the water pressure, and will discuss this with our maintenance engineer. Please don’t wait too long to enjoy another “splurge” weekend. We look forward to your return.
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Las Vegas, Nevada
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 13, 2013

I only stayed one night in this hotel before moving to the Residence Inn down the street. The hotel has a smell to it. Then I figured it out it's RIGHT next to a water waste treatment plant. What a place to put a hotel NOT.....

  • Stayed April 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Damdoom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betsy B, General Manager at Comfort Suites Helena, responded to this review, April 19, 2013
I am sorry that this caused you the inconvenience of relocating to another facility. The smell from the waste water treatment facility has not been a concern or criticism we have received from our guests. Quite the contrary, we have received glowing reviews of our property and our staff. Sincerely,
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Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 5, 2013

What an amazing hotel- don't let the boring logo throw you off- this place is new, clean and large. The pool is perfect and the breakfast free and adequate. The people are very gracious and when it comes to value for money, it's difficult to beat. Amazing all 'round!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kensisland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betsy B, General Manager at Comfort Suites Helena, responded to this review, April 19, 2013
Thank you so much for taking the time to provide a review of your recent stay with us on Trip Advisor. We appreciate your compliments and hope that when return to Helena you will choose to stay with us again. Sincere thanks,
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Florence, Kentucky
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 4, 2013

Nice hotel and wonderful staff; clean, comfortable hotel with a very attentive staff. The front desk staff is helpful and welcoming, always ready to assist customers. The housekeeping staff is meticulous and hard working, eager to make any situation right for the customer.

It is so nice to come back from a long day of meetings to a clean, comfortable, and hospitable environment. I will stay no where else in Helena, this is the place for me!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betsy B, General Manager at Comfort Suites Helena, responded to this review, April 19, 2013
Dear Mark B,
Thank you so much for your positive review. I will place your compliments on our board for all the staff to see. We take pride in our facility but realize its customer service that make the difference to you our guest. Sincere thanks,
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Edmonton, Canada
Level 4 Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 23, 2013

This is a new property and all is very clean, bright and comfortable. The staff was very welcoming as 50 of us walked in. The bed and bedding is amazing so a wonderful rest was had after a long day on a bus. The room was well appointed with some extras like a computer lap table. Great to have breakfast before setting out the next morning. Highly recommend this property.

  • Stayed February 2013, traveled with friends
    • Value
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Helpful?
1 Thank dianejt47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betsy B, General Manager at Comfort Suites Helena, responded to this review, April 19, 2013
Dear Diane:
You are fabulous to take the time to provide a review of our property on trip advisor! Group business is a very important market for us and so this "excellent" rating is greatly appreciated. Sincere thanks,
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Okanogan, WA
Level 5 Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 20, 2013

We stayed here while visiting Helena. The staff was very friendly. The room was comfortable and clean. The breakfast was fine (in terms of comparable hotels breakfast buffets). We didn't have a chance to use the pool or the fitness room, so I can’t comment on them.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KS-OK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betsy B, General Manager at Comfort Suites Helena, responded to this review, April 19, 2013
Thank you for taking the time to comment on our property! I hope next time you are able to enjoy our pool and fitness center. We look forward to your return. Sincerely, Betsy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Helena

Property: Comfort Suites Helena
Address: 3180 N Washington St, Helena, MT 59602-1231
Phone Number:
Location: United States > Montana > Helena
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 21 Hotels in Helena
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Helena 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Less than two miles from the Helena Regional Airport, the Comfort Suites hotel of Helena, MT is within walking distance to restaurants, shopping and retail stores. Helena’s newest hotel, Comfort Suites is also 3.5 miles from downtown Helena and the Montana Historical Society Museum. Other attractions close to this Montana hotel include: •Gates of the Mountains •Great Northern Carousel •Grandstreet Theatre •Holter Museum •Original Governor’s Mansion •Spokane Bar Sapphire Mine. You’ll enjoy the indoor heated pool, hot tub and exercise room at this Helena hotel. Other amenities include: •Free hot breakfast •Free high-speed wireless Internet •Free Airport shuttle service •Free local calls All rooms are nicely appointed with a microwave, refrigerator, coffee maker, hair dryer, 42-inch flat screen TVs, iron, ironing board, sofa sleeper, and pillow-top mattresses. Business travelers will appreciate the business center with access to copy and fax services as well as 900 square feet of meeting space. This is a non-smoking hotel. Free ample truck and bus parking is available. Designed for business and leisure travelers, the Comfort Suites hotel of Helena will exceed your expectation when visiting this area of Montana. Make a reservation today and enjoy all we have to offer. ... more   less 
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