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“Just stayed overnight and had an amazing time.” 5 of 5 bubbles
Review of Comfort Suites Helena

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Comfort Suites Helena
Ranked #2 of 21 Hotels in Helena
Certificate of Excellence
Butte, Montana
2 reviews
“Just stayed overnight and had an amazing time.”
5 of 5 bubbles Reviewed January 24, 2013

I booked a king sized suite and I was extremely impressed. The staff were very friendly and the front desk were prompt. The entire hotel was clean and very inviting. I found the internet station alittle slow. I loved my room as it was bigger than I expected. The shower had a ledge which I wasnt expecting. I would like to find out what type of mattress was on the beds as they were firm and the sleep I received was more than exceptional. I will be staying here again in the future. The only thing I noticed was, there should be a laminated card around the thermostat on how to operate it, as it was difficult to figure out and we were always picking cold instead of heat. The noise from the vents sounded like a dryer turning but other than that it was great.
The morning breakfast had everything and more to choose from. There was a staff member that made the waffles and was very polite.

Room Tip: I booked online on Choice hotels and I picked the third floor as it was quieter.
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  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelleharris44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff L, General Manager at Comfort Suites Helena, responded to this review, February 17, 2013
Thank you for taking the time to give us your imput. It is true our green system can be a little tricky! We would be more than happy to give you the brand of beds we have, feel free to contact the hotel at anytime.Thanks again, and we hope to see you again soon!
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346 reviews from our community

Traveler rating
    273
    59
    6
    5
    3
See reviews for
106
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Missoula, Montana
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed January 23, 2013 via mobile

Great value for such a clean, new and friendly property. One of my favorite properties in Montana. I felt welcome and at home right down to the smile and fresh baked cookies when I walked in the door. Thank you!

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MTRacer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff L, General Manager at Comfort Suites Helena, responded to this review, February 17, 2013
We take pride in going above and beyond for all our guests. Thank you for giving us the opportunity to do so! We look foward to seeing you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed January 14, 2013

I really enjoyed my stay at Comfor Suites. It's about one road away from the busier area of Helena so it is not noisy at night. The rooms are very clean and spacious and modern. The bed was extremely comfortable. The breakfast was limited, but what you'd expect from this kind of hotel breakfast buffet - so it did the trick. The staff is very nice and helpful, they even called up shortly after I checked in to make sure I had everything I needed.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SarahAbigail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff L, Manager at Comfort Suites Helena, responded to this review, January 16, 2013
We look forward to you coming back and staying with us again. I have shared yoiur comments with our staff. We always try to improve and make your stays the very best.
Thanks you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Big Sky, Montana
Level Contributor
82 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed January 9, 2013

This hotel is very new. Rooms: The beds are very comfortable. Nice linens. The towels are also nice and there were plenty (I hate when hotels put 2 towels in the room). Good lighting and counter space in the bathroom. The shower was "okay". Not great water pressure and the shower didn't work on all the settings but it was fine and nothing that would make me not stay there again. I didn't care for the toiletries in the room; ladies, I'd pack my own shampoo/conditioner/lotion. The products in the room are bottom of the barrel. BUT: I was very pleased that they participate in a program where the products left in the room are recycled to those in need; EXCELLENT.
Everything else you need: huge flat screen, microwave, coffee, fridge, ample desk space, tons of plugs for all your electronics, free wi-fi. The heater was loud when it kicked on, and you can hear a bit of traffic noise from the highway. I could also hear the guests in the stairwell (I was on the end) but surprisingly I didn't hear a thing on the other side, above or below me.

The lobby is very nice with a very friendly staff. Two computers for you to use. Cookies in the early evening. Coffee/hot tea all the time. Breakfast area was clean and large, and the worker was VERY SWEET. Free newspapers (plenty of them- dont have to fight over 7 papers). Food was good. Here's the best thing: they had HLN on the tv. I am so sick of breakfast areas who set their TVs on "political" channels like MSNBC or FOX News. I usually don't stay there again. So, way to go Comfort Suites! Smart move.

Room Tip: Request a room away from the highway.
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  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IMarriedBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff L, Manager at Comfort Suites Helena, responded to this review, January 16, 2013
Thank you for the great feedback regarding our property. We have checked the shower control and a small minor adjustment has been made thank you for the information. We certainly look forward to you coming back and spending more time with my great and friendly staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
98 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

I stayed here the night before having a very early flight out of the Helena airport. It is very close to the airport (less than 5 mins) and they have a free airport shuttle. The hotel rooms were huge and very modern looking. It's very tough to find a better room for the price. Because of my short stay and early check-out, I didn't have a chance to try any of the amenities. The staff was very friendly and the next time I'm flying out of Helena I will definitely be staying here.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Coug88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff L, Manager at Comfort Suites Helena, responded to this review, January 16, 2013
Thank you so much for the kind words regarding our property we certainly want to meet everyones expectations and do even more. We look forward to your next visit so you can go beyond your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 31, 2012 via mobile

Stayed here for 4 nights with my wife and daughter. Very friendly staff ans extremely helpful. My wife had to do a little work on her laptop but forgot her charger. A staff member (Stanley?) managed to find one for her. That's exceptional service. Indoor pool was great. I used the fitness facilities and it was great - good machines. Hot breakfast was great. Rooms were quite spacious. I like the room partition as it allowed my 2 year old to sleep on the sofa bed without being distrbed. Bathroom was a good size. Wifi is a plus- I am writing this now using it. So any outlets for your electronic devices! Most hotels have like one or 2 plugs and we have to travel with a powerbar. But this room has so many - and the desk has 2 usb ports. Bed was very comfortable. We had a great stay and will be back.

Stayed December 2012, traveled with family
Helpful?
Thank Sam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff L, General Manager at Comfort Suites Helena, responded to this review, January 2, 2013
I am so glad that you were able to stay with us over the holidays and had such a great stay. We try so hard to make sure that we offer a great hotel and at a huge dollar value. We look forward to you staying with us agin and look forward to seeing your daughter again she was great.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bozeman, Montana
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed November 25, 2012

We had two rooms here this past week and based on the value for the price, this is out new top choice for Helena lodging. Both rooms were king mini-suites - small partition separating the bed area from the seating / work area. Comfortable night's rest, and a reasonable breakfast in the morning. Granite countertops, nice shower, in-room safe, etc.

Only a few wishes for improvement. There's no place to hang up your bulky winter coats ... the wall at the entry would be perfect, but no hooks. The flatscreen TV could have received HD broadcasts, but received a standard signal... and the wall mount did not allow it to swivel towards the bed or towards the sofa. The air unit for the room was pretty odd... it blows either warm air or frigid air to get the desired temperature, seeming incapable of blowing some reasonable approximation to the thermostat setting. We'd be comfortable in bed, and then the thermostat decided the room was too warm and we'd have ice cold air blowing on us until the temp dropped. Then, as the room cooled in the night, hot air would blast out until the room came back to temperature. For the price, I can't really complain though.

Convenient location off the new interchange and next to a Town Pump with car wash... and across from the Costco. Easy access to all of Helena.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank MontanaKarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff L, General Manager at Comfort Suites Helena, responded to this review, January 2, 2013
Thank you so much for your review of our hotel. I greatly appreciate your feedback regarding hooks, sometimes we forget about the small things. We will in the near future be adding those to our rooms for our guests. Once again thank you and look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Helena

Property: Comfort Suites Helena
Address: 3180 North Washington Street, Helena, MT 59602
Phone Number:
Location: United States > Montana > Helena
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 21 Hotels in Helena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Helena 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Less than two miles from the Helena Regional Airport, the Comfort Suites hotel of Helena, MT is within walking distance to restaurants, shopping and retail stores. Helena’s newest hotel, Comfort Suites is also 3.5 miles from downtown Helena and the Montana Historical Society Museum. Other attractions close to this Montana hotel include: •Gates of the Mountains •Great Northern Carousel •Grandstreet Theatre •Holter Museum •Original Governor’s Mansion •Spokane Bar Sapphire Mine. You’ll enjoy the indoor heated pool, hot tub and exercise room at this Helena hotel. Other amenities include: •Free hot breakfast •Free high-speed wireless Internet •Free Airport shuttle service •Free local calls All rooms are nicely appointed with a microwave, refrigerator, coffee maker, hair dryer, 42-inch flat screen TVs, iron, ironing board, sofa sleeper, and pillow-top mattresses. Business travelers will appreciate the business center with access to copy and fax services as well as 900 square feet of meeting space. This is a non-smoking hotel. Free ample truck and bus parking is available. Designed for business and leisure travelers, the Comfort Suites hotel of Helena will exceed your expectation when visiting this area of Montana. Make a reservation today and enjoy all we have to offer. ... more   less 
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