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“Great hotel”

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Residence Inn Helena
Ranked #7 of 21 Hotels in Helena
Certificate of Excellence
Reviewed December 11, 2013

We loved this hotel. It was very clean, up to date, and had very friendly staff. The beds at residence inns are always very comfortable and this was no exception. It is a wonderful place to stay when you are away from home on business. The location of this hotel is close to great restaurants and shopping. Exceptionally nice.

  • Stayed: November 2013, traveled on business
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Thank Donna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this reviewResponded December 16, 2013

Thank you for your review! We are glad that you enjoyed your stay and we appreciate your business! We are happy that you enjoyed the comfy Residence Inn beds and that the location was convenient. The restaurants and nearby shopping are definitely a great feature! We are truly happy that you feel at home with us here. We look forward to seeing you again!

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155 - 161 of 270 reviews

Reviewed December 10, 2013

Stayed here from the end of August 2013 to the middle of October 2013.Had a excellent business stay here. Cindi and her staff are awesome from the front desk,to housekeeping and to kitchen. Thanks a bunch Samatha for all your help. Housekeeping was great, personalized notes made you feel like family. Breakfast and social hour ( at night ) was great. Best stay in 9 years of traveling/working on the road. Recommend short or long term stay. Keep up the great work. Definitely stay here again. Thanks to all...

Room Tip: Rooms on the backside are quieter and sometimes a view of deer...
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  • Stayed: August 2013, traveled on business
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Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this reviewResponded December 11, 2013

Thank you for your review! We are honored to know that this was your best stay in 9 years! We enjoyed having you as an extended stay guest and we were sad to see you go! We are glad that you felt the family feeling, as we want to make sure guests know that they are family when they are here. Thank you for mentioning some of the staff members and for commenting on their friendliness and hard work. They really do work hard to make sure our guests have a great experience and leave with a smile! We are glad that you enjoyed the hot breakfast everyday and the evening meal Monday through Thursday. We hope your travels will bring you back someday soon!

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Reviewed December 8, 2013

Residence inn was a great place to stay. Unfortunately, our son needed surgery and we live out of town. The staff was awesome offering to help. Cindi and staff at the front desk made sure we had everything. Housekeeping had the room perfect, thanks Toni, Katrina and there were several others I'm sorry missing your names. The food was great, breakfast and dinner! Thank you for making a stressful situation less so.

Stayed: December 2013, traveled with family
Thank ValerieMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this reviewResponded December 10, 2013

Thank you for taking the time to review our hotel! We are sorry about the circumstance that brought you here, but we are happy that we could help make your family as comfortable as possible during your time here. Thank you for noticing our friendly staff. They work very hard to ensure that the rooms are sparkling clean and that guests have a positive experience with us! We are glad that you enjoyed the breakfasts and dinners, as well! Thanks again for staying with us! Good luck and we hope to see you during your next Helena visit, hopefully under better circumstances.

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Reviewed December 4, 2013

I have to travel often because of my job...My first stay was 2 years ago in Nov 2011… I was happy then and happy with my stay now. I have been extremely pleased with this hotel on both occasions. All the staff have been very friendly and helpful. The rooms are spotlessly clean and comfortable. I even got personalized notes from the housekeeping staff.

The breakfast is above average as far a hotel breakfasts go, some days it is great, some days it is ok but it is at least always edible (I can't say that for every hotel I've stayed at)

The pool area is fantastic, especially if you are traveling with young children, they have a great toddler area.

Weeknights they have a free 'dinner' in the lobby…nachos, fajitas, comfort food, etc… depends on the night and a dessert too.

Location.. this depends on what you are looking for… it is RIGHT by the airport (but I didn't hear any airport noise) but not within walking distance of anything close. I believe they have a shuttle but I did have a car so this was not a problem for me. About a mile there are restaurants and shopping.

Overall I will only stay here on my dreaded trips to Helena ...

  • Stayed: December 2013, traveled solo
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Thank Leanneb12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this reviewResponded December 10, 2013

Thank you for the generous review of our property! We are happy that you enjoyed your stay with us and that you found the rooms to be "spotlessly clean!" Thank you for noticing our friendly staff and for mentioning the personal notes you received in your room each day! Our mission is to be the "cleanest and friendliest hotels in Helena," and we are happy to know that we succeeded in both areas. We are glad that you enjoyed the breakfast and that you were able to find something you enjoyed. The pool area is certainly a great place for kids with the splash deck; but with the hot tub and large separate pool, it is also a great place for adults to relax! The location does lend great airport access, however, we are less than a half mile away from several restaurants and stores and only a couple miles from the downtown Helena area. Overall, we are glad that you were able to get a good nights rest and that you enjoyed your stay with us! We hope to see you during your next visit!

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Reviewed November 24, 2013

I had an excellent business stay at the Residence Inn in Helena. It is conveniently located across the street from the airport. There is a free shuttle to take you to restaurants or any place else you may want to visit. Staff was very friendly. I wanted to go on a hike/walk and they had excellent recommendations. Parking, internet, breakfast and evening social hour/meal are all included. Free printing. Sufficient exercise room. The rooms were homey, large and fully equipped with fridge, etc. I would definitely stay here again - excellent stay!

  • Stayed: November 2013, traveled on business
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Thank ShelbertL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this reviewResponded November 26, 2013

Thank you for your review of our hotel! We are happy that you enjoyed the convenient location to the airport and that you enjoyed our free shuttle service! We are glad that we could provide you with some dining recommendations and then have the opportunity to take you there! The fewer details and stress while you are traveling the more enjoyable the experience, and we are happy that we could contribute to your experience. We are glad that you enjoyed the hot breakfast and the evening social meals. The exercise room, printing capabilities, and other amenities contribute to the overall outcome of hotel stays. We are happy that our friendly staff and the property made for a memorable visit and we look forward to seeing you again!

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Reviewed November 22, 2013

Beautiful Rooms, Nicest caring staff you will ever meet. If i get to come back to Helena I will absolutely stay here. Wonderful social hour Monday night thru Thursday!! Very Clean rooms and grounds. I have stayed at other extended hotels before that were nice but this one is luxury :)
Thank you to all the staff for making my stay so nice. :)

  • Stayed: November 2013, traveled on business
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Thank benfshin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this reviewResponded November 26, 2013

Thank you for your review! We are so happy that you enjoyed your stay with us! We enjoyed having you, as well! Thank you for noticing our friendly staff. The Residence Inn staff takes great pride in providing guests positive and memorable experiences during their time here. We are also happy that you enjoyed the evening social. It is nice to have a hot, cooked meal ready for you when you finish a long day at work. We look forward to seeing you again soon!

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Reviewed November 12, 2013

The hotel and grounds were very clean.Staff was friendly and helpful.Shuttle to casino was very nice.Hot supper was good because there is no restaurants with in walking distance.We could have moved in for a month, the room was so nice.Modern, clean,every little detail was super!We loved the space,art work lovely.Pool and spa area very clean,wished we had our grandson there to use the kids area,looked like fun.If we ever head to Montana this is first on our stay list.

  • Stayed: October 2013, traveled as a couple
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Thank holly v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this reviewResponded November 16, 2013

Thank you for your review! We are happy that you enjoyed our hotel grounds and the free shuttle service. Thank you for noticing our friendly staff! We take pride in providing guests with an enjoyable and memorable stay. We are happy that you enjoyed our spacious suites and we hope to see you next time...hopefully you can bring your grandson to enjoy our pool and splash deck!

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Additional Information about Residence Inn Helena

Address: 2500 E Custer Ave, Helena, MT 59602-1225
Phone Number:
Location: United States > Montana > Helena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Helena
#3 Romantic Hotel in Helena
#3 Business Hotel in Helena
Price Range: $108 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Helena 3*
Number of rooms: 91
Official Description (provided by the hotel):
Located just north of the Helena Regional Airport, the Residence Inn by Marriott is the place in Helena where out of town guests will feel at home. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. Our lobby is "comfortably upscale" and is the place to sit around the fireplace, play games with the family, or watch an event on the big screen television. This is where we also serve our complimentary hot breakfast buffet daily and the evening mix Monday-Wednesday nights. An evening social gathering where we offer a light snack. Guests can stretch out and unwind in the 4,300 sq. ft. Indoor Aquatic Center, at the Fitness Facility, or the Outdoor Deck which has a BBQ grill for guest use. Spacious suites with stunning mountain views offer a fully equipped kitchen, living room, master bedroom, and bath. We'll make sure you thrive during your stay at the Helena Residence Inn. ... more   less 
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Also Known As:
Residence Inn Helena Hotel Helena

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