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“Absolute Excellence!!” 5 of 5 bubbles
Review of Residence Inn Helena

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Residence Inn Helena
Ranked #6 of 21 Hotels in Helena
Certificate of Excellence
Great Falls, Montana
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Absolute Excellence!!”
5 of 5 bubbles Reviewed September 20, 2011

I have stayed at this location a few times now, and each and every visit has been the most wonderful experience!! Great People, Great Service, Great Getaway!! Dining and Housekeeping was incredibly friendly! In perticular Dining Staff Aalissa and Carmen and Housekeeper Velvet, Absolute Best!! Those perticular girls went Above and Beyond to make our stay extra nice!!

  • Stayed September 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank FishinBullie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 reviews from our community

Traveler rating
    199
    35
    6
    6
    5
See reviews for
86
47
11
85
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Idaho Falls
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 10, 2011

Excellent newer hotel in Helena. Clean, quiet, and the front desk was efficient and helpful. Complimentary breakfast was way above average.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DESIdahoFalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
263 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 926 helpful votes
5 of 5 bubbles Reviewed September 7, 2011

I cant believe that such a good hotel could actually be in a place like Helena. The hoteliers from other locations should come see it.

It is a perfect hotel. Just about 5 minutes from the airport. You can actually see the airport from here.

It is close to the city.

It is brand new.

It has bloody good artistic work on the walls.

Staff are excellent and caring.

Swimming pool was fab.

and it has a pickup drop from the Airport.

I wish this hotel was in places like NYC so more people could come and enjoy it.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Suryavarman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level Contributor
164 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed August 21, 2011

This is a convenient stopping place in Helena. It is like Residence Inns everywhere, with clean and comfortable rooms, nothing fancy. Good breakfast. We arrived on Friday night in the late evening, and everyone should know that dining and drinking opportunities in Helena are limited after 9 P.M. This hotel is close to Buffalo Wild Wings which is one of the few possibilities. Getting in and out of the rooms was convenient. We did not feel it was a particularly good value at $180 per room. Staff was very friendly and helpful.

  • Stayed August 2011, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank buddymedbery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington
Level Contributor
255 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
3 of 5 bubbles Reviewed August 15, 2011

Stayed here 3 nights. Arrived at 2:30 and our room was not ready. At 3 pm, it was ready but couldn't find enough foam pillows. We are Elite members, asked for a quiet room, but got a room facing construction site with trucks beeping at 7am. Called downstairs for a shower cap, was told yes we had it, and the phone got cut off. My husband went down to get the shower cap and was told no we didn't have it. Asked again next morning and was given a Hampton Inn shower cap. Breakfast scrambled egg was dry. Very unfortunate, because it is a beautiful Marriott Residence Inn.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kueimei L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler, Arizona
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 28, 2011

We traveled a great distance and stayed in countless hotels and motels along the way. This place stood out light years ahead of the other places we stayed. The grounds were clean and in a safe neighborhood with easy access to local stores and markets.
The staff and accomodations were second to none, we liked it so much we did not want
to leave. Everyone went out of the way to insure our stay was just right.
Janet in reservations and front desk worked with the manager to get us an extra night ( they were booked when we arrived on Sunday July 17th) Whitney cleaned our room and did a stellar job, and always with genuine care and concern. She seemed to really enjoy her job and always had a nice smile for us. Aalissa served us a delightful breakfast with such kindness and courtesy.
The laundry facilities were easy to use and at a fair price, the food was great , the fitness room was really nice and kept cool and clean. The hotel room was very nice and extremely comfortable. ( most hotel beds are aweful ) We had such a nice stay we were sad to leave knowing the hotels we were heading to next could not possibly be as nice ( and they were not).
So a special thank you to Janet, Whitney, Paige and Aalissa who made our stay that much better.
This hotel was perfectly appointed for wheelchair users ( my husband) and we both felt quite comfortable and treated with kindness and respect.
Most memorable was the bed which felt like a cloud!

Room Tip: reserve well in advance. let them know exactly what you will be needing for your stay.
See more room tips
  • Stayed July 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ibmerlinsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anacortes, WA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 19, 2011

All Residence Inns tend to be good, but the staff at this one made it a cut above. Helpful and friendly from the manager to housekeeping, especially Deanna and Aalissa. The evening reception was just a little nicer than usual, as was the breakfast. I probably won't be going through Helena again anytime soon, but when I do, this will be where I'll stay.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Audrey0013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Helena

Property: Residence Inn Helena
Address: 2500 E Custer Ave, Helena, MT 59602-1225
Phone Number:
Location: United States > Montana > Helena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Helena
#3 Romantic Hotel in Helena
#3 Business Hotel in Helena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Helena 3*
Number of rooms: 91
Official Description (provided by the hotel):
Located just north of the Helena Regional Airport, the Residence Inn by Marriott is the place in Helena where out of town guests will feel at home. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. Our lobby is "comfortably upscale" and is the place to sit around the fireplace, play games with the family, or watch an event on the big screen television. This is where we also serve our complimentary hot breakfast buffet daily and the evening mix Monday-Wednesday nights. An evening social gathering where we offer a light snack. Guests can stretch out and unwind in the 4,300 sq. ft. Indoor Aquatic Center, at the Fitness Facility, or the Outdoor Deck which has a BBQ grill for guest use. Spacious suites with stunning mountain views offer a fully equipped kitchen, living room, master bedroom, and bath. We'll make sure you thrive during your stay at the Helena Residence Inn. ... more   less 
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Also Known As:
Residence Inn Helena Hotel Helena

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