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“Great Night Great Staff”
Review of Quality Inn

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Quality Inn
Ranked #2 of 6 Hotels in Hamilton
Billings, Montana, United States
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Night Great Staff”
Reviewed June 29, 2013

We were pleasantly surprised to find a special treat in our room as we arrived celebrating 47 years of marriage. As we settled in we found the TV was not working the front desk gracious tried to help over the phone we that did not work in the time it take to walk to the back wing of the motel the front desk man was there to help. Quickly checking that all was set right the TV still did not work so with out hesitation he move us to the room next door where everything was just great. Love the room it was roomy, the bed comfortable. The breakfast was great, blueberry waffles, bacon and eggs, biscuits and gravy. What more could a man ask?

  • Stayed June 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank KRichardMiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl H, General Manager at Quality Inn, responded to this review, August 27, 2013
Congragulations of 47 years of merrage, it was a pleasure srving you. I remeber your trip because I was the one that worked on the television. We hear manny great comments about the full hot breakfast. We hope we can manke your next anniversary as good as the 47th. Look forward to serving you again.
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119 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Any
English first
Ghent, Belgium
Level 6 Contributor
134 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 28, 2013

All amenities. All kinds of samples for us to try and some chocolates in the room.
Staff is utmost friendly. They tell you were to hike or view wildlife.
Delicious breakfast.
Many hiking possibilities in the Bitteroot Wilderness.
Located halfway between Glacier National Park (Hway to the sun) and Twin Falls
(Craters of the moon, Shoshone Falls,Balanced Rock aso.)

Room Tip: We had a room at the back and didn't hear a thing.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank guid0vanleuven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl H, General Manager at Quality Inn, responded to this review, August 27, 2013
Let me begin by Thanking You for your Awsome review on Trip Advisor. We appreciate the feedback about The Town House Inn OF Hamilton, you along with many others appreciate the natural beauty of the Bitterroot Valley. Let us know if your travels should bring you back tothe states, we look forwrd to serving you again.
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Seattle, Washington
Level 5 Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed June 20, 2013

We stayed here based on some TripAdvisor reviews and agree wholeheartedly with the positive ones. From calling to make a reservation, to check in, to getting what we asked for, it was all smooth and cordial. Everyone at the front desk on all shifts was wonderful and professional.
The room we got, a non smoking King, was nice, great bed, a peak of a view of the Bitterroot Mountains while lying in bed.
The hot breakfasts are never quite to our liking, too many bad carbs, but you can pick and choose from the fruit and yogurt and maybe some scrambled eggs. The breakfast room was well tended and restocked by a staff member at all times. They keep a beverage bar going 24/7, coffee, teas, a water urn, and related supplies which is a nice touch.
All in all a well run establishment. We would go back anytime we are in Hamilton. The hotel is well located, just blocks from the charming historic center of the town. Road noise was not a big problem either as the hotel is set back from the main highway and faces the mountains.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank marialulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl H, Manager at Quality Inn, responded to this review, August 16, 2013
Thank you very much for the positive review! Service is Key to a Good Stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level 5 Contributor
56 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 9, 2013

We booked in at Townhouse based on Trip Advisor reviews so I was surprised to be UNpleasantly surprised by several (mostly small...but still...) things wrong. Since the lobby looked great and the reviews had been so good it didn't fit. Talked to front desk immediately and was treated extremely well and immediately offered a different room but we decided that we were too tired to deal with any changes to our lives that evening and crankily went to bed. The next morning the manager apologized profusely, offered us a perfectly maintained, cleaned and attractive room--personally inspecting every inch of it himself. We stayed two more nights and were very happy with everything...especially the unfailingly kind staff. This hotel is right on the main drag through town, connected to one of those little tiny casinos located all over Montana and also to a small convenience store which is ... convenient. SO THE LESSON IS--DO LET HOTEL PERSONNEL KNOW IF SOMETHING IS WRONG (after all, stuff does happen in the best of places), GIVE THEM A CHANCE TO FIX IT AND APPRECIATE IT WHEN THEY DO. My advice is to stay here, take their restaurant recommendations and rest assured they will do everything in their power to take good care of you. There is also a hot breakfast but since we don't eat in the morning I can't report on that. So--enjoy the ownhouse Inn when in the Bitterroot Valley--nice people, nice service, nice rooms.

  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Roresand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl H, Manager at Quality Inn, responded to this review, August 16, 2013
Thank you for your review. We try to make every stay Great, so THANK YOU for letting us know we could help more with making your stay better here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asotin, WA
Level 4 Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 18, 2013

My company uses Priceline.com a lot and some of the places I end up in are far from safe or for that matter comfortable or clean. I got checked in at the TownHouse Inn and of course my room was pretty much the last room at the far end of the hotel, which as a single woman I don't care for. I tend to prefer second floor rooms closer to the lobby, just a safety thing. Well the room was quiet, the bed is a king pillow top and oh so comfy. Even though the place is packed with guests it's surprisingly quiet and not to far from amenities such as food and two local markets. The only negative thing I can say is for someone stuck in a hotel for three days typing reports the desk as really small and the carpet had some ugly stains caused by other sloppy guests. Overall I'd stay here again!!!

  • Stayed May 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank TwistedToyLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam L, Manager at Quality Inn, responded to this review, May 20, 2013
Thank you for your post. We do have some Amazing Pillow Top Mattresses, and I believe the most convenient location in Hamitlon. We have been spring cleaning (including steam cleaning carpets) and I will personally inspect all of the carpets this week! We do have rooms with larger desks, and will be more than happy to accommodate any paperwork needs in the Future. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 28, 2012

This place is just amazing! The young man at the front desk told us all about local attractions and really made us feel welcome. It is a rare day when I get such wonderful hospitality it really made me feel like I was home. Now if only every place could be like this hotel. They offer a breakfast bar and the bed was very comfortable and the room was clean.The price was also very reasonable for the quality. there is a gas station connected to the hotel, a casino and grocery store close by.Thank you!

Room Tip: They offered us a package for the casino, but I don't know how long that goes on for. Just ask i...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Adrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam L, General Manager at Quality Inn, responded to this review, November 30, 2012
Thank you for your review. Our entire staff enjoys assisting our guests in anyway they can. We take pride in creating an relaxing and comfortable stay for all. We look forward to seeing you again when you are in Hamilton.
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Rochester, Minnesota
Level 4 Contributor
6 reviews
Reviewed October 28, 2012

The staff was very friendly and helpful, the bed was comfortable, the breakfast was good. I was very happy with the stay and the value. We had our dog and the staff was accomidating. We would stay here again

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Belinda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam L, General Manager at Quality Inn, responded to this review, November 7, 2012
We appreciate your comments on our Hotel. We always enjoy it when our guests bring their pets! We look forward to seeing you on your next trip to Hamilton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Property: Quality Inn
Address: 1113 N 1st St, Hamilton, MT 59840-2103 (Formerly Townhouse Inn of Hamilton)
Location: United States > Montana > Hamilton
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Hamilton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 62
Official Description (provided by the hotel):
A Favorite Among Hamilton, MT Hotels. More than just a hotel in Hamilton, MT - our TownHouse Inn offers remarkably spacious and well-appointed hotel accommodations. In addition to offering comfortable nightly lodging in Hamilton, the TownHouse Inn can also provide extended stay accommodations and group discounts if you happen to be traveling with others. We've thought of everything!During your stress-free stay you'll enjoy perks that include a complimentary full hot breakfast with eggs and meat daily, an onsite fitness center, a business center with copier and printer, and a microwave and refrigerator in most rooms. We offer many more hotel amenities. In addition to these comforts and perks, our hotel has its very own Casino - Lucky Lil's, adjacent to the hotel. And that's not all, we also have an on-site deli and gift shop. We've got you covered!We offer hotels specials and packages for both business and leisure travel, so make plans today to experience the natural wonder of Montana. No matter what season you visit, there's always something happening. Bring your mountain bike, favorite hiking boots or fly fishing rod and get ready to go back home with some great stories to tell! ... more   less 
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