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All reviewspoolside roomsports barpool sidefree breakfasthot tubhotel restaurantgreat place to stayfront desk staffwould stay here againindoor poolcomfortable bedsnice roomeasy accessroad tripclose to the airportparking lotatrium
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Reviewed December 12, 2017

Rooms are awesome, staff is great, amenities are superb, atmosphere is tremendous. This is a great place to stay. We loved how the staff treated us, right from the start when we had trouble with my card checking in. The next day one of the cleaning staff checked on the room and we weren't ready to leave for the day and said things were fine anyway and we didn't need service. We finally went out for the day and when we returned the room had been made up.

  • Stayed: December 2017, traveled as a couple
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Review collected in partnership with Best Western
Thank F7054JAbernardd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontDesk_GM, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded December 13, 2017

It was a pleasure to have you with us here at the Best Western Plus Heritage Inn! Thank you for honoring some of our tremendous service team with your kind words. We are happy that our friendly, positive spirit could shine through in every interaction. It is fantastic to read that you had a comfortable, fulfilling visit with us and we look forward to our next opportunity to serve you here in Great Falls!

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Reviewed December 9, 2017

The stay room and checkin/our process all were excellent.
My issue is not having a comp breakfast and their stupid voucher for 3$ off. Why not give the discount regardless and not require me to to deal with it.

  • Stayed: December 2017, traveled on business
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Review collected in partnership with Best Western
Thank samuelsJ5085KS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontDesk_GM, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded December 11, 2017

Thank you for choosing the Best Western Plus Heritage Inn. We appreciate your feedback regarding our breakfast voucher. It is our hope that despite the inconvenience you referenced you were still able to enjoy breakfast at our on-site restaurant. We're happy that the remainder of your stay was an excellent one and we thank you for taking the time to leave your feedback. Should you find yourself back in the area, we would love to serve you again!

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Reviewed December 9, 2017

Only stayed one night and didn’t utilize all the amenities but would recommend this hotel based on overall experience. Super friendly front desk staff and awesome shuttle driver! Christmas decor was outstanding!

  • Stayed: December 2017, traveled with friends
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Review collected in partnership with Best Western
Thank moandtsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontDesk_GM, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded December 11, 2017

Thank you for stopping by for the night with us at the Best Western Plus Heritage Inn. We're delighted that the experience made such a great impression! Our goal is to always stand out for our friendly, dedicated service, and it sounds like we succeeded! Thank you very much for your recommendation. It would be a treat to have the pleasure of your company again soon.

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Reviewed December 8, 2017

Warning folks, they want another $5.00 each for breakfast. It is no longer included. Quality of toiletries etc was equivalent of what you might expect at a cheap hotel. Everything else was average. Many other hotels offer equally as much.

  • Stayed: December 2017, traveled as a couple
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Review collected in partnership with Best Western
Thank Lo-anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontDesk_GM, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded December 11, 2017

Dear Lo-Anne,
While breakfast isn't included at our on-site restaurant as stated on our website, we hope you found value in our other fabulous amenities such as the steam room sauna, indoor heated pool, and free parking just to name a few. We're sorry to hear that our toiletries weren't to your preference but still glad to know that the remainder of your stay met your expectations. Given the chance, it would be our privilege to host you in the future to provide the stay you deserve.

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Reviewed November 26, 2017

Very good but always room for improvement. We always stay at this hotel when we are in the area. My only complaint that it is quite sprawled out and so often end up some distance from lounge and casino. For the most part it is pretty quite except toilets make quite a noise when toilet is flushed

  • Stayed: November 2017, traveled as a couple
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Review collected in partnership with Best Western
Thank U3154MNannes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontDesk_GM, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded November 27, 2017

When you come to the Great Falls area, we're thrilled to know that you continue to choose the Best Western Plus Heritage Inn for your lodging needs. Next time, please inform our front desk team that you'd like a room closer to the lounge and casino; based on availability, we'll do our best to accommodate you. We appreciate the feedback regarding your toilet and will send maintenance to assure no repairs are necessary. Your patronage means the world to us and we look forward to your next visit in the near future.

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