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“Good stay” 4 of 5 bubbles
Review of BEST WESTERN PLUS Heritage Inn

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BEST WESTERN PLUS Heritage Inn
Ranked #8 of 29 Hotels in Great Falls
Lethbridge
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good stay”
4 of 5 bubbles Reviewed July 23, 2013

The Best Western/heritage Hotel in great Falls offered all the amenities that We were looking for. It is located at a central location and is easily accessible. We've had a pleasant stay and would recommend it to anyone. One word caution. When booking into this Hotel, inquire whether the room your booking is an inside or outside room. If you don't ask you might end up in a room without an outside window.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, August 1, 2013
Thank you for taking the time to leave feedback. By telling us what you liked and where we may need some improvement you are helping us provide a superior experience for yourself and other customers in the future. I am sorry if you experienced this, but we do have a very small percentage of rooms without the outside window.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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789 reviews from our community

Traveler rating
    307
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    146
    59
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed July 20, 2013

Stay here every year. Room rates are moderate but include a full hot breakfast. Love the staff and the overall experience. Great breakfast. Great pool area, rooms are comfortable, location is good. This is always a great choice for families. Free Wi-Fi thoughout the hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, August 1, 2013
Thank you for taking the time to leave feedback. By telling us what you liked you are helping us provide a superior experience for yourself and other customers in the future. I am glad you enjoyed your stay thoroughly. It makes us feel good to know that we are providing our guests with superior service and amenities.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
119 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed July 17, 2013

Our room was on the first floor second from one of the entrances in the back. The room had an odor of cigarette smoke. After talking to the front desk we were told that people smoke outside the entrance ways and the smoke is pulled back into the room through the air conditioning system. Also, we were told that on hot days the smell is worse. So if you are looking for non-smoking, get a room away from the entrances. Other than that this was a very great location and has a GREAT breakfast!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank mom2gabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, August 1, 2013
Thank you for taking the time to leave feedback. By telling us what you liked and where we may need some improvement you are helping us provide a superior experience for yourself and other customers in the future. We are setting up nice sheltered smoking areas away from the building, so that this type of occurrence does not happen.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mobile, Alabama
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed July 16, 2013

I travel a lot. I spend a lot of time in hotels and motels. Most of the time something doesn't work. Generally the internet connections, or I have to hunt a plug in that works. I came here with my business partner and my 3 dogs, they got me a room right next to a door and even pointed out a park we could walk the dogs in. The room is awesome and everything works. Just feels good when everything works.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FrancesIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, August 1, 2013
Thank you for taking the time to leave feedback. By telling us what you liked you are helping us provide a superior experience for yourself and other customers in the future. I am glad to hear that everything went well during your stay. These are the type of guest interactions that we strive for.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medicine Hat, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

First time staying at this hotel, great location .Super friendly staff, excellent food.,( lots to eat , mouth watering steaks, pecan rolls in the AM mmmmm, very clean rooms ,. Only down fall are the beds , a little too hard ..

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tracy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, August 1, 2013
Thank you for taking the time to leave feedback. By telling us what you liked and where we may need some improvement you are helping us provide a superior experience for yourself and other customers in the future. I do apologize that you found the beds too hard. If there is anything that I can do for you feel free to contact me at the hotel. (406)761-1900 ext 583.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 12, 2013

Got a great deal on this hotel on Priceline. The hotel and the room were very clean. The staff was very nice. Free hot breakfast at the restaurant... which was great. Paid and extra 3.50$ for Sausage links. The lounge was great.... a small casino inside, which actually turned out to be lots of fun if you like playing different keno games. The bar staff was very friendly. I would stay here with my family. I got this on Priceline and got a really good deal on this.

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wooha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, August 1, 2013
Thank you for taking the time to leave feedback. By telling us what you liked and where we may need some improvement you are helping us provide a superior experience for yourself and other customers in the future. I will make sure that the manager for our sports bar and casino receives a copy of this review, so that she may see how well her employees are handling their customers. I will also give them a kudos as I see each of them individually.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 11, 2013

I've been traveling to Great Falls for a number of years to visit family and there is nowhere else in town I'd rather stay. I've been coming to this property every year for over 7 years and it's been fantastic to see how the management invests in and improves this property year after year.

The location can't be beat and everything you need for a great stay is anticipated and taken care of here. They have a great breakfast that's included in the room and one of the best restaurants in the city for lunch or dinner dining. There's also a fantastic coffee bar in the lobby that puts Starbucks to shame. Even more enjoyable for me, is a great bar with really friendly servers that makes for a nice haven when one wants to relax after visiting with the family. It also has a full casino in it for fun entertainment, as let's face it, there isn't a whole lot to do in Great Falls.

I think I've stayed in every type of room they have and for longer stays, their suites are really nice with some of them even having full kitchens. There's also an indoor pool, jacuzzi and sauna which is really enjoyable as well.

I was just back up there and they've redone the lobby and a lot of the details in the room seemed updated too - flat screen tv's, new bed, etc.

It's obvious that the owners care very deeply about this place and that's reflected in everything from housekeeping to the front staff to the servers in the restaurant.

Room Tip: If you're staying for more than a night or two, their suites are really nice and the extra room...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PVRLuver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, August 1, 2013
Thank you for taking the time to leave feedback. By telling us what you liked you are helping us provide a superior experience for yourself and other customers in the future. It makes us feel good to know that we are providing experiences like these for our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Heritage Inn

Property: BEST WESTERN PLUS Heritage Inn
Address: 1700 Fox Farm Rd, Great Falls, MT 59404-3324
Phone Number:
Location: United States > Montana > Great Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Great Falls
#8 Romantic Hotel in Great Falls
#9 Business Hotel in Great Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Heritage Inn 3*
Number of rooms: 231
Official Description (provided by the hotel):
We are the premier full service hotel in Great Falls MT. We look forward to providing you with an exceptional experience. ... more   less 
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Also Known As:
Best Western Plus Heritage Hotel Great Falls
Best Western Great Falls
Great Falls Best Western
Best Western Heritage Hotel

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