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“Very Nice Stay!”

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Best Western Plus Heritage Inn
Ranked #8 of 30 Hotels in Great Falls
Reviewed July 12, 2013

Got a great deal on this hotel on Priceline. The hotel and the room were very clean. The staff was very nice. Free hot breakfast at the restaurant... which was great. Paid and extra 3.50$ for Sausage links. The lounge was great.... a small casino inside, which actually turned out to be lots of fun if you like playing different keno games. The bar staff was very friendly. I would stay here with my family. I got this on Priceline and got a really good deal on this.

  • Stayed: July 2013, traveled with friends
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Thank wooha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this reviewResponded August 1, 2013

Thank you for taking the time to leave feedback. By telling us what you liked and where we may need some improvement you are helping us provide a superior experience for yourself and other customers in the future. I will make sure that the manager for our sports bar and casino receives a copy of this review, so that she may see how well her employees are handling their customers. I will also give them a kudos as I see each of them individually.

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699 - 705 of 914 reviews

Reviewed July 11, 2013

I've been traveling to Great Falls for a number of years to visit family and there is nowhere else in town I'd rather stay. I've been coming to this property every year for over 7 years and it's been fantastic to see how the management invests in and improves this property year after year.

The location can't be beat and everything you need for a great stay is anticipated and taken care of here. They have a great breakfast that's included in the room and one of the best restaurants in the city for lunch or dinner dining. There's also a fantastic coffee bar in the lobby that puts Starbucks to shame. Even more enjoyable for me, is a great bar with really friendly servers that makes for a nice haven when one wants to relax after visiting with the family. It also has a full casino in it for fun entertainment, as let's face it, there isn't a whole lot to do in Great Falls.

I think I've stayed in every type of room they have and for longer stays, their suites are really nice with some of them even having full kitchens. There's also an indoor pool, jacuzzi and sauna which is really enjoyable as well.

I was just back up there and they've redone the lobby and a lot of the details in the room seemed updated too - flat screen tv's, new bed, etc.

It's obvious that the owners care very deeply about this place and that's reflected in everything from housekeeping to the front staff to the servers in the restaurant.

Room Tip: If you're staying for more than a night or two, their suites are really nice and the extra room...
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  • Stayed: July 2013, traveled as a couple
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1  Thank PVRLuver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this reviewResponded August 1, 2013

Thank you for taking the time to leave feedback. By telling us what you liked you are helping us provide a superior experience for yourself and other customers in the future. It makes us feel good to know that we are providing experiences like these for our guests.

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Reviewed July 8, 2013

It's always a disappointment when you check in and you do not get the room you requested.
The answer is , it's corporates fault and you should call us direct for reservations.
But when you are planning a trip of multiple stays it's easier to do it with one stop shopping.
A small discount was offered by the hotel but it hardly made up for a sleepless night.
My first experience was not good so I thought they deserved a second chance.
Will not make the mistake a third time.

  • Stayed: June 2013, traveled with family
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Thank avorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this reviewResponded July 15, 2013

I apologize that we failed to exceed your expectations. We strive to provide the utmost in service to all of our guests. Should you like to discuss the specific details of your stay I can be contacted directly at the hotel via email at bgallmeier@bwheritageinn.com or phone at (406)761-1900 ext. 583. Once again I apologize for anything that was not superb with your stay.

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Reviewed July 3, 2013 via mobile

Often the best Western suites are ok at best, but this one is better than most.

The pull out couch was super comfortable for our kids. The jacuzzi tub was roomy and almost elegant.

The staff are friendly and helpful too.

The breakfast was good, but is served in a restaurant and not much of a deal if you are looking to eat large. They offer a small portiob breakfast choices.

  • Stayed: July 2013
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Thank Ian-Inando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this reviewResponded August 1, 2013

Thank you for the positive response to our hotel. We are glad that you enjoyed the night in the jacuzzi suite. It is always pleasant to hear that a guest enjoyed their stay with us. Thank you for taking the time to leave feedback. By telling us what you liked and where we may need some improvement you are helping us provide a superior experience for yourself and other customers in the future.

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Reviewed June 30, 2013

Everyone was so friendly and accommodating for us during our stay here! Thank you to Jeremy and Naomi for helping us with a late checkout it was very much appreciated! Also, Sarah, Lindsey and Shirley in the Max were so great! Overall it was a perfect stay and I just wanted to say THANK YOU!

  • Stayed: June 2013
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Thank Comfort24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

This was my 3rd stay at a Best Western in MT. It was excellent. Fast check in, pet friendly, clean, quiet and very comfortable bed. The restaurant on site was also really good and reasonably priced. I enjoyed both dinner and breakfast. I would definitely stay again. it is also only a couple of short blocks to the Interstate.

Room Tip: Ground floor was very convenient with pets and luggage.
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  • Stayed: June 2013, traveled solo
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1  Thank Anonymous007_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013 via mobile

This is one of the better quality Best Westerns I have stayed at. Very clean, rooms were a good size, bed was great. The only downfall was our room was On The main floor by the front door and it was a little loud late at night with cars parking, traffic, etc. not a deal breaker though. Breakfast in the restaurant was included and was delicious. I Will stay here again!

  • Stayed: June 2013
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Thank Janestar19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Heritage Inn

Address: 1700 Fox Farm Road, Great Falls, MT 59404-3324 (Formerly BEST WESTERN PLUS Heritage Inn)
Phone Number:
Location: United States > Montana > Great Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Great Falls
#8 Family Hotel in Great Falls
#9 Business Hotel in Great Falls
Price Range: $94 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 231
Official Description (provided by the hotel):
Whether you are staying a couple of nights or just the one, our Great Falls hotel puts you close to everything. The Best Western Plus Heritage Inn is located just off I-15 and is within minutes of the CM Russell Museum, the Lewis and Clark Interpretive Center, Giant Springs State Park, First People's Buffalo Jump, Malmstrom Air Force Base, Great Falls International Airport, Holiday Village Mall, and the Rivers Edge Trail along the Missouri River, to name a few. For those in town on business, our Great Falls hotel is near Davidson Companies, Sletten Cancer Center, Benefis Hospital, Pasta Montana, Malteurop, avMax, and Centene Corporation. After an exhausting day of travel, fly fishing on the Missouri, or sightseeing, enjoy the ambiance of our Atrium by relaxing in the hot tub before taking a dip in the pool. Finish the evening with dinner and some libations in Max Sports Bar and Casino. Jumpstart your day with breakfast in the Willow Creek Restaurant or a cup of java from the Palomino Coffee Bar. As the largest full-service hotel in Central Montana with 231 guest rooms including 9 suites and over 17,000 sq. ft. event space, we are able to accommodate groups of all sizes for reunions, weddings, conferences, and trade shows. For an unforgettable trip to Great Falls, Montana, make a reservation at the Best Western Plus Heritage Inn today! ... more   less 
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Also Known As:
Best Western Plus Heritage Hotel Great Falls
Best Western Great Falls
Great Falls Best Western
Best Western Heritage Hotel

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