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Best Western Plus Heritage Inn
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Reviews (959)
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All reviewsbest westernspoolside roompool sidehot tubfree breakfasthotel restaurantgreat place to stayfront desk staffwould stay here againmini fridgeindoor poolcomfortable bedseasy accessnice roomroad tripglacier national parkclose to the airport
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796 - 801 of 959 reviews
Reviewed October 12, 2012

We stayed one night after a long drive down from Canada and found the hotel perfect for our stay. Room was clean and the beds very comfortable. We heard no noise from neighbors or staff. As we were tired from the days drive we elected to eat in the hotel restaurant and found both service and food to be okay, not great but it met our needs. Breakfast was okay as we both had a pretty standard order. Nothing fancy but again we were satisfied. We would stay here again as location, price and service were good.

  • Stayed: August 2012, traveled as a couple
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Thank Triumph1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

We stayed in this hotel at the start of a driving trip in September 2012. The hotel was easy to find and although it was full, it was still quiet. We heard no hallway or next door neighbor noise. The room was very clean and spacious. The queen beds were confortable for a good night's sleep. It has an elevator for which we were grateful. The front desk staff were very friendly and helpful with direction sto places we wanted to go. The only negative for the room was the bathroom fan which was very noisy. It could use some upgrading to bring it up to standards for a Plus rating. The complimentary breakfast was choosing off a menu. We would prefer a buffet breakfast or "make your own" waffle idea but overall the food was good. We would stay here again.

Room Tip: This was our first time at this hotel and we were on the fourth floor which was quiet.
  • Stayed: September 2012, traveled with family
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Thank whiteangelgail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

If you are looking for a quiet getaway, this is not it! The walls are paper thin so you will hear the adjoining TV, bathroom fans sound like aircraft taking off, you hear housekeeping tapping on doors at 8:45, their carts with very squeaky and rickety wheels can be heard coming from down the halls, their vacuum cleaners will deafen you and if you make the mistake of a poolside room you will hear the noise from the pool (screaming and splashing) from 8:01 am until 10 pm. There was also a wedding here so we could hear the loud music from the dance and also what sounded like bad karaoke for several hours - well past 11 pm.

We ate the 'free' breakfast which was fine, but the service was so slow it took over an hour to get seated and be served cereal and pancakes. We decided just to skip the breakfast on the day we checked out. It wasn't worth the wait.

I also don't appreciate the lack of security in this hotel. The public can come and go without a key card into all entrances except between certain hours. They can come into the front doors and to the rooms at any time. I think it's only a matter of time before this lack of security causes a problem with safety for guests.

The pool area is nice although the pool is small and the hot tub is miniscule. Only 8 guests can sit in it at a time and the water only comes up to your waist.

If you miss the early morning housekeeping you will need to wait until late afternoon until your room is ready.

The room was not clean, the bathroom floor had debris left behind which was never removed and we found 2 hair clips on the carpet left behind by past guests.

Room Tip: Do not choose a pool side room - very noisy day and night. Put your quiet please sign on the door or they will knock on it for housekeeping even if you are still asleep.
  • Stayed: October 2012, traveled with family
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Thank lsj321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

This is a hotel that we frequent when we go to Great Falls on our shopping/girls get aways. The hotel staff is all very friendly and the hotel itself is very clean. The pool area could stand to be much warmer though. We froze sitting outside the rooms.
The supper service was great and so was the menu and food. It has been about 9 months since I had been here last and I have to say I was not impressed with the new breakfast or service at breakfast at all! There are few choices for complimentary breakfasts. Any man will need at least 4 breakfasts to even begin to fill him up. 2 eggs and a half a cup of cold hashbrowns and a slice of toast wouldn't cut it for me even. They all came with coffee/tea and a juice. Our waitresses were slow and neglectful on both mornings. We had to ask for more coffee if we wanted it and they charged $1.95 for about 4oz of juice if you asked for more. Not impressed at all. The food was all cold when it came to us and the "crispy" hashbrowns (as it reads on the menu) looked as if they had been microwaved. Not even browned the second morning. The oatmeal was cold, the toast was not toasted nor buttered, and cold eggs are gross! I had ordered a side of bacon the second morning (a $3.95 add on for 4 strips) and I ordered them "super extra crispy". When the waitress brought them out to me they were still limp. I sent them back and we didn't get the "crispyish" bacon until we were ready to leave. They don't offer fruit or yogurts or anything for a healthy option... I wish they would go back to the buffet breakfast and the options that they had then. It was a way better breakfast!
Overall I would still recommend this hotel and we will continue to stay here, but we will not be eating here or supporting the restaurant portion. It is better to go out and get something worth eating.

  • Stayed: September 2012, traveled with friends
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Thank Canadianeh93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2012

The hotel is an older hotel, it is very large and has a restaurant and bar. The room was very nice and the service was good. The complimentary breakfast is in the restaurant and is ordered off a menu. It is outstanding, especially when compared to other complimentary breakfasts. The only down side is if they are covering a large event in the evening, parking will be hard to find, if u leave and return.

Room Tip: It is a very large hotel and covers conventions, so if you want a nice quiet room away from any events, be sure to ask when u book it. I stayed in a corner room on the second floor, on the back side and it was very quiet. Parking is hard to find in the evening, if they are covering a large event.
  • Stayed: August 2012, traveled with friends
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Thank Trailrider52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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