We stayed at this hotel on September 20, 2013. The lobby for this hotel was very nice and the room was lovely with helpful staff, but what spoiled it for us was when we used the bathtub the next morning after moving the shower curtain and found mold around much of the grouting and it grossed us out. You absolutely should not be encountering mold in a Hampton Inn and you could tell this mold had been there for some time! I mentioned it to the front desk when we checked out and the only response I received was "I will advise housekeeping"! Mold is unacceptable period. The Hampton Inn is supposed to have a 100% guarantee policy and yet when you provide feedback and state you are not satisfied the hotel does not offer a solution to you at all. There is no point in having a guarantee if it is not honoured. I would expect mold in a cheap nasty motel not a quality hotel like the Hampton. The breakfast was basic and horrible. There was a container full of some kind of scrambled eggs mixed with bits of other food and frankly it looked like puke! I lifted the lid off and looked at it, said "gross" and put the lid back on the container. The rest of the breakfast was so basic we did not bother having breakfast and left - we had breakfast elsewhere. While the room was very nice, and I could not fault it in terms of appeal, the bed was not comfortable, it was quite firm and while the lobby looked beautiful it disappoints and grosses me out to have that much mold in a bathroom. I have taken a photograph of this mold and I did advise the front desk person I would be taking this matter up with the Hampton Inn directly and providing them with a photograph but all she did was state again she would advise housekeeping. That was not a satisfactory response and I bet that mold is still there in room 324.
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- Also Known As:
- Hampton Inn Great Falls Hotel Great Falls
- Great Falls Hampton Inn