My brother booked this hotel at the last minute and it was the WORST hotel we've ever stayed in......EVER! The front desk staff are so unfriendly, the rooms are disgusting, dingy and old, the beds are rock hard with the creepiest bedding and to top it all off I left my Apple phone charger plugged into the wall when we left and when I called later that night to have someone look for it they were uncooperative. The next day I called again and they told me they found it (I described it in detail as it had some colored ribbon tape around it) and that they would hold it for me so I was happy about that. When my Mom went back down to pick it up for me a few weeks later the one I forgot had been replaced by some piece of crap and they tried to say that was the one I left behind. When I called to clarify the situation, "Sheila" was extremely rude to me and even tried to insinuate that I didn't actually leave a charger there when I told her the piece of crap that my Mom picked up was not the one I left there. She was completely rude when my Mom was there as well and I am so disappointed that on top of this hotel being just awful that their staff are about the same par - dishonest, rude and unprofessional. Can you imagine if I had actually left something behind of value? There are many reasons why I would never set foot in this hotel again but the main reason would definitely be the latter. If you want a clean, pleasant and comfortable stay in Great Falls then stay away from this hotel and pay a little more for the Holiday Inn Express or the Staybridge Suites - both fantastic on all fronts.
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- Also Known As:
- Extendedstay Hotel Great Falls