We stayed here in one of their "cowboy cabins" for a night on the way to the Black Hills and stopped to visit Little Bighorn Battlefield (battlefield is amazing).
This was basically a shed surrounded by red mud and gravel, but was fine for a night. The cabin was clean, with bunk beds and a very hard plastic mattress double bed. Air conditioning worked a little.
My issue with the place isn't with the quality of the accommodations though.
The owner escorted us to the cabin in her golf cart and was pleasant enough. She told us the door was open and the key was inside and then she left. The door was open, but there was no key inside. We didn't care because it was already about 8 p.m. and we weren't going anywhere so didn't need a key.
We got up next morning and left.
A couple hours later the owner phoned me on my cell phone and asked me to return the key. I told her we never got a key. She immediately became very confrontational with me, raising her voice saying, "Oh yes, you did or you couldn't have opened the door." I told her the door was open and that there never was a key.
At this point she began yelling at me calling me a liar and saying we would be charged for the key. I calmly tried to continue telling her there was no key, but at this point she was screaming over me and then hung up on me.
Very unpleasant. We love Little Bighorn and the Black Hills, but we won't be staying at this place again. Sometimes people in this industry seem to forget it's called the "hospitality" industry. Even if she had given us a key, would it have been worth losing a customer and a bad review because of a $4 key replacement?
- Official Description (provided by the hotel):
- Trip Advisor Certificate of Excellence winner 2014 & 2016! Good Sam rated 8, 10*, 10 Family owned RV park in southeastern Montana. All pull-thru sites-48 full hook-up, 18 sites with water & electric hook-ups, all with 20, 30 & 50 Amp service-lighted pedestals, 20 tent sites, 4 cabins. Good fast, reliable fiber optic Broadband internet. Super clean wash house with laundry facilities. We accept pets. Check in after 11 a.m. Check out by 11 a.m. Office/check in closes at 9 p.m. ... more less