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All reviews restaurant next door adjacent restaurant the river a river view room mammoth hot springs pool and hot tub breakfast buffet parking lot main building yellowstone park small town french toast beds were comfortable nice room visiting yellowstone great place to stay lamar valley
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Reviewed May 28, 2008

Stayed here for three nights in May 2008.

We arrived at the property around 13:00 and our rooms were not ready for us. The reception assistant was young and not very welcoming and told us our rooms would be ready in 1 hour. So we drove back into the town centre to look around the shops. We returned to the Motel after 90 minutes to find the rooms were still not ready. We had to wait another 30 minutes. While we were waiting for the rooms to be sorted we watched some Mule Deer eating grass near the car park, so the time passed quickly.

The rooms were of a decent size and were clean, they had nice views over the river to the mountains beyond. Free internet access was provided in a back room filled with boxes!

The Motel is located a little too far out of the main town area, which means that the breakfast and dinner options within a short walking distance are limited. West Yellowstone has much better eating options, however, Gardiner is closer to the best wildlife viewing areas.

Date of stay: May 2008
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Thank WildlifeMadTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2008

We stayed here after visiting Yellowstone. Our room had a great view of the river, but that was about the best of it. The room was old and not really what I expected. Staff was helpful, we were there on off season and there wasn't much open for dinner. They suggested the restaurant in front of the hotel. It was good.

Date of stay: March 2008
1  Thank j_27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2008

I booked this hotel after reading other reviews on Trip Advisor. When we arrived, I was a little skeptical- the outside is not beautiful. But the interior looks to be recently redecorated and was very nice. New carpet, TV, light fixtures, etc. And we had a GREAT view of the river. All in all, not the Ritz, but very nice for the location. Would definitely stay again.

Date of stay: March 2008
  • Trip type: Traveled with family
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Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2008

We stayed here for three nights in late Dec 2007. Though it was very cold outside, the heat in the rooms was excellent. Our room overlooked a river and we could watch deer and elk grazing on the river banks. Also, deer wander onto the hotel property often and you can watch them there.

The hotel is a short distance from the north entrance to Yellowstone and very convenient, especially for winter trips as there is only one road open in the park in winter for vehicle traffic.

The food in the restaurant was good for dinner, only average for breakfast. Overall this was a nice facility, very clean, and we had a pleasant stay. The hotel is close enough that you can walk to the grocery store or anywhere else in town. We would stay here again.

Date of stay: December 2007
3  Thank DAEsmae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2007

Good points about the hotel included both indoor corridors as well as exterior doors with room side parking, and an indoor pool (which we did not try) as well as a spectacular view. However our stay seemed to be having far more bad points.

Problem 1: Staff that does not listen
We checked in around 3:30 pm. Having not had lunch and knowing many places are closed for the winter season, we asked the clerk for a good *lunch* suggestion. He recommended their steakhouse, which was closed for lunch and did not open until 5pm. The passing by housekeeper who recommended “the Chinese restaurant is great, but their not open for lunch” just added to the confusion. Asking the clerk again about “some place to snack before the steak house opened, since we hadn’t had lunch,” he replied “Oh, I’d wait to eat; the steak house is real good”

Problem 2: No housekeeping service
On the second day we returned in the afternoon. We tried to enter our room by the outside entrance, but the key did not work in the electronic lock. Returning to the office, the clerk made a note and said the lock must be frozen. We entered by the inside door to discover the room had not been serviced. Returning again to the office the clerk looked our room up and said it had been inspected, but not serviced. The desk clerk explained that the motel did not service the room of multiple night guests, only enter it and check if it needed anything, such as soap or shampoo. (I wish he told us this when we checked in) He did reply that he would be glad to have our room serviced daily from then on if we wished.

Problem 3: No environmental awareness
For being in Gardiner, MT, a gateway town to Yellowstone National Park, housekeeping had no environmental awareness. When they entered to check the room, they not only took the used towels we had hung on the rack to dry along with the bath mat (without leaving fresh towels; luckily the room had numerous towels on our arrival) they left every lamp and light on in the room. On the next day, one lamp was left on again as well.

Problem 4: Lack of communication.
On returning the third afternoon, we could not get in either room door. On returning to the desk, we were told they had to completely replace the lock on the frozen outer door and our electronic keys probably needed to be re-keyed. It would have been nice to have a note posted on the outside door, since the temperatures were below freezing during our entire stay.

Problem 5: Lack of security
The frozen locks must have been a regular problem for them, since the back door leading to the upper parking lot and steakhouse (The Yellowstone Mine, which was very good - see my review of it) was continuously left propped open. We were told the other hall door, near the front desk, while not propped opened did not have a working card reader – which we realized the third afternoon when our key did not open either room door, but did open the hall door.

I will add that the room itself was up to the standard of a typical Best Western with cable tv, good water pressure and sufficent space to move about, hang, and store things. Only complaint on the room itself was that the heater seemed to blow cold area for 30-45 seconds at the start of each heat cycle.

Date of stay: December 2007
  • Trip type: Traveled as a couple
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2  Thank HikeAnotherMile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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