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Quality Inn & Suites
Ranked #14 of 15 Hotels in Butte
Murrieta
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Don't believe their ads”
Reviewed September 15, 2011

Stayed here based on website description. Don't believe it. Carpet has holes. No remodel in the rooms. Molding coming off walls . Bedspread ripped. Pool funky green and smelly. Restaurant? They use paper plates! No elevators. Pink and blue wallpaper peeling off walls. Photos on website had to be photoshopped. Ugh.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Murkate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGustafson, Director of Sales at Quality Inn & Suites, responded to this review, September 19, 2011
I was sorry to hear of your experience at our Hotel. It is our goal to give our guests the best experience possible. We have recently hired a new General Manager and all of your concerns will be addressed as they are our concerns too. Our restaurant does use regular glassware and china for all meals except the complimentary breakfast buffet, however, I will make note of your concern.

Thank you for taking the time to write your review and be assured that your concerns will be addressed in short order.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
    45
    82
    79
    51
    65
See reviews for
110
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36
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Czech first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lenore, Idaho
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 22, 2011

Calm, relaxed atmosphere.....no hassle about crated show beagles....good food. Would stay there again. No problems....friendly staff. Older rooms but quiet and comfortable.

Room Tip: Ground floor best....no elevator.
See more room tips
  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank nrsconnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellevue, Washington
1 review
Reviewed August 9, 2011

We were on a road trip and chose to stay at this hotel. It was old, unclean (mold or mildew in the bathroom) outdated, smelled awful and had a terrible parking lot! If it had not been so late we would have gone elsewhere. I actually spent the night in my clothes, because I didn't want to get under the sheets. The garbage trucks came outside of our window before 6:00 AM! Then the food delivery came a few minutes later!! So much for an enjoyable night's sleep. My only other regret is that I did not look at the ratings before making my reservation.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cindy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGustafson, Director of Sales at Quality Inn & Suites, responded to this review, August 12, 2011
I want to thank you for taking the time to let us know how your stay was. Although I would much prefer to read a favorable review, your honesty will help us take the necessary steps to correct our work so that our guests have a great stay. As unfortunate as it is that some things (garbage truck, food delivery service, parking lot design) are out of our control, we can (and will) step up training of our houskeeping staff so that each and every room is the cleanest it can possibly be. Please accept my sincerest aplogies for your discomfort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Butte hotels

Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 4, 2011

My biggest complaint about this hotel is the front desk. When the woman tried to tell me how to get in she kept saying "The exit is over there". I don't care about the exit - i want to get IN, not out! Not understanding her, we came in with our bags in the front door. She repeated the exit line and made us go back outside to go in the exit. We could have just gone around the hallway to our room - why did we have to go outside to come in that door?
Other than that, the room has a kind of ick factor when you first get in - definately cheap feeling, but doable. Breakfast was decent, though i don't know why they can't provide decaf coffee without having to have it specially made for you.
Next time I would probably pay the extra 20 bucks to stay at a better place.

Stayed August 2011, traveled with family
Helpful?
Thank CathyFromMinnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGustafson, Director of Sales at Quality Inn & Suites, responded to this review, August 9, 2011
I was disconcerted to read of your unfortunate experience at our Hotel. Let me assure you that it is our desire to have all of our guests enjoy their stay with us from start to finish. Management has since discussed this review with the appropriate associate and is planning a customer service refresher course so that this will not happen again.

Thank you for bringing this to our attention and I truly hope you will let us show you our consideration again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 1, 2011

After nearly 2 weeks on the road, we were tired and decided we couldn't push on beyond Butte as we headed home (Seattle area). This was our third choice; the first two were full. The room was fine--large with a fridge--but the facility is a bit ragged (paint specks on the vinyl bathroom baseboard). There was an expanded continental breakfast in the hotel dining room. We'd stay here again.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
Thank KathyM67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGustafson, Director of Sales at Quality Inn & Suites, responded to this review, August 2, 2011
Thank you for taking the time to place a review on this site. It is always important for us to know of our guest's experience so that we can continue to upgrade each aspect of our Hotel for the greatest guest experience ever!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san diego
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 28, 2011

Room had not been vacuumed and bath/shower area got a lick and a promise.
We expect more..

Bed was far too soft; cheap mattress.

  • Stayed July 2011, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank aro22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bozeman, Montana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 6, 2011

I wish there was an option for 0 stars. NOT only were the girls at the front desk incredibly inconvenienced by me asking which way to my room and then the next morning checking out, but when i called TWICE to ask why they charged my card for a payment of $137 and then again for $124.05 they were so rude. The $137 that they were "holding" won't be back in my account for 10 DAYS! So i payed $250 for pee stained blankets, a window on ground level with no screen or lock, and the worst customer service ever.

Stayed July 2011, traveled with family
Helpful?
2 Thank Mandalyn13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGustafson, Director of Sales at Quality Inn & Suites, responded to this review, July 14, 2011
Dear guest, as our biggest concern is for our guests to have the most comfortable, hospitable stay while in Butte, it is disconcerting that your did not find your experience so. I would love to talk with you and see what I can do to get you to stay with us again. As far as your bank placing a hold on your funds for 10 days, that is unfortunately out of our hands. If it was a debit card being used, banks do tend to hold on to those funds as pre-authorizations therby not allowing an individual to utilize those funds until the release of that pre-authorization has had time to catch up.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 2100 Cornell Ave, Butte, MT 59701-3847 (Formerly Butte War Bonnet Hotel)
Phone Number:
Location: United States > Montana > Butte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 15 Hotels in Butte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 131
Official Description (provided by the hotel):
The Quality Inn & Suites serves the needs of our leisure, business, military, and government travelers all at the same time. We offer the most spacious guest rooms in town and a fine list of standard amenities. ... more   less 
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Also Known As:
Quality Inn And Suites
Quality Hotel Butte
Butte Red Lion
Red Lion Butte

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