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CTKinFLA
St. Augustine, Florida

Needs an update

2.0 of 5 bubblesReviewed Sep 30, 2017via mobile
This is an older Hampton Inn and it is showing it's age. Very small room, no mini refrigerator, beat up furniture and uncomfortable beds. Wifi went out numerous times, and had to notify the front desk. They had to reset the router each time. Just not a good stay.
Date of stay: September 2017
Trip type: Traveled as a couple
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Reviewed September 29, 2017

We stayed here after leaving Glacier National Park and were on the way to Yellowstone. Check in was good. The pool was under renovations which I knew before we arrived (they notified me b email). Room was nice, pillows good. Breakfast was good and kept stocked up. Asked for places to eat and they gave us a couple of choices of which we used and tried, but downtown was way too busy. But they tried.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank dandlNebraska
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded October 5, 2017

Thank you for your recent stay at the Hampton Inn Bozeman! We appreciate your business and love that you enjoyed your trip! We'd love to see you again someday! Come back and visit us!

Missy Fleming
Front Office Manager
Hampton Inn Bozeman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2017

If you're looking for a great place to stay in Bozeman you won't do better than this Hampton Inn. The staff was very helpful, the room large, clean, and comfortable, and the location is wonderful. You're a couple of minutes from the interstate, a few minutes from restaurants, and 15 minutes from the airport. The location is about perfect. And for the price the value is outstanding. Try it!

Date of stay: September 2017
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank stevef645
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded October 5, 2017

Thank you so much for your recent stay at the Hampton Inn Bozeman! We love hearing from our guests and I am so pleased you enjoyed your stay. Please, come visit us again soon!

Missy Fleming
Front Office Manager
Hampton Inn Bozeman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2017

The Hampton Inn in Bozeman was perfect for us. An especially nice touch was the text we received from Alli before we arrived -- offering to have any special services ready for us. We stayed at three Hampton Inns on our trip to Montana, and this was the best.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank jmch491
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded October 3, 2017

Thank you for your recent stay at the Hampton Inn Bozeman! We love feedback from our guests, it always puts a smile on our faces. I'm glad you liked the text, it's a new feature that everyone seems to love. I hope you enjoyed the rest of your trip and we look forward to seeing you again soon!

Thanks!
Missy Fleming
Hampton Inn Bozeman
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2017

This was a lovely Hampton Inn with very clean rooms and very helpful and friendly front desk personnel. They have a gorgeous pool and hot tub that is all glassed in and nice and warm. They also have a convenient guest laundry and a nice breakfast in the morning. There is a free shuttle to and from the airport and they do their best to take you wherever you want to go in the local area. It is a good choice for quiet and clean.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank peanutsNewYork
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded October 3, 2017

Thank you so much for your recent stay at the Hampton Inn Bozeman and for your lovely review! We work hard to make sure our hotel is clean and our staff is the friendliest around. Your appreciation put a smile on our faces! We hope you come to visit us again some day!

Thanks again,
Missy
Front Office Manager
Hampton Inn Bozeman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2017

Staying here with Hilton points did me nothing as I was still charged for my stay upon checkout. I let the young gentleman know that it was supposed to be a points stay. He assured me that it would not be a problem. However two hours later a charge shows up in my credit card with two separate charges and two different rates for a two consecutive night stay.

Another issue that bothered me was that the housekeeping staff helping themselves to the hotel guest breakfast and then using the hospitality suite as their own space. I did it see a anyone over 30 there(except for the ladies who were taking care of the breakfast). Average age was about 25 is what I'm guessing and their inexperience does not help this hotel due to the mistakes that they made being the ones giving the customer service.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank konachk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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