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“Hot Tub Broke for 5 Years”

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Hampton Inn Bozeman
Ranked #7 of 31 Hotels in Bozeman
Certificate of Excellence
Helena, Montana
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Hot Tub Broke for 5 Years”
3 of 5 bubbles Reviewed October 5, 2012

Imagine my frustration after getting to my hotel early after the first snow of the year. I went to use the hot tub and the jets did not work. I went to the front desk and they paged maintenance. he asked what was wrong and I said the hot tub isn't working. he asked, what part is not working" and I replied the jets. he said, "they haven't worked in 5 years and we don't know why. At least it's warm in there." As a Hilton member and loyal customer, this is not what I expect. Very disappointed and as much as I hate to say it, I will not stay there again

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn H, General Manager at Hampton Inn Bozeman, responded to this review, October 8, 2012
Thank you for staying with us in Bozeman. We apologize for the quality of services you received during your recent stay. We have reported the malfunctioning hot tub jets and shared your experience with our senior maintenance supervisor. We will work to resolve the issue both with hardware and customer service and hope you will consider staying with us again the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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398 reviews from our community

Traveler rating
    205
    129
    44
    13
    7
See reviews for
150
119
27
73
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Helena, Arkansas
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed October 4, 2012

I got in around 9pm and had just driven 8 hours thru 3 snow blizzard, I was fried and ready for a good nights sleep. I finally went to sleep after midnight only to be jarred awake by someone snoring....that's right the guy next door was snoring so loud it was like sleeping with a grizzly bear in my room, and I'm not a light sleeper. I contacted the front desk and asked for hear plugs and the gal said she really had to talk to her manager about getting some because she keeps getting this complaint. The hall noise was also unbelievable. I am a Hilton honors member but will never stay at this Hampton again........

Stayed October 2012, traveled on business
Helpful?
1 Thank Shannon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn H, Manager at Hampton Inn Bozeman, responded to this review, October 8, 2012
I sincerely apologize for the noise issue encountered with your stay with us. Our guests' comfort and satisfaction are my main concern. I know how important a good night's rest is while traveling and I apologize that we let you down. Your review will assist us in finding solutions to similar issues in the future. I do hope that the next time you are in the area you will consider staying at our property again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indio, California
Level Contributor
122 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed September 25, 2012

Nice hotel. Clean, relatively new, very friendly staff. Close to the interstate, but quiet - even in a room that faced the highway. Good breakfast included in room rate. Highly recommend this hotel for anyone staying in the Bozeman area.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, United Kingdom
Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed September 19, 2012

My husband and I, together with our daughter stayed at The Hampton Inn for two nights, one on arrival in Bozeman and one as we were leaving 2 weeks later. The rooms were large, and the beds were amongst the most comfortable I have ever slept in. Bed sheets were lovely and fresh. Reception staff were efficient booking us in, and gave us some excellent advice about places to eat, one cheap and cheerful and the other a bit more special. Hotel located in a good position not far from Bozeman Airport. Breakfast was more than ample, with plenty of choice of cereals, fruit, huge waffles and a selection of other hot food. Coffee and other hot drinks were available from Reception area at all times of the day. On our second visit we were greeted by the smell, and taste, of freshly cooked white chocolate cookies.......a bit hit with us all! There is a small swimming pool and hot tub. The wi fi internet worked well. Would definitely use this chain again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
89 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed August 26, 2012

This Hampton was the average Hampton. It is located on the frontage road next to the interstate. The lobby does have a rustic decor to go with being in Montana. We were prepaid, so check in was easy. We were also late arrivals, but everything was ready for us when we arrived. The desk help ws helpful and friendly. This Hampton only has two floors, and we were on the second floor.Unlike most Hamptons having at least two elevators, this property only has one. It ended up not being a problem during our two night stay. Our room was the standard room with the usual comfortable bed. The only drawback was there was no refridgerator. The breakfast area was the standard Hampton breakfast area. Missy, the front desk clerk both mornings was very helpful. She gave us travel tips for Yellowstone, which saved us a bit of travel time and was a better route. We would stay here again, as there were no issues.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonBozeman, Guest Relations Manager at Hampton Inn Bozeman, responded to this review, September 20, 2012
Thank you for your review. We are glad you enjoyed your stay and hope that you will return in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Texas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed August 16, 2012

This hotel is an example that Hampton Inn chain needs to update its hotels now. The room is not equipped with mini-fridge or microwave oven. Hampton Inn used to be my top choice when I'm on the road, but in the last couple of years, many new hotel chains have caught up and doing better in providing a better, more comfortable accomodation.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelewithme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Angeles, Washington
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 2, 2012

My husband used his Hilton points for a free night here. We got a room with a King bed and sofa. Super clean and cozy. Great bed and pool. The free breakfast is the best we had at a hotel on our 5 state, 2 week road trip. My husband & I were very pleased and so was our 4 year old & baby. Excellent hotel!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MMMamaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Bozeman

Property: Hampton Inn Bozeman
Address: 75 Baxter Lane, Bozeman, MT 59715-2595
Phone Number:
Location: United States > Montana > Bozeman
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Bozeman
#5 Family Hotel in Bozeman
#6 Business Hotel in Bozeman
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Bozeman 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
The Hampton Inn Bozeman hotel in Bozeman, MT is near Montana State University (3 miles away), and offers a free and hot breakfast, free WiFi, free parking, as well as free airport shuttle services. Other amenities at Hampton Inn Bozeman include: an indoor pool with whirlpool spa, fully-equipped fitness room, meeting room space and a complimentary 24-hr business center. ... more   less 
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Also Known As:
Hampton Inn Bozeman Hotel Bozeman
Bozeman Hampton Inn

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