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“Surprisingly bad”

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Holiday Inn Express Hotel & Suites Bozeman West
Ranked #16 of 31 Hotels in Bozeman
Certificate of Excellence
Anchorage, Alaska
Level 5 Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Surprisingly bad”
Reviewed March 21, 2014

We spent 5 days here and were expecting great service as other reviews had predicted. The eggs/bacon breakfasts were cold. If you happen to get up at 7:30 a.m., the one-person breakfast server just couldn't keep up with the demand. On the third night, my room key no longer worked, requiring a trip to front desk. The fourth night, the door no longer opened by pressing down on the door lever. It only worked when we yanked up on it hard and forced our way in. We notified the front desk thinking it would be fixed the next day. We left about 8:30 a.m. and did not return to the hotel until about 8 pm. Yep- the door was fixed, but it was also wide open!!! Who know how long it was open, but anyone could have walked in and helped themselves to our belongings. Nope- I won't stay here again. Don't trust 'em.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEBozeman, Manager at Holiday Inn Express Hotel & Suites Bozeman West, responded to this review, April 2, 2014
On behalf of our hotel, we are truly sorry for the issues that arose during your stay. We would like to thank you for letting us know about these incidences, so we are able to remedy the issue immediately. The feedback and comments we receive from our valued guests, like you, enables us to target problem areas. We would like to thank you again for taking the time to let us know how we can better serve our guests at our location, and will strive to meet the highest standards in all departments. The issues that arose during your stay were addressed thoroughly with our staff and will not happen again. Thank you again for your review.
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382 reviews from our community

Traveler rating
    216
    109
    36
    14
    7
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • German first
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  • Any
English first
Montana
Level 4 Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 19, 2014

This was the best Holiday Inn Express in which I've ever stayed. Great room -- clean, beautiful views, room to spread out, comfy bed. Even being close to the interstate -- handy! -- my room was very quiet. I never heard any other guests except for one person who was coughing loudly. Never heard any of the other rooms' plumbing running, such as a toilet or shower. Wifi worked flawlessly. Staff was friendly and efficient. I'll definitely stay here again when visiting Bozeman.

Room Tip: Highest floor, the 3rd, will have better mountain views.
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  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MT_Travel_Mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEBozeman, Manager at Holiday Inn Express Hotel & Suites Bozeman West, responded to this review, April 2, 2014
Thank you so much for taking the time to write such a positive review of our hotel! We are so pleased to know that you enjoyed our views, room lay outs, WiFi, comfy beds and staff! We look forward to having you again at Holiday Inn Express & Suites in Bozeman, MT!
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Texas
Level 6 Contributor
123 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 18, 2014

We stayed at the new Holiday Inn Express in Bozeman to avoid having to drive to Big Sky at night and also stayed at the end of the week to avoid having to drive at 3am to catch our flight the following day. The hotel was better than expected Very clean. Anna was so nice and accommodating to our needs (family of 6 needing to check in a little early). Breakfast was better than a usual hotel breakfast. Indoor pool/hot tub very clean and plenty large for the kids to enjoy. Most importantly they have a 24 hour shuttle that will take you anywhere within a 10 mile radius (airport only 4ish miles away). That alone makes this hotel worth considering. This place will definitely be part of our plans next year.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wacoans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEBozeman, Manager at Holiday Inn Express Hotel & Suites Bozeman West, responded to this review, April 2, 2014
Thank you so much for your glowing review of our hotel! We are so happy to hear that you enjoyed our staff, Express Start Breakfast, Indoor Pool and Hot Tub, and shuttle service to and from the airport! We look forward to having you again at the Holiday Inn Express & Suites in Bozeman, MT!
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Clermont, Florida
Level 6 Contributor
72 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed March 17, 2014

We stayed in this Holiday Inn Express two nights before several days of snowshoeing in Yellowstone National Park, and came back to relax for another night before leaving Montana. Located half way between the airport and downtown Bozeman, it is easy to get to the hotel by their courtesy shuttle from the airport, but to go downtown (2 to 3 miles) you will need a taxi, if you don't have your own car.

Hotel staff was very friendly, the room was spacious and we experienced perfect WiFi. We appreciated the good and simple breakfast (included) and even went for a swim in the pleasant indoor swimming pool. We also enjoyed the view of the snow covered landscape beyond the parking lot in front of our room.

  • Stayed February 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank proftourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEBozeman, Manager at Holiday Inn Express Hotel & Suites Bozeman West, responded to this review, April 2, 2014
Thank you for your wonderful review of our hotel! We are very pleased to hear that you enjoyed our hotel staff, spacious rooms, WiFi, complimentary Express Start Breakfast, indoor swimming pool, and the view! We so look forward to having you with us again in the future here at Holiday Inn Express & Suites in Bozeman, MT.
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Belfield, North Dakota
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 28, 2014

This place is pretty darn impressive, Great lobby, Nice big clean rooms, Nice building, Quite, Kind of out of the way, Front desk staff was so so. I will stay again, The hotel seem much more up scale than a HIE.

Room Tip: Get a room on the north side, I got an excellent view of the Bridger Mountains I do believe
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimmyEatsitall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEBozeman, Manager at Holiday Inn Express Hotel & Suites Bozeman West, responded to this review, April 2, 2014
Thank you so much for your great review of our Holiday Inn Express & Suites in Bozeman, MT! We are so happy to hear that you enjoyed our lobby, rooms, and building! We so look forward to having you again at our Holiday Inn Express & Suites in the beautiful Bozeman, MT!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 22, 2014

Recently checked in without a reservation. Calley (spelling?) was excellent. She was able to get us two rooms and matched our online price. Rooms were very comfortable and hotel was very nice. We were close enough to the airport for an early flight

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HGreater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEBozeman, Manager at Holiday Inn Express Hotel & Suites Bozeman West, responded to this review, April 2, 2014
Thank you so much for taking the time to write your incredible review of our Holiday Inn Express & Suites in Bozeman, MT! We are so pleased to know that you enjoyed our hotel and staff. We look forward to having you stay with us again in the gorgeous Bozeman, MT!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocklin, California
Level 4 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 7, 2014

This day was very good. We went to Kellogg, ID to purchase a new 2014 Silverado pickup. After all the paperwork, we headed to Bozeman, MT to visit friends there. We arrived late in the evening but was pleasantly surprised by getting a free upgrade on our room. The young man greeting us was very professional and helpful to get us settled in. By far this is one of the best Holiday Inn Express hotels I have been to. We didn't have breakfast there but went to the Cateye Cafe at 23 N Tracy Ave instead. Both are gems of Bozeman, MT

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
1 Thank darkredgoldwing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Bozeman West

Property: Holiday Inn Express Hotel & Suites Bozeman West
Address: 2305 Catron St., Bozeman, MT 59718-7261 (Formerly Wingate by Wyndham Bozeman)
Phone Number:
Location: United States > Montana > Bozeman
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Bozeman
#7 Romantic Hotel in Bozeman
#7 Family Hotel in Bozeman
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Bozeman West 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Wingate By Wyndham Bozeman Hotel Bozeman
Wingate Hotel Bozeman
Wingate Bozeman

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