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“Out of Date With Lousy Food”

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Holiday Inn Bozeman
Ranked #24 of 31 Hotels in Bozeman
Bearcreek, Montana
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Out of Date With Lousy Food”
Reviewed December 6, 2013 via mobile

I have stayed at quite a few of these old and out-dated Holiday Inn Hotels, and this one is much like the others - past it's prime and crumbling with a lousy bar and worse food. The rooms have been updated fairly recently, but it appears they stopped there. Many of the exterior doors are falling apart, light bulbs are burned out in halls and in the parking lot; the place needs a major update. Service at the bar was good on two out of the six nights I stayed, and it only took one meal to realize I would be eating at the restaurant at the hotel next door for the rest of my stay. If you are a fan of the Holiday Inn franchise, I recommend the HI Express down the road.

Stayed December 2013, traveled on business
Helpful?
Thank Tim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bozeman, responded to this review, December 23, 2013
Dear Tim R,

We truly appreciate you taking the time to post your review. It is always our goal to provide the best possible service and create memorable experiences and on this occasion we apologize for the disappointment you had with the condition of our facilities. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Again, thank you for your review and we hope you do choose to give us another opportunity to exceed your expectations in the future.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Irving, Texas
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 28, 2013

This hotel was alright. It wasn't horribly dirty, but it could have been nicer if everything was remodeled. The safe was friendly and helpful. The food was very low pair and I would not recommend eating at the restaurant. Overall my experience was OK, but I don't think I would recommend the hotel to anyone.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meg_baca512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bozeman, responded to this review, November 12, 2013
Dear Meg_baca512,

Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 10, 2013

This was our last hotel of eight during our tour of Yosemite and Yellowstone. We stayed here before flying back to the UK via Chicago. The hotel is superbly located for the airport and has a range of amenities close by. We used the restaurant in the evening and had an enjoyable meal. The only oddity was using the swimming pool, there are no changing facilities, you are supposed to walk from you room in your costume and return the same way dripping wet. It's not only a common language that separates us!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 4, 2013

I truly enjoyed my dinner at the Three Rivers restaurant inside the Holiday Inn. I had a lovely conversation with one of the waitresses Mikaila, she was very kind and delivered excellent service. I will definitely be dining here again!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SydneyGe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barnstable, Massachusetts
1 review
Reviewed September 26, 2013

We stayed at the Holiday Inn 5 East Baxter Lane for two separate nights. The first evening all was fine however the second night one week later we were shocked at the dirty condition of the room. It was a different room from the first. I could actually smell the dirt when we walked in. We had just returned from a trip to Yellowstone and were exhausted so went to bed fairly soon after arriving. I honestly hardly slept a wink all night because I was now worried that the sheets weren't changed and any number of potential issues that I was worried about. We did not go to the front desk becuse we were so tired and could not deal with having to either move rooms or get someone in to clean that late so we just dealt with it. My husband did talk with the desk person when we checked out at 4:00 AM. The desk clerks were very pleasant and would apparently discuss our concerns with the supervisor. Who knows if they did. The other issue we found was the directions to and from the airport. We travel and can figure out directions for the most part, but wow is it confusing finding the road to get to and from airport if you don't know what you're doing.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allye047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bozeman, responded to this review, October 11, 2013
Dear allye047,

Thank you for taking the time to write us a review regarding your recent stay. We are sincerely sorry for the overall dissatisfaction you had experienced. Rest assured that the issues you have raised about the sheets have been documented and will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests.

We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction and I hope that you will consider us again on your next travel.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Bozeman hotels

Newbury Park, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2013

Our group of over 300 people were given great service at this hotel this summer. We had more people show up than expected, but the staff handled everything beautifully. They were very flexible and accommodating, never missing a beat when things changed at the last minute. Our members were very impressed with the hotel and the service.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 99s_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LI NY
Level Contributor
227 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed September 15, 2013

Booked this room at last min. Our plans changed at last min. It is about 1 hour & 15 minutes to entrance of Yellowstone,at Gardiner.Staff was great! Room was nice. You have to request a refrig.They dont have a breakfast. But a special,that you pay $5 & get a breakfast at the restaurant there for up to $20. We liked it & staff went over & beyond. They knew we were in a hurry. Were really nice & got us out of there quick & breakfast was good.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vicsdahlias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Bozeman

Property: Holiday Inn Bozeman
Address: 5 E Baxter Ln, Bozeman, MT 59715-2545
Phone Number:
Location: United States > Montana > Bozeman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 31 Hotels in Bozeman
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Bozeman 3*
Number of rooms: 179
Official Description (provided by the hotel):
Welcome to the Holiday Inn Bozeman Hotel, located minutes from Montana State University and the Museum of the Rockies. We are only a short drive from award-winning hiking, fishing on the Gallatin, Madison and Jefferson Rivers and skiing at Brider Bowl Ski Resort or Moonlight Basin. Just 90 minutes from Yellowstone National Park through beautiful Paradise Valley. We re right where you want to be. Ready to experience Montana cuisine at it's finest? Three Rivers Restaurant, our in-house restaurant, is sure to satisfy your cravings for great food. Our Lounge, the Dry Fly Saloon is the perfect place to spend a relaxing evening with friends.All of our guests enjoy complimentary wireless high-speed Internet access in all guestrooms and hotel public areas. We also offer extensive meeting facilities for your banquet, business meeting weddingsor corporate events. During your stay, be sure to check with our knowledgeable Guest Services staff for information on the many local attractions and activities in Big Sky Country(including the best places to fish, hike, and ski). We want to make your trip to the Gallatin Valley and your stay with us at the Holiday Inn Bozeman Hotel a memorable one each and every time you visit. ... more   less 
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Also Known As:
Holiday Inn Bozeman Hotel Bozeman
Bozeman Holiday Inn

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