Let me just start by saying that we have stayed at many Days Inns that are clean & courteous, with wonderful staff-we love these hotels. The Bozeman one, not the same story. I've stayed here before and it was GROSS!!!! However my parents stay here several times a year when visiting family so I thought maybe it had got better. I was wrong. We arrived around 2 am and my mom had already checked us in earlier when they had arrived since they were paying for the room and given them her credit card, which they swiped. But upon our arrival the front desk demanded that they also swipe our card but nothing would be charged. We get our luggage into the most DISGUSTING room I've ever been in. Hair, bobby pins all over the bathroom floor, debris on the floor around the bed, hair in the bed, lights were unplugged, nothing wiped down, and to top it off I turn around and my 2 year old daughter is playing in standing water that was still in the tub from who knows when. The desk responds and says theres nothing that can be done because theres no manager for another 2 days. If every other hotel had not been completely booked that night I would have left that very second. The next morning my grandmother said her socks that she wore around her room were soiled & brown from the carpet. To top it all off I check our bank statement before checking out & they have taken the money out of our bank acct (not my parents cc as requested), giving the excuse that's its not out, it's just an "authorization" & since its Sunday they can't do anything about it. I'm getting ticked now that instead of trying to fix a bad situation that could have been resolved by instantly apologizing & telling me how you're going to comp me for the fithly room, you stand there and make excuses and justify your employees lack of doing their simple job. As this discussion is finishing up an elderly couple (having only stood there for 3 min) starts complaining because they want to check out and "why can't this lady just understand that nothing can be done", starts harassing me and telling me off because as they put it, "Other people want to check out." The Assistant Manager just stands there when she should be the one politely asking the couple to be patient for one more second and I am scolded by them for ruining their schedule, leaving me in tears.
So needless to say I am left with lack of sleep for having to stay in such a flea bag of a motel, $150 short in my bank account until it is convenient for them to put it back on my card, and berated by a rude elderly couple.
I WILL NEVER STAY IN THIS HOTEL EVER AGAIN and would highly recommend others to avoid this place as well. Days Inn you have lost a customer for good this time.
I will say this, Jim the breakfast cook is a delight, but the only positive to this Days Inn.
- Official Description (provided by the hotel):
- Recipient of the 2014 Chairman's Award of Excellence the Days Inn and Suites is an outstanding lodging Choice. We also value our wonderful state of Montana and have earned the Silver Green Award from TripAdvisor. Featuring 113 guest rooms with a wonderful assortment of economy, standard, deluxe and suites. Guest accommodations to meet any need. Enjoy a full, hot, cooked to order breakfast each morning or if you prefer lighter fare, we also offer a deluxe continental breakfast as well. Relax in our atrium like indoor pool, hot tub and sauna. We also provide free internet access, parking, an evening snack and coffee bar. Complimentary (seasonal hours) airport shuttle with 24 hour advance notice. Recently renovated... New accommodations feature new pillow top mattresses, luxury bedding, furniture, carpet, art, and room appointments. We look forward to your stay. ... more less
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- Also Known As:
- Days Inn Bozeman Hotel Bozeman
- Bozeman Days Inn