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“Unacceptable treatment”

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BEST WESTERN PLUS GranTree Inn
Ranked #13 of 31 Hotels in Bozeman
GreenLeadersBronze level
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Unacceptable treatment”
1 of 5 bubbles Reviewed July 29, 2014 via mobile

I have stayed at best westerns throughout the continental United States and Europe but never have I experienced such terrible treatment! I stayed here a week ago and when I left booked another room for the following week - using points that I had accumulated with all my best western stays! I drove 4.5 hours to find that they gave my room away! At 9 o'clock at night this was an extreme inconvenience - particularly considering majority of decent hotels were sold out! I know it is a busy time of year but this treatment is unacceptable! They do not have such a wonderful franchise that they can afford to treat their good customers this way! The hotel is dated and there are much newer ones currently in Bozeman and I'm sure new ones planned! I will be seeking those out on my next trip through Bozeman!

Stayed July 2014
Helpful?
2 Thank Virginiagk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GranTree, Manager at BEST WESTERN PLUS GranTree Inn, responded to this review, August 4, 2014
Dear Guest,

First off I would like to apologize for what happened with your reservation. I was unaware that this had happened and would really like to get in contact with you to get some more information so we can get to the bottom of this. Again, I am so sorry. You can contact me at 406-587-5261. I hope to hear from you soon.

Heather Bolin
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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615 reviews from our community

Traveler rating
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    91
    33
    23
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
1 review
5 of 5 bubbles Reviewed July 29, 2014

This hotel is great. Staff members are friendly and attentive. The restaraunt is excellent. The rooms are clean and comfortable. I would highly recommend this hotel to anyone visiting the Bozeman area

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 843mindyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gulf Shores, Alabama
Level Contributor
516 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 332 helpful votes
5 of 5 bubbles Reviewed July 27, 2014

Traveling through Montana to Yellowstone we got a room at the Gran Tree Inn. The hotel is expensive but it was worth it. It is a very nice hotel and the upper end of Best Westerns I have stayed in. The rooms are standard but appear updated. They have nice linens and very comfortable pillows. The hotel has an indoor pool and outdoor patio courtyard. We let the kids swim until they closed the pool at ten pm. There is an attached restaurant called the Club Tavern and Grill. We had breakfast. Our waiter Garret was phenomenal. We loved the breakfast. I had the burrito. The Gran Tree appears to be a busy hotel and they had a conference going on while we were there. Our stay was great and I would definitely stay here again.

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed July 25, 2014

We stayed two nights and enjoyed the indoor pool. Our room overlooked the indoor courtyard. The rooms were nice and the room was a fair size. Staff was very friendly and accommodating. The beds were comfortable and the fridge and microwave were nice. We stayed here to visit Yellowstone because everything nearby was booked or very expensive. I would not recommend staying here, as it was an hour and a half just to the entrance. It seems all the hotels are priced a little high in the area, compared with other areas of the country. Especially since breakfast was not included, I felt the price was a little too high. The location was very good, though, with plenty of restaurants and basic shopping, nearby. I would stay here again if I had a need to be in Bozeman, but I really wish they served complimentary breakfast.

Stayed July 2014, traveled with family
Helpful?
1 Thank lotusv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 24, 2014

My family has stayed in the Bozeman GranTree nearly every year we've passed through Bozeman. The staff is always pleasant, and the rooms have been recently updated. With a great restaurant attached, we'll be back to the GranTree again!

Room Tip: The King Suite with a dividing wall is quite possibly the best room for a small family.
See more room tips
  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Sargicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, United States
1 review
4 of 5 bubbles Reviewed July 23, 2014

Came for business and found this convenient, comfortable and most enjoyable stay!. Room was comfortable, clean and well equipped to met all my needs. Internet was super fast, room service was quick and everyone there was very helpful in providing great places to explore during our visit. Thanks for a wonderful stay!

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Denise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Battle Ground, Washington
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 22, 2014 via mobile

Our son is attending college at MSU- this is our place to stay when we visit. The service has always been impeccable and the restaurant (yes you have to pay for your food) has excellent quality and service as well.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS GranTree Inn

Property: BEST WESTERN PLUS GranTree Inn
Address: 1325 N 7th Ave, Bozeman, MT 59715-2511
Phone Number:
Location: United States > Montana > Bozeman
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Bozeman
#5 Business Hotel in Bozeman
#8 Romantic Hotel in Bozeman
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS GranTree Inn 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Plus Grantree Hotel Bozeman
Best Western Bozeman
Bozeman Best Western
Best Western Grantree Hotel

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