I have stayed at this hotel several times. Tonight, I booked my stay through Expedia. I used my credit card that has a $12,000 credit limit of which I use about $1500 a month and pay off every month.
At midnight tonight the room phone rang and the man at the desk rudely told me to "Come down here." He was harsh and upset as if very very angry or distraught. I thought maybe my car had been broken into.
I asked if there was a problem and he said "YES!! You need to get this payment taken care of."
Apparently there was a glitch through Expedia and the credit card was declined. I said, "For as long as I've stayed here, this couldn't wait until morning???" He barked at me "NO."
He was rude and treated me as if I was a criminal. I nearly packed up my 4 year old at midnight and left. I can't even explain how degrading he acted and I will NEVER STAY THERE AGAIN!!!
Just in the past 2 months I spent 5 nights there. Absolute evil treatment.More
- Free Wifi
- Free Parking