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“SCAM! SCAM! SCAM! Watch YOUR CREDIT CARD FOR A MONTH!”
Review of Sleep Inn

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Sleep Inn
Ranked #31 of 51 Hotels in Billings
Maple Grove, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“SCAM! SCAM! SCAM! Watch YOUR CREDIT CARD FOR A MONTH!”
Reviewed October 9, 2012

SCAM is an understatement! We made our reservation thru Hotels.com but I had to give my credit card to the hotel when we checked in (normal proceed for “additional” charges). A MONTH later, Sleep Inn not only charges my credit card but at a higher rate??? The manager would NOT refund our credit card because Hotels.com had made a mistake. Hotels.com admitted they made the mistake but could not do anything about the refund because SLEEP INN CHARGED my card. My business was with Hotels.com, NOT Sleep Inn -- they had no right to charge my credit card. The MANAGER at Sleep Inn admitted she did not have a card number for Hotels.com and someone had to pay for the room. The MANAGER has no MORALS!

I had to have the charges reversed through my card.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ALD04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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228 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Swedish first
  • Any
English first
Thermopolis, Wyoming
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 27, 2012

We stayed in room 121 September 25 and could not have been happier. Everything was as it should be but usually isn't. I always dread finding a motel for that reason. Clean, quiet, Sarah is a wonderful professional desk clerk. The breakfast cook is a trained pastry chef from Spain and is very enjoyable to visit with. Our dogs stayed in our vehicle (They didn't have the $20 charge) but our car was parked directly outside our window. Great clean fenced area to walk them in in the morning. We will stay here again. I have never written a review before.

Room Tip: Great handicapped room is 121.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drruth9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 19, 2012 via mobile

Me and my husband drove 16 hours , and were planning on goin further due to the rates in BIlling.Then we saw the Sleep Inn!! When we walked in thy had fresh chocolate chip cookies on the counter ...Yum .They got us right in eitb a smile on thier faces.We had an awsone night in the comfortable bed .Then before we hit the road had an amazing breakfast. I would recomend this hotel to anyone !!!The rate was so worth it.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lovelye93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 10, 2012

What a scam! When we stopped to ask the price, I was told it was $120 and that charge including the pet charge, that the credit card processor wasnt working so I signed a piece of paper from a spiral notebook and the desk clerk's scribble with the room charge (appraently without the total charges) and my credit card and we left early the next morning. Then I find a charge for over $170 on my credit card and the manager refused to refund the excess.

The room was hot, the breakfast was minimal, no selection of teas. The room was clean though.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 5, 2012

Looked like a good place to stay but it was nearly midnight and hotel down the road was full.

Beds were ok, room is one of the smallest we stayed in during our 2 weeks there. Place not very clean in lobby and stairs, there was loads of banging of doors in corridors. Found a pair of mens pants in the window, how can they have been missed? Room dirty, obviously staff are not upto scratch. Room smelled of cigarettes and all rooms are supposed to be non smoking. Bed spread ready for a wash. Breakfast not too bad, but only served till 9.00am, all hot food taken away after this time and staff quite rude when we asked for pancake mix. Felt an inconvenience to them. Cannot really recommend this place.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tilley057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverton, Wyoming
2 reviews
Reviewed September 3, 2012

We travel to billings monthly and the Sleep Inn was the poorest motel we have stayed with. The room was clean,but the beds were so bad we could not sleep. The wire form was worn to the top of the bed and it was like a metal rim surrounded the bed. We were forced toward the middle of the bed all night. The rollaway for our son could not be used at all as there was no padding, just springs When we asked about a larger room the staff acted like we were wrong to even address the problem. The web site portrays a spacious room, but we could not even get around each other. We certainly will not stay at the Sleep Inn Again. Very expensive poor beds and poor service.

Room Tip: Check the reviews.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ron w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sullivan, Missouri
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 26, 2012

Our stay was for one night. The price could be lower but we found that the issue throughout our travels with all hotels. We had good front desk service and the rooms were very nice. We had connecting rooms which was nice for the family. Again, this place was located near a McDonald's for those in our group who like to go there :-) Overall, we'd stay again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DEB1166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sleep Inn

Property: Sleep Inn
Address: 4904 Southgate Dr, Billings, MT 59101-4667
Phone Number:
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #31 of 51 Hotels in Billings
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn 2*
Number of rooms: 75
Reservation Options:
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Also Known As:
Sleep Inn Billings
Billings Sleep Inn

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