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“Stay Away”
Review of Econo Lodge

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Econo Lodge
Ranked #33 of 51 Hotels in Billings
East Gull Lake, Minnesota, United States
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Stay Away”
Reviewed August 23, 2012

First stop of vacation. Booked through Choicehotels.com. My wife and three kids in a double queen room with frig and micro. Room filthy a/c doesn't work. Had maintenance repair but still didn't work. Told to open windows. I had to call to speak to the manager, no manager there. They actually told my wife to checkout and find another place to stay. Put them into a king room no pullout or roll aways. When asked if they could get a microwave and refer the guy actually told them to check out he was tired of dealing with them and the faster they left the better. Wife had to pack up three kids at 9:30 at night and move to another hotel. I have been using Choice Hotels for years. This one should be removed as one of their properties. Stay at your own risk. Here you will get far less than you pay for.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Kirk T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faron S, General Manager at Econo Lodge, responded to this review, August 28, 2012
Dear Kirk T.
Thank you for your most recent response to your most recent stay with us. I apologize for the dissatisfactions you expressed. I am available 24/7 and do apologize that I was not able to speak with you before your departure. I have spoken with the appropriate staff and assure you that these issues have been addressed. We strive to attempt to make each guests stay as pleasant and enjoyable as possible. From what you said, we did upgrade your room and I apologize that this was not to your satisfaction. I would like to earn your business and look forward to seeing you in the future.

Sincerely,
Stacy M. Genereal Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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217 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Mafra, Portugal
Level 6 Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 23, 2012

Oh my. We can deal with a lot, but this was beyond the pale. The room itself was okay, but the sink area, which is immediately on the right as you enter, was chipped as though someone had chewed on it (a while ago). There was only one water cup instead of the usual four, and one coffee cup, and the coffee machine was broken. The facial tissues were empty after the first pull. When we opened the drapes, the view was horrible. (See photo.) Finally, the air-conditioning was very loud (think 747 takeoff), so we put in earplugs. But as the night progressed, another, extra-terrestrial sound periodically added to the din. What a disaster. We wouldn't return if back in the area unless we could first vet the room.

Room Tip: Ask to see the room before agreeing to book.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank TriciaPimental
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faron S, General Manager at Econo Lodge, responded to this review, August 28, 2012
Dear Patricia Pimental,
Thank you for your response to your most recent stay. I apologize for the inconveniences you experienced. I have spoken with the appropriate staff and am implementing new policies to continue to improve our services to improve guest satisfaction. Once again thank you for your feedback and I look forward to seeing you in the future.

Sincerely,
Stacy M. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Billings hotels

Denver, Colorado
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 22, 2012

I paid almost $100 per night for a single room with a noisy air conditioner, a clogged up bathtub, dripping water in the hall outside my room, a little girl behind the front desk who was too busy reading her aesthetics textbook to be bothered with helping customers, and no one cleaned my room after the first night, not even clean towels? AVOID THIS PLACE!

Room Tip: Pick a different hotel!
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faron S, General Manager at Econo Lodge, responded to this review, August 28, 2012
Dear Roscoe C,
Thank you for your recent comments. I appreciate your comments and have addressed your concerns with the appropriate staff and am remedying the situations. We strive to continue to be better and with customers like you making us aware of concerns we can only become better. I apologize for your dissatisfaction and would like to continue to see you in the future. Thank you for your time.
Sincerely,
Stacy M. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 18, 2012

I spent the night here on my way to Bozeman. I was less than thrilled. The location is adjacent to the highway on one side, a casino on the other and an adult store on another. It served the purpose. I slept and got on the road the next day. The complimentary breakfast left something to be desired. I suggest that you stay on the 2nd floor because the 1st floor rooms open two ways. I guess it is what I should expect when staying overnight at the least expensive place I could find.

  • Stayed August 2012, traveled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Chrysny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faron S, General Manager at Econo Lodge, responded to this review, August 19, 2012
Dear Chrysny,
Thank you for your most recent stay at the Econolodge. I appreciate your comments and am sorry you had a less than pleasurable stay. Our location is easily accessible from the interstate and is close to several other amenities. I apologize for your inconveniences and would like to extend a 20 % discount off of your next stay with us. I look forward to serving you in the future.
Sincerely,
Stacy M.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, North Dakota
1 review
Reviewed August 18, 2012

We only stayed one night and that was too long. We checked in at 9. The front desk person was friendly. However, our room was horrible. It was dirty, there were splatters all over the wall and shower curtain. The air conditioner was so noisy. The bed was squeaky and horribly uncomfortable. Couldn't wait to check out. Paid $89 for a Thursday night. Not close to worth it.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faron S, General Manager at Econo Lodge, responded to this review, August 19, 2012
Dear Karen,
Thank you for your comments concerning your most recent stay at the Econolodge. I appreciate your feedback and take each guests comments seriously. I apologize for your inconveniences with your most recent stays and have addressed these issues with the appropriate staff. Please accept a 20 % discount of your next stay here. I look forward to seeing you in the future.

Sincerely,
Stacy M. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billings, Montana, United States
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 14, 2012

We checked in for a weeks stay till a room at the extended stay opened up. The room did not match any picture in the website. Small, stinky, dirty... get the picture? Couldn't even sleep on the bed, the light sconce was right where someone sleeping would lay their head. We asked to change rooms and were told they could not accommodate us. We told them the room was unacceptable and we would be checking out. That's when we were told we were being charged for the original week reservation. After quite a long discussion they still would not budge but we left anyway. One reason given was that it was a slow time of year and they needed the room charge. Two nights later, we drove by the hotel and someone was in the room we were being charged for. They still refused to return our money! Double rental of a room... A bit dishonest? Would have given less than one star if I could have. Does anyone else find it interesting that the manager responds and promises improvements but none are made?

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faron S, General Manager at Econo Lodge, responded to this review, August 15, 2012
Dear Ruth M,
Thank you for your most recent comments. I appreciate your feedback and I apologize for the inconvenience with your last stay. We do offer weekly rates at a discount and do no refunds because these rates are at a much lower rate than our nightly rates. We attempt to accomodate guests and I do realize that our hotel was busy during your most recent stay. Due to the dissatisfaction you experienced I would like to extend a 20% discount off of your next stay with us. I look forward to you staying at our hotel again in the near future.

Sincerely,
Stacy M. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
Reviewed August 7, 2012

The people were friendly and took good care of us. The location was kind of hard to find and not in a clean neighborhood, but it was next to the highway easy for the gps to find. There was a lot of restaurants near the motel for good dinner and lunch if neccessary

Room Tip: non smoking room was clean
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brandon123123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faron S, General Manager at Econo Lodge, responded to this review, August 15, 2012
Thank you for your most recent stay with us at the Econolodge. We appreciate your feedback and continue to try to improve our facility. We look forward to serving you in the future.
Thank you,
Stacy M. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Econo Lodge

Property: Econo Lodge
Address: 5425 Midland Rd, Billings, MT 59101-6347 (Formerly Kelly Inn)
Phone Number:
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 51 Hotels in Billings
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge 2*
Number of rooms: 86
Official Description (provided by the hotel):
The Econolodge is conveniently located off of exit 446 off of Interstate 90. Fast food as well as family dining are within a 5 block radius. We are centrally located to shopping and Billings area attractions. We are pet friendly, offer free wi-fi, guest laundry services, free continental breakfast, expanded cable and have an indoor jacuzzi and outdoor pool. ... more   less 
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Also Known As:
Kelly Hotel Billings

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