Our soccer team booked a block of rooms in this hotel for a big tournament weekend. What a disappointment. Two weeks before my stay I decided to cancel our first night there and drive out early the day of the first game. It took 5 phone calls to the hotel to finally get through to a desk flunky who supposedly canceled my reservation for the first night. They even gave me a confirmation code. Upon arrival I found out that they billed me as a no show and then canceled the rest of my reservation. The incompetent front desk staff were eventually able to get me into a smoking room that was filthy and smelled foul of course. We had clean towels but when I picked up the ice bucket I found it full of trash. The hallway was also filled with the previous days dishes and trash. And they still charged me for the first night. One of the parents of a competing team standing next to me at the front desk just had the exact same experience with their reservation. Then at dinner with the team that night I learned that several other parents had to take smoking rooms because their rooms were given away. Four other sets of parents had to wait until almost 8 in the evening to get into their rooms because they were told their rooms were not clean yet. Upon leaving the next afternoon we found even more trash piling up in the halls. What a dump.
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- Also Known As:
- Holiday Inn - The Grand Montana Billings Hotel Billings
- Billings Holiday Inn
- Holiday Inn Billings