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Best Western Plus ClockTower Inn
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Reviews (1,179)
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All reviewsclock tower inndowntown billingsstella's bakerycovered parkingrestaurant next doorgreat downtown locationoutdoor poolwithin walking distanceattached restaurantparking lotfree breakfastgreat place to staywould stay here againnice stayfront desk staffnice roomcomfortable beds
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853 - 858 of 1,179 reviews
Reviewed March 9, 2014

Could hear everything right outside of door and along walkway next to room. The people in the next room sounded like they were in our room. Not enough bath towels. Floors really squeaky. However, the fitness room was exceptional to any I've seen. They had a bathroom with a shower in it. A good variety of exercise equipment. The lobby was very inviting and the staff was very helpful during checkout. They had an on site restaurant that we didn't get to experience because they were busy and lots of people waiting.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Stephanie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2014

Was looking to stay downtown. Got there early enough that there was ample parking in the covered well lit garage. Room was newly remodeled with a large bathroom with a heated tile floor, huge vanity and very comfortable beds. Rate included a large hot breakfast next door at Stella's.

Stayed: March 2014
Thank JRY4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded March 12, 2014

JRY4-

Thank you for taking the time to let us and others know about your stay. We always want our guests leaving us with positive memories and it looks like we did. You will be happy to hear that we have had such great feedback about our remodeled rooms we are currently remodeling 30 more rooms with heated tile flooring, rain showers, and the lighting packages of the room. Once again, thank you for the wonderful comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2014

Well first of all I thought you were being nice when I reserved a room on the phone and was given the manager's special of 99.99 instead of 109.99, only to find out when we arrived that we didn't get breakfast with the 99.99 rate only the 109.99 rates were allowed that privilege. When we arrived late at night we discovered there wasn't any available parking in the parking lots designated for your customers, and when we told the lady behind the counter all she said all keep looking, which included driving around and around the area in the freezing snow at 11:30 at night until we said screw it and parked along your walls in the parking garage. Finally, we went up to the room and closed the door to further discover there was a gap all the way around the door blowing in the cold negative degree weather. So not warm at all. Then we get to sleep at 12:30 and get a phone call at 5:30 A.M. asking if we could please move our car so they could tow another car behind us. So all in all with crappy customer service and unfriendly night shift workers, no parking, freezing room and no breakfast after paying $100, I can say without a doubt, we WILL NOT be staying with this hotel EVER again.

  • Stayed: March 2014, traveled with family
    • Value
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Review collected in partnership with Best Western
Thank Sadie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded March 3, 2014

Sadie P-

Your business is very important to us and we value your feedback. The reason we do not offer a complimentary breakfast is because of space and because of quality. We believe guests would rather have a freshly cooked and plated meal made from scratch from one of the top restaurants in Billings with all their pastries and breads baked daily on-site versus the reheated meats and powdered eggs which are standard for most complimentary breakfasts. However, we do believe there is a value in a complimentary breakfast which is why we try to price our rooms below other properties that had an average rate of $139 for the night you made the reservation and checked in.

As for our parking lot capacity and the early morning call we are a downtown property but do have a parking space for everyone, however when there is this much snow sometime parking stalls are lost though we still are able to provide more on-site parking than other downtown properties. Lastly, I do apologize for the early morning phone call, but you and another guest had parked along a wall which was not parking and was blocking our laundry room door which we need open so we can ensure we have clean sheets for the property.

Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2014

If you are looking for an affordable hotel in Billings, MT that has been recently remodeled check out the Best Western. The beds are comfortable and the staff is great. Little scary with the room doors leading to the outside World. No breakfast or coffee unless you get up before the restaurant next door opens or brew your own. Restaurant (Stella‘s) is awesome. Worth checking out.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Best Western
Thank Tim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded March 3, 2014

Tim A,
Thank you very much for your comments and I am glad to hear you enjoyed your stay. We hope you come back again when the weather is nicer. If not, we do have interior corridors as well if you would prefer to have a room that does not open directly to the outside.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2014

its a great location downtown near most businesses where more activity takes place. easy to find easy access to the rest of the city. close to many fine dining establishments. easy walking distance to many banks and businesses. fair prices in comparison with the other hotels in the vicinity

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Iris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded March 3, 2014

Iris J-

Thank you for your feedback and business. By telling us what you liked or didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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