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“Easy access to downtown Billings”

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Best Western Plus ClockTower Inn
Ranked #6 of 51 Hotels in Billings
Certificate of Excellence
Reviewed April 8, 2012

The location can't be beat, as the hotel is in the center of downtown and within walking distance for several restaurants, bars, stores, and events. Parking can be a little crowded because of the inner courtyard area but at the same time it feels very secure. The hotel offers an airport shuttle service that is very convenient! Your vehicle can be left at the hotel for a small fee, cheaper than leaving it at the airport. It is a two story facility so if you have a lot of luggage you may want to request a first floor room. I've stayed here twice before flying out from Billings and will do it again.

  • Stayed: March 2012, traveled on business
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Thank Joanne1967_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,021 - 1,027 of 1,132 reviews

Reviewed April 4, 2012

We stayed at this hotel on the recommendations of other reviews. While it is convenient to downtown, it is also adjacent to a highway. The walls were thin, could hear everyone who came up the stairs. Stayed two nights. The first night the room was warm, but we thought because it had a west window that the sun had warmed it, so we left the window open for awhile & it seemed to cool off. The second night when we returned to our room the temperature was 76F. We tried everything to cool it off, and resorted to leaving the window open and the door to the hall open. We called the front desk & they sent the maintenance man up to check it out. He treated us like we were the village idiots by showing us how to use the thermostat, then when nothing worked, solved the problem by bringing us a small fan. After an hour the room had cooled by 1 degree. We finally asked for a room change, which we got with no problem, but still was plenty noisy. Really could do with some upgrades. Pretty disappointing after all the good reviews we had read.

Room Tip: Get a room on the back side away from the highway and away from the outside stairs.
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  • Stayed: March 2012, traveled as a couple
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1  Thank Marilyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded April 6, 2012

Let me thank you for your honest comments and thank you for choosing our property. We are located in the heart of Downtown Billings located 2 miles from the freeway located on 1st avenue which is the main through-way for Downtown Billings. As for the Maintenance employee I can only apologize for them not being professional and courteous. As for the way it was handled once again I can only apologize as you should have been offered a new room immediately and not given a fan instead. This is not the level of service we want to provide and will be looking into making sure our employees provide great service. I would really enjoy hearing more about your stay so we can further improve any problems there may be.

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Reviewed April 2, 2012

The Clocktower Inn was great to work with after my reservation was completely screwed up with Booking Buddy. The communication between Booking Buddy and the hotel was incomplete. I thank the Clocktower Inn for making right, Booking Buddy's mistake. I will never use Booking Buddy again. Hotel was great!

  • Stayed: March 2012, traveled on business
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Thank 487Jen123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded April 6, 2012

I am really glad our GM/ owner was able to help you out with the online travel agents error. We always suggest guests call the hotel directly to make reservations or go to the properties website as every company now requires rate parity. Rate parity simply put means all rates have to be the same no matter where or how you book. Once again I am really happy to see your problem resolved. Nothing worse than getting charged for a room you didn't use.

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Reviewed March 6, 2012

I stay at this hotel often for both buisness and family travel. It's location in downtown Billings is the makes it the perfect place to stay. It is walking distance to some of the finest dinning in Montana, easy access to the airport with quick easy access to the interstate and Metra. Stella's which is attached to the Motel has a great breakfast. Looking for a motel, this is a very nice place to stay for any travel type. They also offer covered parking which is a plus in Montana winter or the summer storm season.

Room Tip: Pool side rooms are very quite and secure entrance.
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  • Stayed: February 2012, traveled with family
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1  Thank zanddm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2012

We were so pleased with our stay here! Check in and check out the staff was friendly and helpful. We were within walking distance to great restaurants, many that your key card gets you discounts at. There is covered parking. Our room was spacious, clean, and quiet. When we come back to Billings we will stay here again!

  • Stayed: February 2012
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2  Thank Ghiloinkis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2012

We were honestly worried about even staying in Billings after reading some of the TA reviews. I felt obliged to write my first review to ease concerns of other travelers.
We decided on this Best Western and were relieved when we got here. Great service at the desk, incredibly clean room (including the hygienic TV remote) and a comfortable bed. Only $79 on a Friday night after a long day of driving made it a deal, too. Our first time in a Best Western and we would definitely stay here again if travels bring us this way in the future.

  • Stayed: January 2012
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6  Thank pcamp25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded February 1, 2012

I am so glad to hear your gave us a shot and you enjoyed your stay. Our goal is to provide superior service at a reasonable rate. We believe every guest should be as comfortable as if they were in their own home which is why our rooms have pillow top mattresses, ultra clean rooms including our clean remote, 42' flat screen tv's, and a top notch staff who always like to hear about our guests stay and if there is anything we can do to help. Once again thank you very much for giving us a shot, but more importantly thank you for taking the time to let others know about your stay.

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Reviewed January 7, 2012

We had a break down with our truck and the dealer said to stay here, and it was a good tip, We called and a van picked us up on about 10 mins. We had 3 enjoyable days and nites, We had no car so spent our time walking around the area going to restaurants, several bars with great happy hours, and local museums. We were lucky it was in the high 50's on January in Billings during our visit which made long walks pleasant. The owners and all the people working there are very helpful and pleasant. Sella's restaurant for breakfast is great. Huge portions. The room was comfortable and clean and the 42" TV made it nice to watch movies in room.

  • Stayed: January 2012, traveled on business
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3  Thank JoeyJetttt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Owner at Best Western Plus ClockTower Inn, responded to this reviewResponded January 9, 2012

Thank you for taking the time to let us, as well as others, know about your stay. What I am really pleased to see is that even though you stayed with us because of a less than situation we were able to make your stay a great one. I think you hit the nail on the head that our greatest attribute is we are downtown surrounded by some great bars, restaurants, and museums all within walking distance. Hopefully you used your "key to city" which can give you 10% off all the local restaurants and bars downtown.

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Additional Information about Best Western Plus ClockTower Inn

Address: 2511 1st Ave N, Billings, MT 59101-2320 (Formerly BEST WESTERN PLUS ClockTower Inn)
Phone Number:
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Billings
#8 Family Hotel in Billings
#10 Romantic Hotel in Billings
Price Range: $89 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus ClockTower Inn 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Featuring an outdoor pool, Best Western PLUS Clocktower Inn is conveniently in the center of the city of Billings, Montana. Guests of the hotel can enjoy freshly baked goods at Stella's Kitchen and Bakery, on-site. Comfortably designed, each guest room at the hotel features a refrigerator, cable TV, and free Wi-Fi access. The private bathrooms come with a bathtub or shower and free toiletries. After a long day of exploring the sights of Billings, guests at Best Western PLUS Clocktower Inn can unwind in the hotel's sauna. Added amenities available here include a complimentary airport shuttle, a 24-hour front desk, and a business center. Yellowstone Art Museum is a 7-minute walk away, and a number of federal and state government buildings, as well as financial institutions, can be reached in a 5-minute walk. Zoo Montana is 12.2 miles from the hotel. Free parking is offered at this Best Western. Billings Logan International Airport is 3 miles away. ... more   less 
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Also Known As:
Best Western Plus Clocktower Hotel Billings
Best Western Billings
Best Western Clock Hotel
Billings Best Western

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