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“Top Notch in Every Sense” 5 of 5 bubbles
Review of Hilton Garden Inn Billings

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Hilton Garden Inn Billings
Ranked #5 of 51 Hotels in Billings
Certificate of Excellence
Allen, Texas
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Top Notch in Every Sense”
5 of 5 bubbles Reviewed September 3, 2012

About two weeks ago, my co-worker and I had a kick-off meeting with a client in Billings, MT. We booked our 4-night stay with the Garden Inn as we are Hilton Honors members.

As we drove through town we realized that we picked the best hotel as soon as we had arrived.

The lobby was welcoming, spacious, and well lit. We were greeted immediately, offered up a free fresh-baked cookie and give the keys to our rooms. We were also given free complimentary water (2 bottles for HHonors members.)

The rooms were clean, well kept and the beds were absolutely comfortable. They are self-adjusting so you can choose between a soft mattress or a firm one. If you are unsure how to operate the mattress, ask the front desk staff they will be more than happy to tell you where to find the knob and how to adjust the settings.

The free bath items (Soaps, shampoo, and mouthwash) were a great brand with fresh clean scents. If you found you have forgotten an item such as a toothbrush or a razor you can ask the front staff and they will accommodate you.

In addition to the bottled water, our check-in packet included a coupon for a free drink at the lobby bar. (Beer or wine.)

The hotel features a great breakfast in the morning, it is right around ten dollars and features a cooked to order item and a delicious breakfast bar complete with sausage, bacon, cinnamon rolls, eggs, muffins, cereal, juice, tea, and coffee. It is a great way to start the day.

At the end of each day, take the time to prepare for nightly snacks by stopping by their pantry store right in the lobby. They have all kinds of snack-food items ranging from healthy options to all-out-junk food that you can buy for a lot less than most hotels charge for their incidentals. Be sure to try a pint of the local made ice cream they keep in stock. It isn't famous, but it has great flavor.

What really made this stay great though was the staff. Each night, my co-worker and I would ask Sarah((sp?) Not sure if she has an "h" at the end of her name or not), the front desk supervisor, at which restaurant we should eat. The first night there we ignored her suggestion and went to the nearby Jake's, which though not horrible, was rather pedestrian as far as fare goes. We did not ignore Sarah's suggestions again.

She greeted us each evening we returned from work, making us feel like we were coming home. The rest of the staff was just as great. Super-friendly and quick to converse. We learned all about the wild domestic breed of rabbits that make the grounds their home. (You can get close, but they will scatter if you try to pet them). The atmosphere of friendliness is contagious. Throughout the stay you could strike up a conversation with various guests gathered at the bar for a drink at the end of the day, or just strike up a conversation in the lobby with other guests checking out or in.

The only caveat to this review is that the refrigerator in the room in which I stayed (Room 510) seemed to give off a buzz all night. It didn't bother me as I have a fan at home that I run that makes a similar noise so it actually helped me sleep. Other guests may find it a distraction though.

Thank you Hilton Garden Inn, Billings for a fantastic stay. We will be back in the near future at least three more times and you will be the only hotel in Billings we consider when it comes to lodging. You have earned faithful customers for as long as we will be visiting the Billings area.

  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank THarrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, Director of Sales at Hilton Garden Inn Billings, responded to this review, September 7, 2012
We can't thank you enough for the awesome review of our hotel, thank you! Your thorough review is much appreciated and we are so pleased that you had such an excellent stay.

There are many benefits to being a Hilton Honors member, and we are always happy to extend those benefit to our members. The complimentary waters and free drink are just 2 of the great benefits.

We hear about our clean rooms and amazing staff quite often and are so very proud of both. Thank you for recognizing our housekeeping, front desk, and maintenance staff members.

At Hilton Garden Inn Billings, we believe all our guests should feel "at home" and are pleased that you experienced just that. Bunnies included :)

We also thank you for helping identify the fridge that needs attention. Without your help, we aren't aware of opportunities such as this.

Thank you again for the great review and come back to see us soon!
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606 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • French first
  • German first
  • Italian first
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  • Any
English first
Morrisville, Vermont
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 25, 2012

I have stayed at this hotel multiple times this summer. Every time it is like they have just opened for business. The hotel is very nice its new and clean but lacks personality it is what I would call vanilla in all aspects, staff, service, location and decor. It could be anywhere in the United States located among box stores downtown hotels offer a more memorable stay in a more stimulating environment.

  • Stayed August 2012
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank vtvenom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, Director of Sales at Hilton Garden Inn Billings, responded to this review, August 27, 2012
Thank you for taking time to review our hotel- we are happy that you have chosen Hilton Garden Inn for your summer stays.

We are so happy that you feel our hotel to be nice and clean, but we can't live with the review of "lacking personality". We strive to ensure that all of our guests get indiviudalized treatment and would love to hear more. While we don't decide our location or decor, we can definitely improve our service to better your experience. I would enjoy the opportunity to hear your candid comments on how we can improve our service. Please feel free to call with further suggestions.

Again thank you for the review, I hope to hear from you soon and we hope to have the opportunity to "wow" you during your next stay.

Sincerely,
Nichole- Director of Sales & Marketing
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Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 24, 2012

We stayed here for one night on our way through Billings. Very nice place to spend one night.
Plenty of restaurants within walking distance. The staff were friendly and helpful. Good coffee downstairs in the morning! Had a couple of tables outside for us smokers to sit at and enjoy a cocktail or your morning coffee.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Treasurer51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, Director of Sales at Hilton Garden Inn Billings, responded to this review, August 27, 2012
Thank you for your kind words about our hotel, we appreciate your feedback. Our staff is first class and we thank you for recognizing them. We offer City Brew Coffee which is a local favorite, and we're happy you enjoyed it as well.

Thanks again for the review, we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, MI
Level Contributor
146 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed August 23, 2012

As a Hilton diamond member, I stay at many Hilton properties. This is an excellent property with a great staff. I was treated very well. The location is very good, room was clean and very comfortable, great breakfast and nice waitstaff. I don't have anything negative to say about this property. Excellent stay all around.

Room Tip: Ask for southern facing room
See more room tips
  • Stayed July 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank A2Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, Director of Sales at Hilton Garden Inn Billings, responded to this review, August 27, 2012
Thank you, thank you, thank you!! We love all our guests, but especially value hearing from our Diamond members! As a Diamond member, you spend a lot of time in our Hilton properties, and we thank you for your loyalty.

To hear such positive feedback from a traveler like you is a true compliment. We are so happy that you enjoyed your stay and took time to recognize our rooms, location, breakfast and team members.

We hope that you'll stay with us again if your travels bring you to Billings. Again, thank you for your loyalty to the Hilton family hotels.
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Hythe
Level Contributor
79 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed August 19, 2012

We booked 5 rooms here as part of a month long family road trip and arrived tired and late but were invigorated by rooms which are quiet and superbly comfortable, the wifi works seemlessly and the beds are just the best, you can adjust the mattress to perfection.And the showers - well they are excellent too. Staff are very, very friendly, parking easy and baggage trolleys abound. We loved it and advise you take breakfast which is as excellent as the beds. No faults at all, nice one Hilton.

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, Director of Sales at Hilton Garden Inn Billings, responded to this review, August 27, 2012
Dearn JohnD,

Thank you for the great review! We are so happy that you enjoyed the quiet rooms and had a nice rest after a long day of traveling. Many of our guests appreciate the complimentary wireless internet and we are pleased that you did as well. Most importantly, we are ecstatic that you recognized our amazing staff. This hotel would not be award winning if it weren't for them, and we are truly blessed!

It is our hope that every guest has the same experience as you, and we appreciate you taking time to review our hotel. Come back and visit us anytime. Ps- love the car in your profile picture!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ventura, CA
Level Contributor
113 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed August 16, 2012

Stayed here only one night as part of our Caravan Tour. However, I was very impressed with this hotel. Room was on the 4th floor and was nice and big with two very confortable beds. Bathroom was good size and excellent wifi. Found the laundry room on the first floor and was able to wash and dry clothes for under $5.00. After a long day of sightseeing it was a great place to relax and unwind. Breakfast was fantastic and the entire hotel just had a good vibe to it. My family likes to stay in these types of establishments and if we ever travel to Bilings, this will be our choice of lodgings.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank tim805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, Director of Sales at Hilton Garden Inn Billings, responded to this review, August 17, 2012
We are so happy that you enjoyed your stay with us- thanks for the great review!

The rooms are very comfortable and the self adjusting beds are a favorite amongst our guests. The guest laundry is an appreciated amenity for travelers such as you. We are happy that you found it to be convenient. We appreciate you taking the time to comment on our staff and the "vibe" of the hotel. Our job is hospitality and we want to make you feel at home.

Next time you come to visit us, be sure to try our signature waffles... they are oh so yummy! See you soon!
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Level Contributor
153 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed August 13, 2012 via mobile

The warm greeting, great rooms, and hot breakfast is wonderful but the added surprise to this hotel was the business center which has a great printer, copier, and all the necessary tools to do anything! I had a project to complete and the business center made the process easy. Definitely a great place to stay in Billings.

Stayed June 2012, traveled on business
Helpful?
2 Thank kqbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, Director of Sales at Hilton Garden Inn Billings, responded to this review, August 17, 2012
Thanks for your awesome review, we couldn't have said it better!

Our staff focuses on customer service, and you can count on us to make your stay as comfortable as possible. Many corporate travelers delight in our business center experience. With complimentary printing, copying, computers, faxing, and all the tools necessary for a project, the Hilton Garden Inn strives to make your life easier. We hope you'll be back when your travels bring you to Billings.
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Additional Information about Hilton Garden Inn Billings

Property: Hilton Garden Inn Billings
Address: 2465 Grant Rd, Billings, MT 59102-7477
Phone Number:
Location: United States > Montana > Billings
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Billings
#3 Family Hotel in Billings
#3 Romantic Hotel in Billings
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Billings 3*
Number of rooms: 128
Official Description (provided by the hotel):
Our hotel in Billings, MT is Located in central Billings, near the Rimrock Mall and ZooMontana. Hilton Garden Inn Billings offers the perfect home-away-from-home with freshly-prepared breakfast daily inside of our on-site restaurant (breakfast not included in room rate). Expect the following hotel amenities: evening room service, in-room microwaves and refrigerators, an on-site bar/lounge area, indoor pool/whirlpool spa, fitness room, complimentary business center, meeting/conference rooms (catering services available) and free parking. Sundries and other goodies are available for purchase at our 24-hour Pavilion Pantry (also on-site at our hotel). ... more   less 
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Also Known As:
Hilton Garden Inn Billings Hotel Billings
Hilton Billings

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