A beautiful hotel but not worth the hassels. We paid 120$ a night plus 40$ for our children to swim also 21$ for a roll away bed because the queen suite wasn't available. The first night we were there we were locked out of our room for a half hour waiting for maintenence to fix it. When we returned on our second day our room wasn't cleaned. We called the front desk they said they would send someone up. The maintenence Guy showed up emptied trashes and replaced towels. Nothing else. When we went to check out we spoke to them about discounting our bill due to all the problems. We were told by the manager on duty all she could give us was 21$ discount. If we wanted more we had to speak to the general manager. Turns out that if we spoke to the GM the 21$ was added back on to my credit card. So I called the GM, after a week of phone tag we finally spoke. After everything we had gone through our customer satisfactions was only worth 27$ and i was basically told i was lying about the do not disturb sign not even being in our room. It seems that a lazy, lying housekeeper and an incompetent front desk staff is more valuable than satisfied happy customers. Do yourself a favor and book a different hotel and save yourself the headache.
- Official Description (provided by the hotel):
- The Big Horn Resort is your vacation destination with a 35,000 sq ft Indoor Water Park, trips arranged to horseback ride, tour the Big Horn Canyon by boat or the Wild Horse Range, trips to Custer's Battlefield or Yellowstone Park. We have a great vacation just waiting for you. Start your day with our one of a kind full hot breakfast buffet and end your day with a relaxing drink at our Big Horn Lounge before climbing into our custom made beds for a restful night's sleep. Truly a Montana destination awaits you. ... more less
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- Also Known As:
- Big Horn Hotel Billings