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“Subtle luxury” 5 of 5 bubbles
Review of Residence Inn Billings

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Residence Inn Billings
Ranked #17 of 51 Hotels in Billings
Certificate of Excellence
Cascade, Montana
Level Contributor
111 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Subtle luxury”
5 of 5 bubbles Reviewed December 6, 2012

The good: newer motel with living-room type furniture in the lobby and the rooms, complete with full kitchen including toaster and microwave and dishes in the room. Breakfast each day and a light dinner served most evenings at 6 p.m.
The not-so-good: breakfast doesn't start until 6:30 a.m.; the room heater sounds like a train in the room when it wakes you up at night; hotel is a little hard to find, although it's just one block off the main drag.
The bottom line: one of the nicer places to stay in the Billings area. 4.5 stars.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Hardycreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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194 reviews from our community

Traveler rating
    121
    43
    18
    5
    7
See reviews for
72
56
11
34
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Any
English first
Kailua-Kona
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed December 2, 2012

Very comfortable and welcoming feel to the suite at Marriot's Residence Inn in Billings, MT. We were excited to find that this lovely hotel welcomes pets and there are plenty of green spaces for play and potty-time. There is also a pool, hottub, tennis court and fitness facility as well as an impressive breakfast spread in the mornings. The location is very convenient and the staff was friendly and helpful. There was no onsite restaurant, but quite a few nearby. Definitely a place to revisit in the near future.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TS L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billings, Montana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 8, 2012

I would like to thank Cade B for his assistance when I have stayed at the hotel. He helped me print a boarding pass, find a cable to charge my computer, and he is always helpful Very early in the morning.

I appreciate his customer service. I stay at the hotel at least once a month for 2 days.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, FL
Level Contributor
189 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 bubbles Reviewed October 17, 2012

We stayed here in June of 2011 and we were quite delighted with the place. Not so this time.

We waited fifteen minutes to check in while the twenty something front desk woman chatted
on the phone. She was completely distracted as we stood there waiting. We were the only guests standing there as she chatted away. Later, this same airhead gave us directions to a restaurant that wasn't open on Sunday.

The room was adequate but not impressive. There were no hangars. The blanket on the bed
was ultrathin and ineffective. The HVAC seemed to run incessantly.

Breakfast was OK but not nearly as delightful as one year ago.

This hotel appears to have had a management change for the worse. An exceptional lodging
experience in 2011 was followed by a mediocre experience this year. We'll look elsewhere on
our next visit to Billings.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank baycityart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed October 7, 2012

We had a certificate to use for one night's stay at the Residence Inn Billings. The hotel is in a convenient location and was generally well-maintained. The evening salad and wine were good (we did not have any of the pizza brought in from a pizzeria). However, it was quite important to us that we stay connected to communication via the Internet which was not working at all in the entire hotel. We arrive around 3 pm and had hoped there would be some correction to the problem by 7 pm or so, but the front desk explained that no one was responding to their calls from the provider they use!! Front desk personnel said that the Internet was working in the "business area" but we found that was not true either. We ended up walking to a coffee shop in order to use the Internet.

The room was typical: clean and comfortable. However, the kitchen equipment was spartan and in poor condition. In fact, because of the warped pans, the food we were cooking received heat very unevenly and ended up burning in some parts while being undercooked elsewhere --- unfortunately, this set off the fire alarm in the room!

Finally, we would like to suggest that front desk staff be apprised of what constitutes "walking distance." We asked about walking to Barnes & Noble Bookstore and to the coffee house we needed to use. These stores are approximately 6/10 of a mile from the hotel. When we inquired about walking to these locations, we were told "No. They are really too far to walk to."
Funny.

  • Stayed June 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank fell0wtraveler48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed September 24, 2012

We stayed here for one night while just passing through town. I was not totally impressed with the hotel rooms, and found some things to be slightly dirty. Some of the towels in our room were dirty looking, and there seemed to be hair on the floor all over. Other than that, it was fine. No frills. We were upgraded to a double room suite, and even though we didn't stay long enough to use it, the kitchen in the room looked very nice.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Affable_Dane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena, Mt
Level Contributor
146 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed September 21, 2012

We were extremely pleased with our stay here. Hotel is in a quiet, safe location with plenty of shopping and food opportunities within safe walking distance. Hotel is a couple miles from the freeway exit. We had a 1-bedroom suite and it was the best 1-bedroom we've stayed at in Residence Inns ... it was completely separate from the living area with a small hallway/sink separating it from the bathroom and the living area. The separated bathroom was very nice for our teenager sleeping on the sofabed. We stayed on a Sunday night so weren't able to try the evening meal; the breakfast was typical Residence Inn, except there were several staff that continually kept items stocked and tables cleaned. The breakfast area was small, but there was an overflow room. Staff were friendly and helpful. Will stay here again.

  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ClarkCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Billings

Property: Residence Inn Billings
Address: 956 S 25th St W, Billings, MT 59102-7471
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Billings
#12 Business Hotel in Billings
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Billings 3*
Number of rooms: 92
Official Description (provided by the hotel):
The Residence Inn is a beautiful property with our recently renovated suites,and a new Residence Inn Mix Social on Monday, Tuesday and Wednesday evenings. We are centrally located to shopping and restaraunts with a neighborhood feel. Our staff strive to make you feel at home. Select a studio suite or a one or two bedroom suite for your comfort. ... more   less 
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Also Known As:
Residence Inn Billings Hotel Billings
Billings Residence Inn

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