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Reviews (950)
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All reviewsbears climbingmini water parkbest westernscaring staffcookiespool areagreat poolgreat for kidsthird floorplace to staynice hotelhot tubparking lotwafflesbeds were comfortableafter a long daywater slides
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74 - 79 of 950 reviews
Reviewed September 13, 2017

Clean, comfortable, and safe. Front desk lady, Iris, makes your stay a pleasure. Good location, easy on/off interstate. Very quiet staff helpful. Check out the Bears on the windows. If it had a lounge it would be perfect.

  • Stayed: September 2017, traveled with family
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Review collected in partnership with Best Western
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2017

Friendly and efficient staff, quiet clean room, easy check-in and express checkout. Great hot breakfast items including freshly made coffee and waffles. Was close to interstate 90 and easy to find while driving.

  • Stayed: September 2017, traveled as a couple
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Review collected in partnership with Best Western
Thank Gordon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this reviewResponded September 12, 2017

There's nothing like a great cup freshly brewed coffee in the morning! We serve Billings' own City Brew Coffee - thank you for letting us know you enjoyed it. We appreciate your comments about our customer service and convenient location right off I-90. Please visit us again soon!

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Reviewed September 10, 2017

We were pleasantly surprised by this hotel. The property is bear themed with wooden bears "climbing" on the terraces. The rooms are spacious with plenty of drawers and a refrigerator. The staff were very warm and inviting upon arrival. Throughout our two night stay each time we passed a staff member they would engage us in conversation. There is a mini water park in the pool area which is great for kids. My kids loved it. Great location. Close to restaurants, hiking, the zoo and more. They have a great breakfast which that is good for adults and children. I cannot say enough good things about this hotel. We will definitely stay again should we be in this area again. A+!

  • Stayed: August 2017, traveled with family
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Thank Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this reviewResponded September 21, 2017

Thank you for the very gracious comments about our hotel amenities and staff. We appreciate knowing that you enjoyed our property and some of the many attractions Billings has to offer...Zoo Montana, Riverfront Park, and some of the finest dining in the state. We hope to see you again whenever you visit Big Sky Country!

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Reviewed September 8, 2017

They had Water Park type pool area that was great for kids. For the adults a nice very clean hot tub. Our room had a fireplace and a large jacuzzi tub and was very clean and modern. The location was also great and very close to the zoo

  • Stayed: September 2017, traveled with family
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Review collected in partnership with Best Western
Thank robertbrock7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this reviewResponded October 2, 2017

It's always great to hear how much our guests enjoy our water playland complete with a large hot tub for adults as they watch their children climb the ropes and slide down the slides. Thank you, too, for taking the time to comment on the suite your stayed in...fireplaces create a warm, cozy atmosphere...please visit us again soon!

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Reviewed September 7, 2017

Really nice place, our room was ground floor, handicap, we could park right in front of our room and carry in our luggage, which was nice. The room was good size, no carpet, guess it was pet friendly. What was nice was we could go out the other door to the inside hallway to walk to the breakfast room. Nice breakfast room and good choice of hot and cold breakfast foods. It was cute on the outside, a floor or two above us were carved wooden bears climbing up. Also we could walk to the restaurant right next door, that was a plus too! We did have a little hard time finding the hotel, as saw the big Sign coming in for Kelley Inn on a billboard, WRONG one, so had to back track one exit!!

  • Stayed: August 2017, traveled with family
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Thank kittycat66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this reviewResponded October 2, 2017

Thank you for taking the time to post about your experience with us at the Best Western Plus Kelly Inn & Suites. Many guests like you enjoy our first floor rooms with direct access to our lawn and parking lot yet easy inside hallway access to all our public spaces. And it's always fun to hear how much guests enjoy our "bears"! Please visit us again soon!

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