I stayed here with a friend on a trip to Billings recently. We chose the hotel for it's indoor "water Park"
The reasons to stay here.
*Great indoor water park
*free breakfast and soups/snacks throughout the day.
* VERY clean rooms
* Attention to detail with the bedding
* modern and updated rooms
* Family friendly but not terribly loud despite being so.
* LARGE rooms.
*Location to I-90
*Mostly great staff and quick service
Why I didn't give 5 stars. While I really would never have an issue staying here again and probably will if I return to this city. I did have a couple issues that resulted in the deduction of a star.
1. When we came in to our room, the air freshener was incredibly heavy and made me want to sneeze.
2. The baby found a dog treat on the floor and almost ate it. (We don't have dogs)
3. And really my biggest nit pick as a customer. The front desk staff did not acknowledge us when we walked in and took close to 5 minutes to have any "be right with you's" or even eye contact or sign from the manager. About an hour later I went to ask about activities locally for the kids. Was completely ignored for the phone again and instead of asking the caller to hold, we were ignored. After that though, the staff was great in reprogramming our keycard.
- Official Description (provided by the hotel):
- Come home to the Best Western Plus Kelly Inn & Suites whenever your travels bring you to Big Sky Country and Billings, Montana. Guests enjoy our country lodge decor, hot breakfast, evening snacks, "cozy" bed package, and high-speed internet. Our business and laundry centers are open 24 hour for our guests' convenience. The Beaver Water Playland (open 6am to 11pm) delights both the younger guests and those not quite so young. We hope to have you visit us soon! ... more less
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- Also Known As:
- Best Western Plus Kelly Inn And Suites
- Best Western Plus Kelly Hotel Billings
- Best Western Billings
- Best Western Kelly Hotel
- Billings Best Western