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“Excellent Hotel.”

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Best Western Plus Kelly Inn & Suites
Ranked #3 of 51 Hotels in Billings
Certificate of Excellence
Great Falls, Montana
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent Hotel.”
Reviewed April 17, 2013

I stayed here with a friend on a trip to Billings recently. We chose the hotel for it's indoor "water Park"

The reasons to stay here.
*Great indoor water park
*free breakfast and soups/snacks throughout the day.
* VERY clean rooms
* Attention to detail with the bedding
* modern and updated rooms
* Family friendly but not terribly loud despite being so.
* LARGE rooms.
*Fast internet
*Location to I-90
*Mostly great staff and quick service
*really accommodating.

Why I didn't give 5 stars. While I really would never have an issue staying here again and probably will if I return to this city. I did have a couple issues that resulted in the deduction of a star.

1. When we came in to our room, the air freshener was incredibly heavy and made me want to sneeze.
2. The baby found a dog treat on the floor and almost ate it. (We don't have dogs)
3. And really my biggest nit pick as a customer. The front desk staff did not acknowledge us when we walked in and took close to 5 minutes to have any "be right with you's" or even eye contact or sign from the manager. About an hour later I went to ask about activities locally for the kids. Was completely ignored for the phone again and instead of asking the caller to hold, we were ignored. After that though, the staff was great in reprogramming our keycard.

Room Tip: Ground floors (we requested, little noisy from upstairs)
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank TatjannaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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798 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
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English first
cody
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 16, 2013

spent the night while attending a event at the metra, it was close to the metra, quiet and friendly staff. had time to use the computer room. Wasn't able to enjoy the pool and spa area, looked like fun. The rooms were comfortable, cozy and quiet at times. Breakfast was okay, didn't care for the eggs but plenty of choices and fresh fruit. always enjoy a newspaper while having coffee.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cwyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mill Creek, Washington
Level Contributor
184 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 8, 2013

Our first stop on a cross-country road trip. It was a long day and this place was great. The room was clean and the whole place is decorated beautifully. The free breakfast was also very good. Parking can be a bit tight but then again the place was sold out

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank alg77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, April 10, 2013
We always appreciate hearing that our guests had a good rest after a long day of traveling. Please stop by again when you travel through or come and stay a few days. Billings has so many attractions to see and experience! Thank you for taking the time to write about your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 6, 2013

We stayed for a weekend in March of 2013 while in town for a wrestling tournament. This hotel is clean and comfortable with a great pool area and breakfast room. My kids had a blast! The only downfall ( and it is not really a downfall) is that without a lounge there is no place for a group of adults to gather. Overall, I highly recommend this hotel. Clean, modern rooms, great breakfast and great service.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bergernurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, April 8, 2013
Family Fun! That's what we strive to be known for...we are pleased that you had fun in the water playland, enjoyed our expanded continental breakfast with waffles, sausage and eggs, and hopefully enjoyed cookies in the lobby by the fireplace in the evening. Come back and see us soon!
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Boise, Idaho, Usa
1 review
Reviewed April 2, 2013

We have stayed at Kelly Inn in 2012 and 2013. The facility was consistently clean, staff was helpful and professional, room was quiet, breakfast provided had plenty of variety of foods. Easy access to interstate.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank AnitaP809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, April 4, 2013
Thank you for posting a great comment about our property and especially our staff! It's our hope that you will keep visiting our property anytime you are in the Billings area. Comments like yours are a delight to share with our staff and reminds them why they chose "hospitality" as their career.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billings, Montana, United States
2 reviews
Reviewed March 16, 2013

We stayed at this motel with a bunch of family. My sister booked online thinking that it was the Kelly Inn (NOT a Best Western) off of the King Avenue Exit. We realized it was a different motel and were all a little nervous because none of us had stayed at this particular motel before.
We were totally blown away by this motel. The pool is set up with all kinds of fun activities. The kids, adults, AND grandparents had so much fun! The pool temperature was warm enough that even grandpa joined in! We played basketball, went down the slides, played on the floating "logs" and it was one of the most fun afternoons we've had as a family!
The rooms were very clean, beds were comfortable, great layout. That evening the staff had fresh hot cookies in the lobby and we sat in front of the fireplace enjoying a couple of cookies and relaxing after our pool adventure.
Oh and the rooms had both doors with exterior access and access to the interior. It made it easy to unload the cars right by our door and then we could use the interior door to go to the pool, lobby, etc.
I would totally recommend this motel for families with kids, or anyone really. Staff was great, everything was clean and professional but it had a fun "lodge" kind of vibe.. and the kids loved looking at all the carved bears! The family will definitely be staying here again when they come to town!

Room Tip: Get a first floor room and you can park your car ride outside the exterior door - easy for unloading...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, March 20, 2013
What a great review to read! Thank you for giving us great scores and sharing your family experience here at our hotel. It is especially enjoyable to hear that not only the younger ones but the young at heart (Grandpa!) had a good time in our water playland. Come back and see us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Kelly Inn & Suites

Property: Best Western Plus Kelly Inn & Suites
Address: 4915 Southgate Drive, Billings, MT 59101 (Formerly BW PLUS Kelly Inn & Suites)
Phone Number:
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Billings
#2 Romantic Hotel in Billings
#5 Business Hotel in Billings
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Kelly Inn & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Come home to the Best Western Plus Kelly Inn & Suites whenever your travels bring you to Big Sky Country and Billings, Montana. Guests enjoy our country lodge decor, hot breakfast, evening snacks, "cozy" bed package, and high-speed internet. Our business and laundry centers are open 24 hour for our guests' convenience. The Beaver Water Playland (open 6am to 11pm) delights both the younger guests and those not quite so young. We hope to have you visit us soon! ... more   less 
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Also Known As:
Best Western Plus Kelly Inn And Suites
Best Western Plus Kelly Hotel Billings
Best Western Billings
Best Western Kelly Hotel
Billings Best Western

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