I made a reservation through booking.com and the confirmation listed a 3:00 pm check in time. I arrived at 3:40 pm and was informed that the check in time was 4:00 pm. They did not have a room ready and I was informed that one would be ready in 25 - 30 minutes. I left and returned in 30 minutes and the room was not ready and was informed that they were still laundering sheets and towels. After another 30 minutes they still did not have a room ready. I called booking.com and they had to try several times to get the hotel to answer the phone, and when they finally answered they still did not find out when a room would be ready. During the time I was trying to find out about my room availability at least one other customer left due to the confusion and wait for service. The hotel is seriously understaffed, obviously doesn't have enough linen inventory and had the attitude that they were right - not the customer. I finally left and secured a room elsewhere.
- Official Description (provided by the hotel):
- The Kelly Inn Billings is conveniently located off I-90 at Exit 446. Offers 80 non-smoking guest rooms which includes 4 suites, 8 rooms with jacuzzi tubs and 16 deluxe rooms. The Kelly Inn offers a complimentary expanded continental breakfast with waffles, indoor pool with slide and whirlpool, high-speed internet access, guest laundry, refrigerator in all guest rooms, microwave in all guest rooms, exercise facility and pets are welcome at no additional fee with a signed pet agreement. ... more less
- Reservation Options:
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- Also Known As:
- Clubhouse Hotel Billings