All in all, our stay here was very comfortable. My boyfriend and our two cats stayed in two double bed room in August of 2008. The room was very large, a lot of space. This doesn't really matter much to me, but lots of people on this website seem really concerned about that. The room was very clean and comfortable (much more important to me). The pool looked nice but I didn't go in it.
A few things are keeping me from giving this five stars, however. When we arrived, there was a good 7-10 minute wait for someone to come to the desk and check us in. We had driven for over 8 hours from Spokane, Washington and had two very unhappy cats with us, so every minute counted. Also, the women that checked us in were not overly helpful either. I had booked a AAA discount for the room and it didn't appear on the bill. I asked the woman about this and she said that regardless of what the bill said, I would be charged the rate that I had booked the hotel under. I asked her to remove and she repeated that she didn't need to. Needless to say, when we got the bill, I hadn't been given the AAA discount. The woman that checked us out was really nice and took care of it the next day. But their evening staff needs some customer service lessons, especially during a time when a lot of people are looking for work!
It was really crowded while we were there, so the breakfast area was packed. It would have been nice if an employee would have tried to organize a line or something resembling one. The food items weren't great either--this was an extended continental breakfast, so better than some I've seen, but not nearly as good as some other deluxe continental breakfasts that we've had. But then, it was free so can't complain too much. Finally, even with the AAA discount, this was a pretty expensive place for Billings, Montana. I think that you could do just as well for less money at another hotel.
- Official Description (provided by the hotel):
- The Kelly Inn Billings is conveniently located off I-90 at Exit 446. Offers 80 non-smoking guest rooms which includes 4 suites, 8 rooms with jacuzzi tubs and 16 deluxe rooms. The Kelly Inn offers a complimentary expanded continental breakfast with waffles, indoor pool with slide and whirlpool, high-speed internet access, guest laundry, refrigerator in all guest rooms, microwave in all guest rooms, exercise facility and pets are welcome at no additional fee with a signed pet agreement. ... more less
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- Also Known As:
- Clubhouse Hotel Billings