We were visiting relatives in Billings, as we do twice a year. We were looking for a decent place to treat my husband's 88 year old dad for lunch. I suggested Red Robin. We hadn't gone there in Billings but were occasional customers to their restaurants in Washington, where the chain was born.
The waitress (the first of 3), started off by giving us a little card where we could go online to immediately give our feedback about their service. You would think that would be an incentive to strive for excellent service.
We placed our orders and then waited and waited for our lunch. I didn't time it exactly but it was at least a half hour for a not very busy restaurant.
We finally flagged down another waitress because the first one had disappeared. She checked on our order and said it would be out shortly. We waited another 10 minutes. A third waitress actually delivered our food and an apology for the delay. She indicated there had been some problem in the kitchen. My husband had requested no cheese on his sandwich. The waitress said she would bring a new sandwich without the cheese. My husband tried to joke with her about just what the problem was in the kitchen. She indicated it was an immigration problem.
My husband's dad went to the restroom before the food was delivered. By the time he returned to the table, his soup had cooled. He complained to the waitress and she said they would bring him a new bowl. He continued to eat the cooled soup until they brought a new bowl.
Our experience must have reached the manager because the waitress took $25 off our bill and gave us a $10 gift card.
I hope they got their immigration problem figured out and have hired legal workers by now. I don't think we'll be back.
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