My wife and I spent the weekend at the Northern Hotel. The hotel is in a great location downtown. The room was perfect and very quiet. The hotel itself seemed new with a great lobby area. This would have been a 5/5 hotel without a doubt except for the service. Most of the people working the front desk were not friendly. There was no robe in our room. Our towels were not replaced nor was the soap or shampoo on our second day. When we called to get this corrected we were not treated as would be expected in such a fine hotel and were made to feel we were bothering them. Luckily all this can be fixed with more emphasis placed on customer service. If the service can be brought to the level of the property, this truly will be the best hotel in Billings.
- Official Description (provided by the hotel):
- We have a variety of rooms available for your discriminating taste. Our Classic rooms have one king bed or one or two queen beds. Suites have one or two bedrooms and either king or queen beds. Depending on your needs or preference, we have the perfect room for your next stay.Enjoy our big city accommodations and Montana small city charms, and we believe you won’t want to stay anywhere else. ... more less
- Reservation Options:
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