I couldn't get into the newer Hampton so I should have stayed at a different property. Check is was OK but finding your room is confusing, they have two sides and if you get in the wrong elevator you can't get to your side. It's just a goofy thing but annoying. My room was fairly clean upon check in but not spotless.
Breakfast was not the best, the eggs were like marbles, hard and round, the round "mystery meat" was just plain nasty! My work colleagues were at the newer Hampton and the breakfast there was far more appetizing. Soft eggs and real meats, bacon and sausage.
The final straw come after returning to my room for my final night after a long day. Housekeeping didn't clean my room! I called the front desk, after 30 rings or so a kid answers and says "hello" I ask " is this the front desk?" He replies " redo, front desk this is Justin" laughing....I inform Justin that housekeeping didn't clean my room, he said that's weird, they were there today. Not getting the point I tell him my trash is full, towels are dirty, and bed wasn't made. Justin says he'll tell housekeeping in the morning! Awesome customer service!
Service failures used to mean something at a Hilton property, clearly not any more!
- Official Description (provided by the hotel):
- The Hampton Inn by Hilton Billings hotel in located in Billings, MT close to the Rimrock Mall and Moss Mansion. Free breakfast is served in our hotel lobby every morning. Enjoy free WiFi, free airport shuttle, an indoor heated pool, fitness room, 24-hour business center, free parking, a refrigerator in every room and more than 2,700 sq. ft. of meeting space. ... more less
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- Also Known As:
- Hampton Inn Billings Hotel Billings
- Billings Hampton Inn