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“Great service”

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Howard Johnson Billings
Ranked #42 of 51 Hotels in Billings
Reviewed December 20, 2013

they were very accommodating to our needs we were there for bereavement passing through to go to Idaho for my husband father's funeral and they took care of us in the time of need we were there it was very nice uncomfortable and clean and nice.

  • Stayed: December 2013
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Thank bobbywire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori N, Guest Relations Manager at Howard Johnson Billings, responded to this reviewResponded February 21, 2014

Dear guest,

It has brought us great pleasure to sever you while staying at the Howard Johnson. We look forward to seeing you in the near future.

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802 - 808 of 1,214 reviews

Reviewed December 20, 2013

The stay was smooth and nice. The front desk was kind and very helpful. They had a great breakfast and a very nice and relaxing pool and hot tub that was indoors and heated. The room was clean and was comfy and the prices are always low but the quality isn't low.

  • Stayed: December 2013
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Thank prrxoxo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori N, Guest Relations Manager at Howard Johnson Billings, responded to this reviewResponded February 21, 2014

Dear Guest,

Thank you for leaving a comment on tripadvisor. We value our guests and look forward to seeing you in the near future. It brings us great pleasure serving you while traveling to the Billings area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2013

I thought the Howard Johnson was a good, reputable hotel chain....I think I am sadly mistaken and guarantee we will NEVER stay at the Howard Johnson chain EVER again. I was excited about the rate we got, which was very good - but that's where it ends. The pet policy on the website states that it is $10 per night. I really thought this was great. Upon check-in - I was informed that the pet policy was $20 per night! WHOA--DOUBLE of what the website says!!!?????!!!!!! (Also - the guest services binder in the room states that it is $15 per night.) I WILL be complaining to management about this upon checkout.
If you want the paper in the morning - forget it - you'll have to go somewhere else to get it becuase they don't get it (again, stated in the guest services binder that they DO have them available in the lobby!)
Their website states they were renovated in 2011.....where???? Maybe some paint on the walls and the lobby maybe.....the rooms are very outdated and the bathroom is super outdated - and SUPER small!!!!
However, it is quiet and the bed is comfortable - be prepared to ask for extra pillows because the pillows are like half the size of a "normal" pillow!!!
The lady who checked us in was NOT very friendly - she was decent, but talk about no personality, no smile, and I tried to make conversation with her while she was checking us in, but she blatantly ignored me. And directions to the room were VERY unclear - I asked her which door we needed to go in and she just ignored me.
So overall, yes, the stay was quiet and a comfortable bed, BUT the service and misrepresentation of pet policy and how "run down" the room looks - we will never be back and we will not recommend to anyone to stay here! Considering how the carpets and rooms appear, the $20 per night pet policy is NOT worth that much - it's worth the website stated $10 per night, in my opinion.
(I didn't mean to select a rating for room service - we did not have that so I can't comment on that)

  • Stayed: December 2013, traveled as a couple
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Thank TDK2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SARA V, General Manager at Howard Johnson Billings, responded to this reviewResponded December 15, 2013

Thank you for taking the time out of your busy day to give us your review. We do appreciate your feedback and we are sorry to hear you didn't enjoy your stay. If you would of addressed the issue with me. I would of tried to resolve your issues right away. I hope you would give us another chance.
Sincerely,
Sara VanBoxel

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Reviewed December 2, 2013

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Howard Johnson
Thank Thomas F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SARA V, General Manager at Howard Johnson Billings, responded to this reviewResponded December 9, 2013

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Reviewed December 1, 2013

Howard Johnson has very affordable rates they have a nice pool with a slide the staff is very friendly and helpful the rooms are clean its a little out of the way but its nice and quiet there's not much hustle and bustle but it is near some shopping centers the great complimentary breakfast with homemade waffles

  • Stayed: September 2013
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Thank RichardsonT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SARA V, General Manager at Howard Johnson Billings, responded to this reviewResponded December 15, 2013

Dear Richardson,
We do appreciate every ones feedback and we are happy to hear you enjoyed your stay. We hope to see you again soon.
Thanks,
Sara VanBoxel

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Reviewed December 1, 2013

When I walked in I didn't expect much from an out of the way hotel, but I was surprised. it's a nice clean facility, the staff is friendly, the pool is nice and it has a great complimentary breakfast for the guests.

  • Stayed: December 2013
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Thank ERMorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SARA V, General Manager at Howard Johnson Billings, responded to this reviewResponded December 15, 2013

Dear ERMorris,
We are happy to hear you enjoyed your stay with us at the Howard Johnson. We hope to see you in the near future.
Sincerely,
Sara VanBoxel

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Reviewed November 22, 2013

Very nice staff! Nice hotel! Nice gym! Pillows were smaller than I have experienced at a hotel, but it was still a lovely stay, and the pillows were still comfortable.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Howard Johnson
Thank Cheryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SARA V, General Manager at Howard Johnson Billings, responded to this reviewResponded December 15, 2013

Dear Cheryl,
All of us at the Howard Johnson thank you for your review. We are looking forward to seeing you in the near future.
Thanks,
Sara VanBoxel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Billings

Address: 1345 Mullowney Lane, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #42 of 51 Hotels in Billings
Price Range: $62 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Howard Johnson Billings 2*
Number of rooms: 116
Official Description (provided by the hotel):
Escape to Big Sky country at our Howard Johnson Billings hotel. Conveniently located off Interstate 90, our pet-friendly Billings, MT, hotel near Billings Logan International Airport puts outdoor adventure, vibrant night life and family fun at your doorstep. Start your day off smiling with free Rise & Dine breakfast, and use free Wi-Fi Internet access to plan your trip. Unwind after a busy day in one of our hot tubs, and let loose on the wild waterslide into our heated indoor pool. If you want to stay active, get a workout in our fitness center. Kids 17 and under stay free with an adult. ... more   less 
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Also Known As:
Howard Johnson Hotel Billings
Ramada Hotel Billings
Ramada Hotel Limited

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