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“"NOISY, NOISY, NOISY"”
Review of Swan River Inn

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Swan River Inn
Ranked #6 of 8 Bigfork B&B and Inns
Reviewed August 18, 2010

We stayed one night after leaving Glacier in the arabian, went to bed early, all the rooms in the inn back up to the kitchen we had to suffer banging, clattering and pounding from 9 pm to 11 pm then at midnight the cleaning crew started till 3 am more noise the garbage was hauled out right below our room with botles banging and crashing when he missed the dumpster. Needless to say it was the worst nights sleep of the trip and in the top five of all time no one there in the morning to complain to, dont think it would have mattered.

  • Stayed: August 2010, traveled as a couple
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5  Thank wes34240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 - 60 of 66 reviews

Reviewed June 17, 2010

Wow! Interesting to see all of these other complaints, wish we would have seen these before we booked our wedding! Granted we planned our wedding about 2 months before we had it there. When we first called Margrit gave us a very reasonable offer and let us know that we were the only wedding that evening. A couple days before she started acting very strange and we realized that she had double booked another wedding but she assured us that everything would be okay....well it wasn't!! She made us delay the wedding an extra hour or 2 (we originally booked it for 3 I think) THEN our guests waited over 2 hours. I don't think I walked down the aisle till after 7:30 ! There was so much other ridiculous stuff that went on...Margrit is a horrible greedy person and she should be ashamed of herself! She will not be getting any of my business and I hope you don't give her yours either!!

  • Stayed: June 2008, traveled as a couple
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6  Thank melrose22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2010

Do not fall for this trap. The Swan River Inn, while enchanting and quaint, is a mirage. The place is owned and run by Margrit, a money-grubbing, ruthless, disrespectful woman. We spent over $15,000 to hold our wedding at this cute little inn on the lake, and the aftermath was a nightmare. It started with our honeymoon suite; we booked all the rooms at the inn for close family and ourselves. When I called to review the bill and discuss wedding plans, she had already double-booked our honeymoon suite to someone who we didn’t even know and asked us to figure something else out. The real nasty stuff happened after the honeymoon. On the night of the wedding, we paid the initial and what we understood as the final bill she had given us. Weeks later, though, she sent another email with new charges, totaling $1600. We promptly paid them in full. Months later, we realized no one had remembered to get our toasting flutes and serving silverware from the night of the wedding. We asked Margrit if she knew their whereabouts and after a quick search, she said she didn’t have them. A few months later, after questioning everyone we knew, we emailed her again with pictures of our property asking her to look again. She then admitted to having them and submitted another bill for around $400.
She nickel and dimed us on fees, which were not in our contract. An example of this was prior to the wedding we agreed to let our guests tip for service at the bar so we wouldn’t pay gratuity for the drinks. During our reception the tip jars were out, and tips were given generously. But months later, Margrit denied our agreement and insisted that we pay an added 18% gratuity on the food and beverage bill. She even added gratuity charges to the self-serve keg. After the last added charge, we tried to reason with her and she asked “Are you so poor that you can’t pay $400 more?” She verbally insulted me and my husband, calling us ridiculous and told us we were putting words in her mouth. She called our wedding “just a business deal” and threatened to take us to small claims court for the remaining balance. She held our toasting flutes and serving silverware hostage until we paid her what she wanted! Margrit is savage when it comes to money and will do anything to get it. We will not be dining or staying at the Swan River Inn EVER AGAIN. Do not hold your wedding there and do not stay at the Swan River Inn. She will find a way to get any money she can out of you. We have countless more examples if you want to know more.

  • Stayed: August 2009, traveled as a couple
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11  Thank MontanaLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2009

We had to circle the building twice to figure out where to check in. We finally went upstairs to the restaurant and waded our way though a bunch of drunk wedding guests to the bar to ask where to check in. The first staff person had no idea and she got another employee to help us. We checked in at the bar! While waiting to check in, a number of disgruntled wedding guests approached us with complaints thinking we were working there. Our room, the "Country French," was located around back. The porch was a piece of stranded concrete that we had to hop up on. The door was nearly blocked by the trailer hitch of a long-bed truck. Our first sight of our room revealed pock-marked doors (every one of them!) This added an unfinished touch to the K-Mart Country French decor. The wallpaper was peeliing, the fire sprinkler system nozzles were protruding from the wall and unfinished and there was no hot water for a shower. The wedding was extremely loud with music blaring and drunk wedding guests stomping back and forth in front of our open windows which BTW did not have a handle to open. At $155 for the night, this is the worst value we have ever experienced. We wouldn't go back if they paid us!

  • Stayed: September 2009, traveled as a couple
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7  Thank andyjanetevening
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2009

I attended a wedding at the Swan River Inn recently and would like to tell about my experience. After the ceremony was over, we all headed down to the reception room. There were probably 50 people in this room and it was about 95 degrees out. We were all dripping sweat and were not given water for 2+ hours. Our friends spent thousands of dollars on this venue and the manager, Margarite, refused to turn on the air conditioner for us. Also, the place was booked out for the entire day and 15 minutes before the wedding they were still serving customers from the restaurant. At the end of the night, we were all sitting outside the door at a table and Margarite came over and told us that smoke was coming into the reception room (no one was smoking) and slammed the door and locked us out. I would not recommend staying here, booking your wedding here, etc. Terrible customer service!! Beware.

  • Stayed: July 2009, traveled on business
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3  Thank kmchilds6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2008

I'm not one to be picky or write reveiws either. However, my experience was awful as well. My husband and I booked a room for our anniversary. We were told that although the "Portofino" room was not near Flathead Lake and separate from the inn, it was great and brand new. When we arrived and were able to see our lodging arrangements, we were quite disappointed. Our room was outside a gravel pit with an outhouse at our back porch. Inside, the room wasn't even finished. There were exposed wires where light fixtures were supposed to be (including over the shower!). The furniture wasn't completely set up and the painting was not finished. So, we went back to the hotel and requested a chance to look at other rooms. That's when we discovered there was a wedding that evening. We were not informed of this before we arrived. The owner showed us several rooms and we chose the one that we thought looked the most comfortable which happened to be the "Leather and Lace." Turns out, it was the worst! Until 1 a.m. the music was blaring and people were dancing - the whole room shook. Then, at 6 am, staff arrived to prepare for the day and all you heard was stomp, stomp, STOMP! So, after hardly sleeping at all we asked her to refund our room or at least offer a discount. She refused. She called my husband "dull" for not knowing that the room would be loud (how would we know?) and then proceeded to tell us that we were trying to get a free room b/c we couldn't afford it! We happen to own our own business as well and would NEVER EVER treat customers in this manner. We should have headed the advice of town locals when we were out and about earlier that day!

  • Stayed: September 2008, traveled as a couple
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3  Thank guross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2008

We researched BigFork and chose the Swan River Inn for its location and the fact that all the rooms were suites. A phone call gave us choices of rooms, and we reserved the Africa Suite. Having been to Africa twice ourselves, we can attest that the decorations are very well done. It was comforatable, clean, and the tin of coffee with the coffeemaker in the bathroom was a great addition. We also enjoyed using the communal porch outside our room that overlooked Flathead Lake.
The town is very artsy and friendly. We enjoyed a play at the summer-stock playhouse. The Inn serves three meals a day but we never did eat there, being out and about.
I would return to this Inn-- the prices were fair for the quality.

  • Stayed: August 2008, traveled as a couple
    • Value
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    • Business service (e.g., internet access)
Thank Sneed-s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swan River Inn

Address: 360 Grand Dr, Bigfork, MT 59911-3611
Location: United States > Montana > Bigfork
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #6 of 8 B&Bs / Inns in Bigfork
Price Range: $121 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swan River Inn 4*
Number of rooms: 15
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