When I made the call I made to book the trip, I was greeted with a friendly voice who explained everything clearly, so that I felt comfortable with what to expect and what to bring. We were welcomed at the entrance and given clear instructions on where to go and what to do. Everyone who worked there was friendly and welcoming. Our guide, Dennis, was excellent and had us working as a team within 5 minutes of getting on the raft. He pointed out rock formations and other interesting sites along the way. If you've never rafted before, this is a good place to go as they explain everything clearly. I recommend using the wet suit they offer, as we got pretty wet and the water is cold. We did the lower river which has more rapids. We had lunch back at the business, and it was good, but we did have to wait quite a while to get it.