Our room, a studio, was OK, although oddly laid out. Assuming you will keep the bed out all the time (as most people do when they're skiing all day), it's positioned at an odd angle that blocks several drawers from opening and has no lamp or table on either side of the bed.
We were unhappy with management's response to two problems. We were 2/3 through an in-room movie ("No Country for Old Men", $10.99) when the picture went out for a critical minute-long scene. The front desk was unable to rewind it and -- get this -- we could not start it again until it ended, which meant that we had to take a forced 2-hour interruption in our evening and stay up much later than planned. We explained to the manager on duty how badly this messed up our last evening (we had to wake up at 5am the next day) and asked, as compensation, for him to pay for our dinner, but he refused. He acknowledged that their video system was ancient and the subject of many complaints; considering how much money they doubtless make from this dysfunctional system, I think they owe it to their guests to go out of their way to make things right when it fails.
The previous day, we attempted to use the hot tub, but it was occupied by a group of 6 cigar smokers and their wives. We asked them nicely to put out the cigars, but they refused. (There was no sign about smoking, but this seemed inappropriate to us.) I called the front desk, who promised that security would come over, but no one ever came.
There were other management failures as well. One day our bed wasn't made when we returned from skiing at 4pm. One night at 10pm an employee knocked on our door and then apologized saying he thought the room was unoccupied. The espresso bar in the lobby, which supposedly opens at 8am, sometimes didn't open till 8:30. No newspapers appear to be sold at the Huntley Lodge, though the front desk said the store had them and the store said the front desk had them. Breakfast is good but if you don't go early, you must wait in a 15-minute line to be seated even though there were seats available and the meal is a buffet.
This is not the sort of management you would expect in an expensive resort.
- Official Description (provided by the hotel):
- Located in the heart of Big Sky Resort's Mountain Village, these units offer comfort and convenience. Guests will enjoy the innovative suites and condominiums in the slopeside Village Center along with numerous shopping and dining options on the plaza level. Village Center features fine finishes, designer decor, and Boyne Beds. Select rates include breakfast. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Cancelon, TripOnline SA and HotelsClick so you can book your Big Sky Resort Village Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Big Sky Resort Village Hotel Big Sky
- Hotel Big Sky
- Big Sky Resort Village Center Montana