The water temperature in the shower went from hot to cold with nothing in between, but that wasn't the main problem with my stay. The literature in the room stated that local calls were free, so I called the front desk to ask if numbers in area code 314 were considered local--the Missouri portion of the St. Louis Metro Area has two area codes, 314 and 636, and while you can often call one from the other for free there are exceptions. The clerk TWICE assured me (I wanted to avoid any possible misunderstanding) that 314 numbers were local, and therefore free, so imagine my surprise when the bill slipped under my door the next morning included a charge for my "local" call. They removed the charge when I explained what I had been told, but the fact that I had a very similar experience at another Holiday Inn several years ago leads me to distrust the chain. Furthermore, I had told the clerk (the same clerk who claimed that 314 calls were free) when I checked in that this was a tax-exempt stay and provided her a copy of the tax-exempt letter. Nevertheless, the bill slipped under my door included tax, and the front desk staff informed me that no tax-exempt information had been entered, and that they couldn't even find the letter I had provided. They removed the tax when I gave them yet another copy of the letter, but I can't recommend that you stay at this hotel unless you have the time--and willingness--to argue.
- Official Description (provided by the hotel):
- The Regency Hotel offers free Wi-Fi, free morning coffee, pet friendly rooms, interior room access, elevators, non-smoking rooms, Continental breakfast, guest laundry, microwave and fridge rooms available upon request, a seasonal outdoor pool! ... more less
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- Also Known As:
- Wentzville Holiday Inn
- Holiday Inn Wentzville