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“BUGS!”
Review of Super 8 Union

Super 8 Union
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Super 8 Union
Ranked #1 of 1 Hotels in Union
Kansas City, Missouri
2 reviews
“BUGS!”
Reviewed July 3, 2012

Looking beyond the friendly staff/owners and the overall appearance of cleanliness, we discovered cockroaches in our room when we turned on the lights. Unfortunately, this was AFTER we had already stayed one night and came back the next evening. The gentlemen at the front desk were polite, but did not offer to do anything except "make a note of it" and asked if we wanted another room. We opted to buy some spray at the Walgreens nearby and figured the damage was already done and that the entire place was probably infested, so why change rooms??? If they had offered us a refund, we would have changed hotels, but they did NOT, so we were forced to stay since we had already paid. Very disappointing experience.

Room Tip: Flip on the lights and look for cockroaches before you pay!
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lgreene46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Super 8 Union, responded to this review, July 13, 2012
Dear Guest:

First of all, let me apologize again in regard to your recent stay at our hotel. Rest assured that we have addressed the issue and our pest control management company was at the hotel the next day. We had not had any issues prior to your arrival nor have we encountered any issues since that time. It was an isolated incident and we do sincerely apologize.

We appreciate your comments and hope you will give us another opportunity to serve you.

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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228 reviews from our community

Traveler rating
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    38
    22
    8
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109
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Union, Missouri
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 3, 2012

Clean and comfortable! Best hotel in the area. Staff is friendly and always eager to help.

Stayed February 2012, traveled with friends
Helpful?
Thank Mark1313_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wash8, Owner at Super 8 Union, responded to this review, June 4, 2012
Dear Guest:

Thank you for your review of our Super 8 Hotel in Union Missouri. We are so pleased that you were satisfied with your stay at our hotel. Thank you for choosing to stay with us.

We look forward to your next visit! Till then, enjoy your summer.

Sincerely,
Mary Frances
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 10, 2012

I stay at this location about once a month. Each time the staff is extremely nice and the rooms are always clean and comfortable.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boneyjoane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wash8, Owner at Super 8 Union, responded to this review, April 17, 2012
Dear Guest:

Thank you so much for your comments on the Super 8 Hotel in Union, Missouri. I will make sure that the staff is aware of your compliments as they constantly strive to make the guests' stay as enjoyable and pleasant as possible.

We look forward to seeing you on you next stay and thank you for your continued business. Till next time, safe travels!

Mary Frances
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri, United States
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 4, 2012

We just arrived back home at 1am a night early due to the experience we had at the Super 8 Union. Our room smelled like smoke and it was a non smoking room. We complained but were told that there were no other available rooms. Then at 930pm when we arrived back at the hotel a bus of teens with minimal supervision arrived and continued to jump and be loud from their rooms above us until we left at 1130 pm. After our visit we will not come to this location again. We were offered another room (on the smoking floor) but we declined so that we could get a good nights sleep at home. Sadly they did not refund our "night" at their hotel.

Room Tip: I would not stay here.
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wash8, Owner at Super 8 Union, responded to this review, February 6, 2012
First, I would like to extend my sincere apologies to you that you were disappointed in your stay with us and we thank you for taking the time to post a review of your recent stay. We appreciate all forms of guest feedback and it is through constructive comments that we are able to continually improve our services and facilities to our guests.

I was, of course, concerned to learn about the areas which left you to feel disappointed. I can appreciate what an inconvenience it was for you to have noise coming from another room. I welcome you to contact us directly by calling the hotel at 636-583-8808 and asking for Angel, the General Manager, so that we may fully invesitgate your experience.

I trust we will have the opportunity to restore your confidence in the near future. We look forward to welcoming you back.

Sincerely,
Mary Frances
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Burkesville
Level 4 Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 6, 2011

I have stayed here since 2004. Contistently it has been very clean and in good repair. The clerks/managers have helped with directions, restaurant suggestions, and various items I've needed. I would recommend this hotel to anyone.

Room Tip: Make a prior reservation, as rooms fill up quick. Bring your swimsuit as the indoor pool is just the...
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keithclean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wash8, Owner at Super 8 Union, responded to this review, October 8, 2011
Dear Guest:

First of all, thank you for your continued business and loyalty and for taking time out of your busy schedule to comment on our hotel. It is most appreciated. Management and staff are there to make your stay the best that it can be and they enjoy making you feel welcome and at home. Seven years is a long time and we are so happy that you come back every year to see us. Rest assured that we will continue to strive to maintain your loyalty. Again, on behalf of the management and staff, thank you so much and we look forward to seeing you again on your next visit! Mary Frances, Owner
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Swansea, Illinois
1 review
Reviewed July 10, 2011

I stayed at this hotel because i had to come in for a funeral. There was one young woman there that went out of her way to make me feel comforted and she lifted my spirts. She talked to me about my loss, and went out of her way to say hello and ask how my day was and how i was doing. Which ment alot to me. She showed really empathy. I believe her name was jocelyn. She made my stay there very plesant. The room was also great and the breakfast was very yummy. I will defentiely be comming back to stay at this hotel when i come back to visit.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ritalaureta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wash8, Owner at Super 8 Union, responded to this review, July 12, 2011
Dear Guest:

Thank you for taking the time to do a review on our property. We most definitely appreciate and value your comments. Jocelyn is a new employee and we will be sure to let her know of your kind compliments. We think Jocelyn will be a great addition to our staff. We look forward to your return visit and hope it will be under happy circumstances the next time.

Thank you for choosing to stay at our hotel and again, we look forward to your future stay.

Sincerely,
Mary Frances, Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anderson, Indiana
1 review
Reviewed April 24, 2011

Stayed in a King suite for 6 nights while attending a dog event at Purina Farms with my sheltie.

The staff - from the front desk to housekeeping - friendly, cheerful, and helpful with directions and dining recommendations. I had traveled through the area two months prior. Stopping by to check out my reservation destination for my April trip, I was given a tour of the hotel and saw the room that would be assigned to me.

Room was clean and quiet. Breakfast offered very typical of other hotels that offered same. Dining area clean and well attended by hotel staff.

Hope to have an opportunity to go back and visit the area. Would definitely stay again.

Thanks, again, to all the staff for adding to a pleasurable vacation and stay!

  • Stayed April 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Indianatraveler2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wash8, Owner at Super 8 Union, responded to this review, April 26, 2011
Dear Guest:

Thank you for choosing to stay at the Super 8 in Union, Mo and for taking the time to post a review of your recent stay. We are delighted to read that you would recommend our hotel and hope we will have the opportunity to welcome you and your Sheltie back the next time you are in our area.

Thank you also for acknowledging the friendliness and helpfulness of the staff. We appreciate your wonderful comments and for choosing to stay at our Super 8. We hope we will have the opportunity to serve you in the future. Good luck with the dog shows!

Mary Frances,Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Union

Property: Super 8 Union
Address: 1015 E Main St, Union, MO 63084-1493
Phone Number:
Location: United States > Missouri > Union
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Union
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Union 2*
Number of rooms: 50
Reservation Options:
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Also Known As:
Super 8 Union Mo Hotel Union
Super Eight Union
Union Super 8
Union Super Eight

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