My family and I arrived on Friday before Labor Day around 10pm and had a reservation for the cabins. When we checked in they gave us wrong directions to our cabin # and I was pulling a 21 foot boat so having to circle around and turn around to find the cabin was not fun at all. When we did get to the cabin we opened it up and were hit with the worst smell of a mix of decay and mold. The place was somewhat clean but there was fish food in one of the drawers and used Q tips on the shelf, not acceptable at all. My wife and son have bad allergies to mold and such so I told them to pack it up and I went down to the office to tell them my problems with the cabin. The (kids) working behind the counter offered no apology and told me that all the cabins smell that way due to the fishermen that frequent them and they always try to let people know this when booking a room, (No they don't). I told them I would like a room in the newer motel or my money back and we would just leave. The best they could do was a 15% discount for the new room which was fine because I didn't want to have the weekend ruined. After I booked this room the girl working asked how long we had been there and if the room in the cabin would have to be cleaned (I would say so since it wasn't clean to begin with) cause she would have to charge me the cleaning fee. We had just checked in less than 30 min. ago. Now onto the next newer room. This was nice but small with 2 queen beds having a 10 and 5 year old with us. House keeping only changes out the towels they didn't take out any trash which collected over the weekend for a pretty hefty pile by Monday. The carpet never got vacuumed and the beds never got remade and they kept turning the A/C off which sucked due to the extreme humidity and heat.
I have stayed in some pretty bad places in some bad areas and have been treated like a king at them. This place is one of a few places to stay around the lake so I guess keeping paying guests happy is not at the top of their list. Now onto the Marina - I over-payed for a slip for my 21 foot boat that would accommodate up-to a 16 foot boat so if you need a slip for a larger boat find somewhere else to slip it. My family and I love Stockton lake and will frequent it in the future just at a different place.
- Official Description (provided by the hotel):
- Orleans Trail is a family owned, lake front Resort on the pristine shores of Stockton Lake. We offer standard hotel rooms (2 Queens or 1 King), Suites in the hotel facility that offer 1 queen bed with a seperate living area that has a pull out loveseat and a mini kitchen with a full size refrigerator, microwave and breakfast bar. We have a 2 bedroom suite also in the hotel facility that offers the same ammenities as the above suite but it offers 2 bedrooms, each with 1 queen size bed and a pull out loveseat. We also offer cabins that are ideal for the fisherman... these are set up just like a hotel room with either 2 queen beds or 1 king bed. The cabins are air conditioned with television, mini coffee pot and bathroom with shower only (no tubs). Our cabins offer a more rustic, less expensive option for the folks that like to come to the lake but aren't looking to "rough it". Orleans Trail also offers a full service Marina with yearly or over night boat slips, fishing boat and pontoon rentals, scuba air, full service marine repair shop and much more! Orleans Trail Restaurant is open March to October. We offer salads, sandwiches, burgers, steaks and seafood. We have a full service lounge to quench your thirst after a long, hot day on the lake or to take in that game that you just don't want to miss! ... more less
- Also Known As:
- Orleans Trail Resort Marina Hotel Stockton
- Orleans Trail Hotel Marina