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Traveler rating
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79
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All reviews room was clean front desk choice hotels the breakfast area hot tub easy access would stay here again great room great place to stay hot breakfast sausage waffles road trip staff was friendly convenient location very nice hotel parking lot
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9 - 14 of 944 reviews
Reviewed 4 weeks ago

This was an emergency visit, so to speak. Chose this location due to location along I-44 where I journey took us. Great room which has been updated recently. Bed was great, room was large with a nice size TV, lots of outlets to charge electronics, good lighting. The hallway was a bit dark, elevator small and the pool/spa was down for repair. Breakfast was good, but the breakfast area is tight. Staff was really good, by the way. Would use this property again, especially at this price point.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassandra_Dehn_GSM, Guest Services Manager at Comfort Inn & Suites Springfield I-44, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We requested no feather pillows and were told it was a pet free hotel. We are very allergic to both. When we checked in, we asked about the pillows and were told they were not feathers. When we got to the room, there were feather pillows which we had to exchange. The toilet would not flush and the bed was uncomfortable. As we were checking out the next morning, I saw 4 dogs in the hall. They were trying to get in our room when I opened the door. We asked about the dogs when we checked out. The desk clerk was very rude and sarcastic. She told us it was a pet friendly hotel. We told her about the toilet and she said maintenance would fix it the next day. I hope no one stayed in that room that night!

Date of stay: June 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Road112050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassandra_Dehn_GSM, Guest Services Manager at Comfort Inn & Suites Springfield I-44, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

After reading your review, we are wondering if you may have reviewed the wrong property. We do not have any feather pillows in any of our rooms. We also do not allow pets unless they are service animals. All of our beds were just replaced a few weeks ago. Our Front Desk staff have all worked here for over a year and are aware of our policies and get 5 star ratings regarding their service.

If it was our property, I cannot apologize enough. That is not the experience we want our guests to have. I hope you will give us another opportunity to exceed your expectations.

Sincerely,

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Reviewed 5 weeks ago

On a road trip our hotel needs are simple. We want clean, quiet, and convenient without any hassles. Comfort Suites met our needs perfectly. Check in was quick. There were no unpleasant surprises with our room. After an excellent night's sleep we were back on the road refreshed for another day.

Date of stay: June 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Texsox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassandra_Dehn_GSM, Guest Services Manager at Comfort Inn & Suites Springfield I-44, responded to this reviewResponded 5 weeks ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2019

The room was clean but the whole hotel is light deprived. Lighter colors or white walls would help as would more lights in general.

Breakfast was ok but nothing special. Laundry could use a little updating.

Overall it worked for us.

Room tip: Bring your own lights. The room was clean but the whole hotel is light deprived.
Date of stay: May 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank FrequentTraveler1154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassandra_Dehn_GSM, Guest Services Manager at Comfort Inn & Suites Springfield I-44, responded to this reviewResponded June 11, 2019

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we hope you will give us another opportunity to exceed your expectations.

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Reviewed June 3, 2019

We stopped to find a room for the night. The front desk person worked to find a room on a floor that we would be happy with. She was very nice. We were satisfied with the room. It had fairly new carpet. The bathroom looked like it had been redone.

Room tip: The bathroom was a little small. But overall it was a good quality
Date of stay: June 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank MARY K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassandra_Dehn_GSM, Guest Services Manager at Comfort Inn & Suites Springfield I-44, responded to this reviewResponded June 6, 2019

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind regards,

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