I never write reviews but this stay deserves one. It was one of the worst places I have ever stayed at (and this is coming from a veteran who have slept in hotels in foreign countries.) Where do I start? We booked a king suite w/ jetted tub through Expedia and when we got into our room there was no jetted tub. I mentioned this to management and they said it was a misprint and if we wanted the suite with the jetted tub we would have to pay an extra $40 a night. I argued the fact that my reservation was for a suite and they told me that all of their rooms were suites. After almost an hour of complaining they finally decided to give me a night free (I should have taken the money and gone somewhere else.)
So...after this I get back to the room and couldn't get over the mildew smell in the room. After looking around I noticed behind the baseboards that the room had recently had water damage and the walls were moist and the floor was damp in areas. I could literally put on a pair of socks, walk across the room, take them off and they would be black and covered in filth.
Now to the beds...our bed was leaning to one side and the comforter had cigarette burns in it (non-smoking room I might add.) The sheets also had holes in it.
The bathrooms were not any better. They only had 2 small towels for you after a shower. Now do the math; 2 people, 1 male and 1 female = 3 towels (one for the male, one for the female, and one for her hair.) When I went to the front desk to ask for more towels they told me they didn't have any clean and I would have to get some from housekeeping in the morning. So, in the morning I went to housekeeping and asked and they still didn't have any clean. I finally got some from the front desk that night, more than 24 hours after originally asking. Also, when asked if I could get a pool towel since they were bigger I was told that they were actually smaller. I also might add that over my 4-night stay I probably killed 6 or 7 bugs in the bathroom.
Overall, this place was terrible. Please, take this to heart when reserving a place in Springfield, MO. I payed more expecting better and got worst. We usually stay at the Super 8 in Nixa, MO and have never had problems with them. I would highly recommend that place instead or if you don't want to stay that far away from Springfield to stay somewhere other than Crystal Suites.
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- Also Known As:
- Arbor Suites Medical Mile Hotel Springfield
- Crystal Hotel Springfield