Outside, this is a really nifty looking place...well-landscaped courtyard, a small pool with hot tub, gas grills for guests. The overall feel is something you'd see in Colorado (without the mountains, of course!). But, once checked in, forget about a relaxing stay. The place is teeming with kids & poorly behaved adults (keep in mind this is near Branson, MO). The noise level outside in the evening is similar to a well-attended cocktail party (disappointing, since they have nice patios set up, with background music & subtle lighting). Most of the noise seems to be coming from a bunch of poorly maintained air conditioners, but skateboarding kids bumping into you add to the ambience (at 11:30 PM!). Access to the pool & hot tub is limited to the most aggressive guests & whatever private party is being conducted in that area predominates.
The "continental breakfast" is an experience. The usual array of items is presented, but guests seem to feel that this is an all-you-can-eat buffet & conduct themselves accordingly. Items are not replenished and there is an almost nasty competetiveness in the breakfast area (and all I wanted was a cup of coffee & some juice!). Comments were made by guests as I waited for a coffee cup lid (which I had to ask for...took 15 minutes for a very harried desk clerk to find some "upstairs"), indicating that they were not happy with the quantity of food available. Kids pushing, adults staring...was I going to take that last tablespoon of Fruit Loops?The American tourist mentality seems to not understand that continental breakfast is only supposed to be a courtesy...not fuel for the entire day.
The room: While one expects a smoking room to have that telltale lingering odor, this one was disgusting. There were no less than 4 cigarette burns on the bathroom counter, along with a very large burned/melted spot on one of the counter stools. There were multiple holes in the carpet, large nicks in the paint on the wall, and gouges in the woodwork. Very sad for a property as new as this. We were informed at check-in that there is no linen service on weekends (??!), which actually translates into no housekeeping at all. There was only one wastebasket in the entire suite (which we discovered after a lengthy search...under the kitchenette sink). Walking barefoot in the room proved interesting, as several sticky spots were discovered. An ice-make in the fridge is a nice touch, but the age of the ice in the container could have been analyzed by a geologist. The 2 mismatched glasses in the cupboard looked like they had been lifted from a nearby restaurant...I'd just like to have a couple of the standard plastic-wrapped hotel ones. And the noise level inside the room was no better, because of another poorly maintained air conditioning unit inside a closet in the room. The ventilation system did nothing to keep the humidity at bay (and the A/C compressor emitted a horrific clunk when it came on), so we set the thermostat to 67 degrees & turned the fan to constant on in order to keep the room at a somewhat comfortable temperature. Opening the windows/slider door proved to be no better, due to the all-night nature of the activity outside.
The bottom line? For the price, you're much better off at the Hampton or Clarion. This felt like a dorm room during college...dirt & damage inherited from previous occupants, and an "I paid for it, so I can do whatever I want" attitude from guests. Our advice to management? While we understand that this is an "extended stay" hotel, you are attracting a calibre of guest that has little respect for the property and other guests. Raise the price 50 bucks a night to weed out some of the riff-raff. Set up some rules for the public areas and hire some staff to enforce them. And maintain the place! Hire a good HVAC guy to look at the blowers & compressors, get rid of the cigarette-burned upholstery (or better yet, make the place non smoking), and impose a penalty (maybe a security deposit) for damage to the room. Touch up the paint, repair the carpet, & keep the place clean. Dump the ice after someone checks out & start over. And provide at least the basic hotel amenities like an ice bucket, disposable glasses/cups, etc. I know these things were all available "at the desk", but, when you check in at midnight, you don't want to have to take inventory of the basic things you need & go running after them.
We won't stay there again, nor will we be seeking out other hotels "managed" by this corporation.
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- Also Known As:
- Arbor Suites At The Mall Hotel Springfield
- Hawthorn Suites Springfield
- Arbor Hotel Springfield